Monitoring - Our team has resolved the issue and the DB connectivity is working fine. We're currently monitoring the status.
Oct 22, 2024 - 07:21 EDT
Identified - Our operations team is actively addressing an issue that is causing database connectivity problems on this cloud host. We are working diligently on resolving it and will update the status page as soon as it is resolved.
Oct 22, 2024 - 06:03 EDT
Monitoring - The DNS service is currently stable, and we're monitoring it.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.
Oct 21, 2024 - 14:16 EDT
Investigating - We are investigating an issue where a portion of DNS Services are degraded. This impacts other platform features as well. We will post further updates as we have more information.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.
Oct 17, 2024 - 06:46 EDT
Support Services
Operational
Tickets
Operational
Phones
Operational
Chats
Operational
Help Center
?
Operational
Platform Operations
Operational
Web Services
?
Operational
DNS
Operational
SSH/FTP
?
Operational
Email
?
Operational
MySQL
Operational
InterWorx Control Panel
?
Operational
Cluster / NFS
Operational
Platform Updates / Other
Operational
Managed Wordpress
Operational
Wordpress Core Updates
Operational
Wordpress Plugin Updates via Visual Compare
Operational
Nexcess Cloud
?
Operational
us-midwest-1
?
Operational
us-west-1
?
Operational
uk-south-2
?
Operational
nl-west-1
?
Operational
au-south-1
?
Operational
us-midwest-2
?
Operational
Cloud Container Services
Operational
us-midwest-1
?
Operational
us-west-1
?
Operational
uk-south-2
?
Operational
nl-west-1
?
Operational
au-south-1
?
Operational
us-midwest-2
?
Operational
Nexcess Global DNS
?
Operational
Customer Portal
?
Operational
Safe Harbor Updates
?
Operational
Data Centers & Network
Operational
90 days ago
99.99
% uptime
Today
Southfield, MI (MEL)
?
Operational
90 days ago
99.99
% uptime
Today
Dearborn, MI (OTR)
Operational
90 days ago
100.0
% uptime
Today
San Jose, CA (SJC)
?
Operational
90 days ago
100.0
% uptime
Today
Miami, FL (MIA)
Operational
90 days ago
100.0
% uptime
Today
Surrey, UK (LHR)
?
Operational
90 days ago
100.0
% uptime
Today
West Sussex, UK (LGW)
?
Operational
90 days ago
100.0
% uptime
Today
Amsterdam, NL (AMS)
?
Operational
90 days ago
100.0
% uptime
Today
Sydney, AU (SYD)
?
Operational
90 days ago
100.0
% uptime
Today
Lansing, MI (DC3)
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Oct 16, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 16:00 EDT
Scheduled -
Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts and containerhosts:
Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Resolved -
The DNS service is stable and this incident has been resolved.
Oct 16, 08:07 EDT
Monitoring -
The DNS service is stable at this time and we're monitoring it.
Oct 15, 07:02 EDT
Investigating -
We are currently investigating an issue where timeouts are observed on Nexcess Nameservers. We will post further updates as we have more information.
If you have any questions feel free to reach out to our support at support@nexcess.net or via Live Chat.
Oct 15, 06:48 EDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 06:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:00 EDT
Scheduled -
Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts and containerhosts:
Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Oct 16, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 EDT
Scheduled -
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 EDT
Scheduled -
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Resolved -
We haven't observed any issues since the fix was implemented. Thank you for your patience as our team worked to resolve the issue.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket and live chat.
Oct 9, 10:11 EDT
Monitoring -
Our System Engineer has fixed the DNS issue, and they are reporting online now. We are actively monitoring the services.
If you have any questions or concerns, please get in touch with our support team by emailing support@nexcess.net, using the client portal ticket, or live chat.
Oct 9, 07:56 EDT
Investigating -
We are currently investigating an issue where a portion of DNS Services are degraded. This impacts other platform features as well. We will post further updates as we have more information.
If you have any questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket or live chat.
Oct 9, 07:01 EDT