Server Status | Nexcess Status

Server Status | Nexcess

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Support Services Operational

Tickets Operational

Phones Operational

Chats Operational

Help Center Operational

Cloud Container Services Operational

us-midwest-1 Operational

us-west-1 Operational

uk-south-2 Operational

nl-west-1 Operational

au-south-1 Operational

us-midwest-2 Operational

Nexcess Cloud Operational

us-midwest-1 Operational

us-west-1 Operational

uk-south-2 Operational

nl-west-1 Operational

au-south-1 Operational

us-midwest-2 Operational

Nexcess Global DNS Operational

Customer Portal Operational

Safe Harbor Updates Operational

Platform Operations Operational

Web Services Operational

DNS Operational

SSH/FTP Operational

Email Operational

MySQL Operational

InterWorx Control Panel Operational

Cluster / NFS Operational

Platform Updates / Other Operational

Data Centers & Network Operational

90 days ago

100.0 % uptime

Today

Southfield, MI (MEL) Operational

90 days ago

100.0 % uptime

Today

Dearborn, MI (OTR) Operational

90 days ago

100.0 % uptime

Today

San Jose, CA (SJC) Operational

90 days ago

100.0 % uptime

Today

Miami, FL (MIA) Operational

90 days ago

100.0 % uptime

Today

Surrey, UK (LHR) Operational

90 days ago

100.0 % uptime

Today

West Sussex, UK (LGW) Operational

90 days ago

100.0 % uptime

Today

Amsterdam, NL (AMS) Operational

90 days ago

100.0 % uptime

Today

Sydney, AU (SYD) Operational

90 days ago

100.0 % uptime

Today

Lansing, MI (DC3) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Let's Encrypt SSL Certificate Renewal Failures

Resolved - This issue is resolved. Let's Encrypt has confirmed that SSL renewals are now functioning as expected.
Dec 2, 16:35 EST

Investigating - We have been made aware of a Let's Encrypt outage that is affecting renewals of their SSL certificates. We will update this post as more information becomes available.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Dec 2, 16:09 EST

Dec 1, 2021

SSL Provisioning Issues

Resolved - This issue has been resolved. If you are continuing to see degraded performance or errors related to renewing or issuing an SSL please feel free to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Dec 1, 16:02 EST

Identified - Our SSL Vendor is experiencing a partial service disruption, which is affecting SSL certificate generation during renews and when issuing the SSL. We are monitoring the service and will update this post with additional information as made available.

We appreciate your patience and understanding. We will update here with any additional information. If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Dec 1, 14:15 EST

DDoS attack targeting cloudhost-2836220-us-midwest-1

Resolved - This incident has been resolved.
Dec 1, 09:37 EST

Monitoring - Our networking team is aware of a DDoS attack targeting cloudhost-2836220-us-midwest-1. Nexcess Network Operations Engineers have implemented mitigation measures against this DDoS attack. Websites which were affected by this attack should now be loading, although latency or brief interruptions may be observed. We will continue to monitor performance.
If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email, or Phone at 1.866.639.2377 or international at +1.313.279.0722.
Nov 28, 01:45 EST

Nov 30, 2021

jarvis02-kvm161.us-midwest-1 Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:01 EST

Scheduled - Nexcess Engineers will be performing an emergency FSCK on jarvis02-kvm161.us-midwest-1.nexcess.net. Downtime for this maintenance is expected to be in the range 30 to 60 minutes. No data loss is expected due to this maintenance.

This maintenance will affect the following cloudhosts:
cloudhost-2290737.us-midwest-1
cloudhost-2248996.us-midwest-1

If you have any questions, please do not hesitate to contact a member of our support team email at support@nexcess.enet, via live-chat or ticket through your customer portal (https://my.nexcess.net/) or by phone toll-free at 866-639-2377 or international at +1.517.322.0434.
Nov 30, 16:22 EST

Nov 29, 2021

Network

Resolved - This issue is now resolved. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international)
Nov 29, 12:27 EST

Monitoring - Nexcess Network Operations Engineers have implemented mitigation measures to return service. We will continue to monitor performance. Websites which were affected should now be loading at this time.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Nov 29, 12:07 EST

Identified - Our Network Engineers have identified the source of the network issue affecting a subset of services in our Southfield, MI data center. The team is working to return service as quickly as possible. We will continue to monitor the issue and post updates they arrive.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email, or Phone at 1.866.639.2377 or international at +1.313.279.0722.
Nov 29, 11:40 EST

Investigating - We are currently investigating a networking issue affecting a subset of our services in our Southfield, MI Data Center. Our Network Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Nov 29, 11:18 EST

Nov 28, 2021

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

Issues reaching sites

Resolved - Nexcess Network Operations Engineers have implemented mitigation measures against this DDoS attack. Websites which were affected by this attack should now be loading at this time. We will continue to monitor performance.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email ( support@nexcess.net ) , or Phone at 1.866.639.2377 or international at +1.313.279.0722.
Nov 21, 23:02 EST

Monitoring - Nexcess Network Operations Engineers have implemented mitigation measures against this DDoS attack. Websites which were affected by this attack should now be loading at this time. We will continue to monitor performance.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email, or Phone at 1.866.639.2377 or international at +1.313.279.0722.
Nov 21, 16:34 EST

Identified - Our networking team is aware of a DDoS attack that may cause some packet loss and/or latency for customers. We are working to resolve the issue and will update this status with more information as it is available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Nov 21, 05:41 EST

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