All Systems Operational

Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center Operational
Platform Operations Operational
Web Services Operational
DNS Operational
SSH/FTP Operational
Email Operational
MySQL Operational
InterWorx Control Panel Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Cloud Container Services Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Nexcess Global DNS Operational
Customer Portal Operational
Safe Harbor Updates Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Service Interruption on a Subset of Cloudhosts and KVM in the au-south-1 region
Resolved - This incident has been resolved.
Sep 3, 07:13 EDT
Identified - As an update regarding the ongoing latency issue:

Some customers may experience increased latency and/or intermittent service interruptions when traffic traverses affected network paths in the US West region. The issue has been linked to two separate fiber cuts impacting an upstream network provider in the Los Angeles and Honolulu areas.

The upstream provider's engineers are actively working to address both fiber cuts, and their third-party fiber vendor has also been engaged.

Our Network Administration team is continuing to monitor the situation closely. At this time, our monitoring indicates that customer sites remain operational, though some users may experience intermittent increased latency depending on their network path.

We will provide further updates as more information becomes available. We appreciate your patience and understanding.
Sep 2, 13:37 EDT
Investigating - We are currently investigating a performance issue affecting a subset of our servers in the au-south-1 region. Customers may experience slowness or degraded performance, and there is a potential for service interruption while the issue is being investigated.

Our systems engineers have been engaged and are working to identify the cause and restore normal performance as quickly as possible.

We appreciate your patience. If you have any questions or concerns, please contact us via live chat or case.
Sep 2, 11:04 EDT

Sep 2, 2026

DDoS Attack on cloudhost-2038507.us-west-1.nxcli.net
Resolved - This incident has been resolved.
Sep 2, 23:33 EDT
Monitoring - The mitigation has taken effect, and the server is stable and operating normally. We have closely monitored the environment and have not observed any further issues.

If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.

We appreciate your patience throughout this incident.
Sep 2, 21:27 EDT
Identified - Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-2038507.us-west-1.nxcli.net. Our network engineers are already enabled for mitigation. We will provide another update as soon as more information becomes available.

If you have any questions or concerns, please contact us via live chat or case.
Sep 2, 20:08 EDT
Security Advisory: WordPress XSS2Shell Vulnerability (CVE-2026-64638)
Resolved - The WordPress security vulnerability CVE-2026-64638 has been addressed in the latest WordPress security releases.

Customers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch.

We have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations.

At this time, the incident has been resolved, and the related status page notification will be closed.
Sep 2, 16:33 EDT
Investigating - A high-severity reflected XSS vulnerability, CVE-2026-64638, has been identified in the WordPress login interface. Exploitation requires a victim to visit a specially crafted URL and, under specific conditions, could potentially lead to PHP code execution.

Impacted versions:
WordPress 4.7 – 7.0.2 (every release on every branch)
WordPress 4.6 and earlier — end of life, no patch available

Fixed versions:
WordPress 7.0.3
WordPress 6.9.6
WordPress 6.8.7
Equivalent minor releases on every remaining supported branch back to 4.7


Recommended Action
Customers are strongly encouraged to update WordPress core and ensure automatic security updates are enabled where appropriate. Since exploitation requires user interaction, customers should also remain vigilant against phishing attempts and avoid clicking suspicious or unsolicited links.
Customers with automatic security updates enabled should receive the applicable update automatically; however, we recommend verifying the currently running WordPress version.
There is currently no reported evidence of widespread exploitation in the wild. We will continue to monitor the situation and provide further updates if required.

If you need assistance or have any concerns, please contact our Support team.
Aug 8, 09:28 EDT
Security Advisory: WordPress Security Update for CVE-2026-65640
Resolved - The WordPress security vulnerability CVE-2026-65640 has been addressed in the latest WordPress security releases.

Customers are encouraged to keep their WordPress installations updated to the latest available security release within their current supported branch.

We have proactively contacted customers identified as running potentially affected WordPress versions and provided recommendations to update their installations.

At this time, the incident has been resolved, and the related status page notification will be closed.
Sep 2, 16:31 EDT
Investigating - A security vulnerability, CVE-2026-65640, has been identified in WordPress that could allow an authenticated Author-level or higher user to achieve remote code execution through a malicious file upload on sites using Imagick and Ghostscript.

The vulnerability has been addressed through updates across supported WordPress branches.

