Investigating - On July 23rd, we will update our platform to use Composer 2.x by default. Composer 1.x will remain available as the composer1 command for backward compatibility, where possible.
Important Reminder:
Starting September 1, 2025, Composer 1.x will lose access to metadata from Packagist.org. This change impacts platforms that use Composer 1. x.
Using composer install or composer update with Composer 1.x and Packagist will fail after this date. Live sites will not be affected unless updates or dependency changes are performed.
Completed -
The scheduled maintenance has been completed.
Aug 14, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 EDT
Scheduled -
Nexcess Network Engineers will be performing emergency maintenance on equipment in our Melrose Data Center (Southfield, Michigan) on Thursday, August 14, 2025, between 9:00 PM and 11:00 PM ET.
No service disruption is expected, as redundancy will remain in place throughout the work. Our engineers will actively monitor and manage the process to ensure stability, and any potential interruption will be kept as brief as possible.
Our support team is available should you have any questions or need assistance:
Resolved -
We continued to monitor the environment closely and can confirm that the system remains stable and fully operational.
This incident has now been resolved.
We sincerely appreciate your patience and understanding throughout the process.
If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.
Aug 4, 12:32 EDT
Monitoring -
Our Engineering team has implemented a fix to restore services, and the affected systems are now online and stable. We are continuing to monitor the environment closely to ensure ongoing stability.
We sincerely appreciate your patience during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
Jul 29, 13:31 EDT
Investigating -
We are currently investigating a networking issue affecting a subset of our us-west-1 servers. Nexcess systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.
If you have any questions or concerns. Please contact us via live chat or case.
Jul 29, 12:26 EDT
Resolved -
We continued to monitor the environment closely and can confirm that the system remains stable and fully operational.
This incident has now been resolved.
We sincerely appreciate your patience and understanding throughout the process.
If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.
Aug 4, 12:31 EDT
Update -
This issue has been resolved, but we continue monitoring the situation.
Aug 2, 11:19 EDT
Monitoring -
We successfully stopped the attack. However, we have added extra mitigation to reduce the attack and are continuing to monitor.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have any further questions or concerns, please feel free to contact us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Aug 2, 10:35 EDT
Identified -
Our teams have identified a distributed denial of service attack (DDoS) on cloudhost-1298340-us-midwest-1-nxcli-net. Our network engineers have implemented mitigation, but we are still observing minor interruptions with the node. We will provide another update as soon as more information becomes available.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Aug 2, 10:28 EDT
Investigating -
We have encountered an issue with cloudhost-1298340.us-midwest-1.nxcli.net.
Our engineers have identified the issue and are working on resolving the issue at this time.
Aug 2, 10:18 EDT
Completed -
The scheduled maintenance has been completed.
Aug 3, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 05:00 EDT
Scheduled -
Nexcess Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of servers in our US-Midwest-1 Data Center in Southfield, Michigan. There are 30 minutes of expected network service interruption during the window.
Engineers will be engaged throughout the entire maintenance. Our teams will try to keep the service interruption as brief as possible. Customers with affected servers will be contacted via ticket.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: