Server Status | Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance - Amsterdam, NL-WEST-1 (DC5) Mar 5, 2024 22:00 - Mar 6, 2024 00:00 EST
Our Network Engineers will be performing scheduled maintenance on networking devices in the Amsterdam, NL-WEST-1 (DC5) data center. Though we do have redundancy, during this window sporadic latency might be observed as network loads transition.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11236]

Posted on Mar 01, 2024 - 12:12 EST
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024

No incidents reported.

Feb 29, 2024
Completed - The scheduled maintenance has been completed.
Feb 29, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 04:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-234525.us-midwest-1.nxcli.net
cloudhost-234518.us-midwest-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11238]

Feb 28, 12:06 EST
Feb 28, 2024
Resolved - This has been resolved.
Feb 28, 08:42 EST
Monitoring - Our team has pushed out a fix to correct this issue. However, we will continue to monitor cloud hosts for load.

If you do see any issues please reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Feb 27, 15:36 EST
Identified - We have identified an issue where the WooCommerce Automated Testing plugin may be causing some load on random cloudhosts. In those cases clients may see sites load slowly or intermittently.

We have engaged our team to address the issue. We will provide updates as we have them.

We appreciate your patience as our Engineering teams work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Feb 27, 12:39 EST
Feb 27, 2024
Completed - The scheduled maintenance has been completed.
Feb 27, 20:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 18:30 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-107926.uk-south-2.nxcli.net
cloudhost-144190.uk-south-2.nxcli.net
cloudhost-433832.uk-south-2.nxcli.net
cloudhost-795305.uk-south-2.nxcli.net
cloudhost-4631997.uk-south-2.nxcli.net
cloudhost-8902327.uk-south-2.nxcli.net
cloudhost-10309262.uk-south-2.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11233]

Feb 26, 09:32 EST
Completed - The scheduled maintenance has been completed.
Feb 27, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 04:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-75056.us-midwest-1.nxcli.net
cloudhost-181497.us-midwest-1.nxcli.net
cloudhost-181906.us-midwest-1.nxcli.net
cloudhost-234518.us-midwest-1.nxcli.net
cloudhost-234525.us-midwest-1.nxcli.net
cloudhost-1107004.us-midwest-1.nxcli.net
cloudhost-1107026.us-midwest-1.nxcli.net
cloudhost-1457544.us-midwest-1.nxcli.net
cloudhost-1457566.us-midwest-1.nxcli.net
cloudhost-2035747.us-midwest-1.nxcli.net
cloudhost-2035758.us-midwest-1.nxcli.net
cloudhost-2095030.us-midwest-1.nxcli.net
cloudhost-2095045.us-midwest-1.nxcli.net

cloudhost-69397.us-west-1.nxcli.net
cloudhost-73358.us-west-1.nxcli.net
cloudhost-74931.us-west-1.nxcli.net
cloudhost-109205.us-west-1.nxcli.net
cloudhost-118434.us-west-1.nxcli.net
cloudhost-140545.us-west-1.nxcli.net

containerhost-69767.us-midwest-1.nxcli.net
containerhost-69768.us-midwest-1.nxcli.net
containerhost-69769.us-midwest-1.nxcli.net
containerhost-69789.us-midwest-1.nxcli.net
containerhost-76030.us-midwest-1.nxcli.net


Websites configured on these cloudhosts or that utilize the containerhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11219]

Feb 26, 10:23 EST
Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024
Resolved - Our teams have corrected the disruption with networking on the subset of servers in the datacenter, the incident is now resolved.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at 1-866-639-2377, (517)-322-0434 (international).

Feb 19, 23:58 EST
Monitoring - Our team continues to monitor network traffic and has confirmed all systems are operational. We will continue to monitor and provide additional updates as information becomes available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at 1-866-639-2377, (517)-322-0434 (international).

Feb 19, 18:23 EST
Investigating - Our Operations team is investigating an issue causing network connectivity with a subset of servers in our Lansing Datacenter. Websites may be inaccessible while we work to resolve this is issue.

As we have additional information we will update this post. If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at 1-866-639-2377, (517)-322-0434 (international).

Feb 19, 18:11 EST
Feb 18, 2024

No incidents reported.

Feb 17, 2024
Resolved - Our teams have corrected the disruption with networking on the subset of servers in the datacenter, the incident is now resolved.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at 1-866-639-2377, (517)-322-0434 (international).

Feb 17, 07:41 EST
Monitoring - Our team continues to monitor network traffic and has confirmed all systems are operational. We will continue to monitor and provide additional updates as information becomes available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at 1-866-639-2377, (517)-322-0434 (international).

Feb 17, 05:33 EST
Investigating - Our Operations team is investigating an issue causing network connectivity with a subset of servers in our Lansing Datacenter. Websites may be inaccessible while we work to resolve this is issue.

As we have additional information we will update this post. If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at 1-866-639-2377, (517)-322-0434 (international).

Feb 17, 04:52 EST