Update -
On Tuesday, June 28, 2022, between 9:00 PM - 12:00 AM ET, our Network Engineers will be performing emergency maintenance in US-MIDWEST-2 (DC3) to improve recent issues with stability. We anticipate a brief disruption of services throughout the maintenance window as rolling reboots are initiated on networking devices.
For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
Jun 28, 12:17 EDT
Update - The work of our Engineering team continues to make progress towards implementing a durable solution to the identified sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment in collaboration with engineers from our networking equipment vendor. This remains our team's highest priority and there have been no further disruptions related to this event since June 21st.
We are continuing to monitor performance closely and will post additional updates as soon as new information becomes available.
Jun 27, 15:08 EDT
Update - Our Engineering team continues to make progress in implementing a durable solution to the identified sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment in collaboration with engineers from our networking equipment vendor. This remains our team's highest priority and there have been no further disruptions related to this event since June 21st.
We are continuing to monitor performance closely and will post additional updates as soon as new information becomes available.
Jun 25, 20:58 EDT
Update - Our Engineering team is still working on the identified sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment in collaboration with engineers from our networking equipment vendor. This remains our team's highest priority and there have been no further disruptions related to this event since June 21st.
We are continuing to monitor performance closely and will post additional updates as soon as new information becomes available.
Jun 24, 21:05 EDT
Update - Our Engineering team has continued to work through the identified the sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment in collaboration with engineers from our networking equipment vendor. This is our team's highest priority and there have been no further disruptions related to this event since June 21st.
We are continuing to monitor performance closely and will post additional updates as soon as new information becomes available.
Jun 23, 19:04 EDT
Update - Our Engineering team has identified the sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment and continues to work through them systematically to eliminate potential problems in the future.
Between 9:00-10:00 PM ET on June 21, 2022, our engineers performed emergency maintenance to correct one of the outstanding issues and contributing factors impacting the environment. There was no downtime associated with the maintenance.
We anticipate no further unscheduled downtime. We will provide additional information and full details once the issue is fully resolved. In the meantime, we appreciate your continued patience while we work as quickly as possible to resolve the issue.
Jun 22, 07:35 EDT
Update - All services have been restored at this time and additional investigation is underway.
Jun 21, 14:58 EDT
Identified - Networking confirms that we have experienced a disruption in US-MIDWEST-2 and the team is actively working to bring all services back online at this time.
Jun 21, 14:46 EDT
Update - Our Engineering team continues to work methodically through the DC to ensure all contributing factors have been resolved. There have been no further disruptions related to this event since June 15, 2022. However, we continue to monitor performance closely and will post additional updates as new information becomes available.
Jun 21, 09:07 EDT
Update - We continue to monitor performance closely as our Engineering team progresses towards full resolution. Additional updates will be provided as new information becomes available.
Jun 20, 09:26 EDT
Monitoring - Active monitoring is still in place and our Engineering teams continue to make progress towards a full and durable resolution. Services remain stable at this time. Additional updates will be provided as new information becomes available.
Jun 19, 04:18 EDT
Update - Services have been stable again throughout the day on Friday June 17th. Engineering teams continued to make progress in identifying the root cause of the issue. Active monitoring remains in place as well. We appreciate your patience as our teams work to ensure this issue is fully resolved. We will provide additional updates as new information becomes available.
Jun 17, 19:19 EDT
Update - Performance remained stable throughout the night. Our Engineering team continues to monitor closely as they methodically move the investigation forward to ensure this issue is fully resolved.
Additional updates will be provided as new information becomes available.
Jun 17, 09:11 EDT
Update - Services have been stable throughout the day and Engineering teams have made progress isolating the issue. Our teams are still working to ensure this issue is fully resolved and active monitoring is still in place. We will provide additional updates as new information becomes available.
Jun 16, 19:13 EDT
Update - We are continuing to investigate this issue.
Jun 16, 19:09 EDT
Update - Performance has been stable throughout the night and our engineers continue to work as quickly as possible to isolate and fully resolve the root cause of the issue. Additional updates will be provided as new information becomes available.
Jun 16, 10:06 EDT
Update - Our Engineering team is continuing with their investigation of this issue. Progress has been made with improving stability, but we are still monitoring the situation, in order to completely mitigate this interruption of service.
If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Jun 16, 05:13 EDT
Update - We are continuing to investigate this issue but have seen better stability as we've worked on possible causes. Our engineering team is still currently investigating the root cause behind the issue to fully stabilize the environment. This investigation continues to be high priority and our teams are actively monitoring and available to act quickly, if needed. We will update this status page again as further information becomes available.
If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Jun 15, 19:52 EDT
Investigating -
Our Engineers are still working to resolve an interruption in service affecting a subset of cloudhost services in our us-midwest-2 data center. We'll provide further updates as soon as they become available. This is a continuation of https://status.nexcess.net/incidents/7nfrbnv9vjx1 which was inadvertently resolved.
If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Jun 15, 14:38 EDT