Patched Versions:

Customers should update to the following patched version for their respective WordPress branch:
7.0.4
6.9.7
6.8.8
6.7.7
6.6.7
6.5.10
6.4.10
6.3.10
6.2.11
6.1.12
6.0.14
5.9.16
5.8.15
5.7.17
5.6.19
5.5.20
5.4.21
5.3.23
5.2.26
5.1.24
5.0.27
4.9.31
4.8.30
4.7.35


Recommended Action:

Customers are strongly encouraged to update WordPress core to the latest available patched version and ensure automatic updates are enabled where appropriate.

Customers with automatic updates enabled should receive the applicable update automatically. However, we recommend verifying the currently running WordPress version to ensure the security update has been successfully applied.

We will continue to monitor the situation and provide further updates if required.

If you need assistance or have any concerns, please reach us via live chat or via a case.

Additional information:
https://wordpress.org/news/2026/08/wordpress-7-0-4-release/
https://github.com/WordPress/wordpress-develop/security/advisories/GHSA-8vr3-7mxf-gx8w
Aug 12, 11:45 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

Nexcess Client Portal Access Issue
Resolved - The Nexcess Client Portal login issue has been resolved. Services are now fully operational, and no further impact has been observed.
Aug 30, 04:31 EDT
Monitoring - A fix has been implemented that resolves the issues with the portal login. We are currently monitoring the results to ensure stability.
Aug 30, 02:05 EDT
Investigating - We are investigating issues affecting the Nexcess Client Portal login at https://portal.nexcess.net/. Our engineering team is working to identify the cause and restore full availability as quickly as possible.

We will provide updates as more information becomes available. We appreciate your patience and understanding during this time.
Aug 30, 01:30 EDT

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Nexcess EADN Origin Shield Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:00 EDT
Scheduled - Nexcess System Engineers will be performing scheduled maintenance on Edge Application Delivery Network (EADN) Origin Shields that provide the Nexcess CDN Service available in the Managed Wordpress, Managed Woo Commerce, and Managed Magento customer portals. EADN Web services will be reloaded during the window which may cause a brief (< 1min) packet loss, latency, or reconnection for websites using the built-in CDN service.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Internal System Maintenance Reference: CC-13718
Aug 24, 16:04 EDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

WordPress Site Interruption Affecting WP Rocket Users
Resolved - We have completed our review of this issue and are closing this incident.

The root cause was identified as a compatibility issue within the WP Rocket plugin following the WordPress 7.1 update. WP Rocket has released a fix, and customers can resolve the issue by updating the plugin to version 3.23.2.2 or later.

As this involves a third-party plugin, we are not performing automated plugin updates across customer environments. However, we conducted a fleet-wide review to identify customers using affected WP Rocket versions and proactively communicated the issue, available fix, and recommended actions to those customers.

Customers who continue to experience issues can contact our Support team for assistance with disabling the plugin or for guidance on updating WP Rocket to a fixed version.

No further actions are pending from our side, and this incident is now considered closed.
Aug 24, 10:03 EDT
Investigating - We are aware of an issue affecting some WordPress websites using the WP Rocket plugin following the WordPress 7.1 update. This may result in website interruptions or fatal errors.

Resolution: WP Rocket has released a fix in version 3.23.2.2.

If your website is affected, please update the WP Rocket plugin to version 3.23.2.2 or later. If you are unable to update the plugin, WP Rocket has also provided temporary workarounds in their documentation:

https://docs.wp-rocket.me/article/1927-fatal-error-on-wordpress-7-1

We will provide additional updates as more information becomes available.

If you have any questions or concerns, please don't hesitate to contact us via live chat or by opening a support case.
Aug 20, 07:28 EDT

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Scheduled Infrastructure Maintenance – Interworx Upgrades
Completed - The scheduled maintenance has been completed.
Aug 21, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 EDT
Scheduled - To support our ongoing commitment to platform security and performance, we are performing scheduled maintenance to upgrade the Interworx control panel. This work is necessary to assist with moving off of end of life software versions.

During this window our engineering team will perform upgrades to Interworx. Customer websites will remain operational and unaffected by this maintenance. Access to the Interworx Portal will be temporarily restricted until the upgrade completes.

We apologize for any inconvenience this may cause and appreciate your patience as we make these necessary improvements to our infrastructure.
Aug 14, 13:31 EDT
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