Nexcess
Blacklisted IPs
Investigating - Teams are currently investigating a report of IP addresses showing on a less commonly used blacklist, and are working to resolve the issue. Some customers have experienced a delay in email delivery as a result. If you experience any issues, please feel free to reach out to our Support Team at 1.866.639.2377 or international at +1.313.279.0722.
Mar 1, 10:15 EST
Container Issues on Midwest-1
Monitoring - Corrective actions have been taken and extended monitoring is again underway.
Feb 12, 22:48 EST
Identified - Our team has identified a small number of containers that are still experiencing issues following the corrective action and are working to address them.
Feb 12, 15:46 EST
Monitoring - Corrective actions have been taken and monitoring is underway. Additional information will be provided as it is made available.
Feb 12, 13:56 EST
Update - The scope of the issue is limited to a subset of container hosts in the US-Midwest-1 Datacenter.

We appreciate your patience and as we have additional information we will update this status page. If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email, or Phone at 1.800.580.4985.
Feb 11, 20:39 EST
Investigating - We are currently investigating performance issues with our container services in the US-Midwest-1 Datacenter.

We appreciate your patience and as we have additional information we will update this status page. If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email, or Phone at 1.800.580.4985.
Feb 11, 17:04 EST
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 3, 2021

No incidents reported today.

Mar 2, 2021

No incidents reported.

Mar 1, 2021
Disruption on cloudhost-76783.us-midwest-1.nxcli.net
Resolved - The cloudhost has stabilized. All services have remained operational for over 14 hours, no issues have been detected in that time.
Mar 1, 16:25 EST
Monitoring - Since approx. 4:14PM EST, we encountered multiple issues that have impacted services for some clients on cloudhost-76783.us-midwest-1.nxcli.net. Service is restored at this time, and we are monitoring the situation.
Feb 28, 23:54 EST
Feb 28, 2021
Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Support Availability
Resolved - This incident has been resolved.
Feb 23, 09:24 EST
Monitoring - Our Support team based in Texas is in a hindered state due to inclement weather and rolling power outages. You may experience delays or longer than usual wait times.

We appreciate your patience and understanding and we will continue to work as quickly and efficiently as we can.
Feb 16, 16:59 EST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
AU-South-1 Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:01 EST
Scheduled - Nexcess Engineers will be performing rack maintenance in the au-south-1 data center. A small subset of customers in the rack will be impacted and experience brief downtime. Those impacted clients should expect to see a period of downtime in the range of 15-30 minutes. We apologize for the inconvenience and no data loss is expected due to this maintenance.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.800.580.4985 or international at +1.517.322.0434.
Feb 18, 18:46 EST
Feb 18, 2021
Feb 17, 2021

No incidents reported.

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