Server Status | Nexcess
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 2024 - 03:00 EDT
Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our LGW and LHR data centers. There is an expected service interruption of up to 15 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11642]

Jul 16, 2024 03:00-15:00 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Under Maintenance
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Under Maintenance
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
99.96 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-3399846.au-south-1.nxcli.net
cloudhost-3399847.au-south-1.nxcli.net
cloudhost-3400178.au-south-1.nxcli.net
cloudhost-3400179.au-south-1.nxcli.net

cloudhost-74893.uk-south-2.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11632]

Posted on Jul 15, 2024 - 13:58 EDT
Server Relocations, LGW/LHR Jul 17, 2024 03:00-15:00 EDT
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our LGW and LHR data centers. There is an expected service interruption of up to 15 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11642]

Posted on Jul 15, 2024 - 16:41 EDT
Server Relocations, LGW/LHR Jul 18, 2024 03:00-15:00 EDT
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our LGW and LHR data centers. There is an expected service interruption of up to 15 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11642]

Posted on Jul 15, 2024 - 16:43 EDT
Server Relocations, LGW/LHR Jul 19, 2024 03:00-15:00 EDT
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our LGW and LHR data centers. There is an expected service interruption of up to 15 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11642]

Posted on Jul 15, 2024 - 16:44 EDT
Past Incidents
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 04:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-72850.us-midwest-1.nxcli.net
cloudhost-308500.us-midwest-1.nxcli.net
cloudhost-308799.us-midwest-1.nxcli.net
cloudhost-1743008.us-midwest-1.nxcli.net
cloudhost-1743722.us-midwest-1.nxcli.net
cloudhost-1852993.us-midwest-1.nxcli.net
cloudhost-1852994.us-midwest-1.nxcli.net
cloudhost-1853675.us-midwest-1.nxcli.net
cloudhost-1853734.us-midwest-1.nxcli.net
cloudhost-3094102.us-midwest-1.nxcli.net
cloudhost-3094103.us-midwest-1.nxcli.net
cloudhost-7856901.us-midwest-1.nxcli.net
cloudhost-7858070.us-midwest-1.nxcli.net

cloudhost-3021388.us-west-1.nxcli.net
cloudhost-3021619.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11632]

Jul 15, 13:57 EDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - Our Chat service will undergo a brief maintenance period. During this time, customers may experience interruptions in chat support. However, the Support team will still be available via phone. This maintenance will not affect customer services, only the ability to contact our support team through Chat.

If you have any questions, please contact our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).

Jul 11, 14:42 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 EDT
Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11576]

Jul 2, 16:04 EDT
Jul 10, 2024
Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 17:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts and containerhosts:

cloudhost-69408.uk-south-2.nxcli.net

cloudhost-75284.nl-west-1.nxcli.net
cloudhost-1913335.nl-west-1.nxcli.net
cloudhost-1913337.nl-west-1.nxcli.net

cloudhost-2705790.au-south-1.nxcli.net
cloudhost-2820451.au-south-1.nxcli.net
cloudhost-5384532.au-south-1.nxcli.net
cloudhost-11345944.au-south-1.nxcli.net

containerhost-2921008.au-south-1.nxcli.net
containerhost-2921492.au-south-1.nxcli.net
containerhost-2948435.au-south-1.nxcli.net
containerhost-2950141.au-south-1.nxcli.net
containerhost-2987662.au-south-1.nxcli.net
containerhost-3030289.au-south-1.nxcli.net
containerhost-3199907.au-south-1.nxcli.net

This maintenance was originally scheduled for July 2nd but had to be rescheduled due to unforeseen circumstances.

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11610]

Jul 8, 13:23 EDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Completed - The scheduled maintenance has been completed.
Jul 3, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 EDT
Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11566]

Jun 25, 14:07 EDT
Jul 2, 2024
Completed - The scheduled maintenance has been completed.
Jul 2, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 17:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts and containerhosts:

cloudhost-69408.uk-south-2.nxcli.net

cloudhost-75284.nl-west-1.nxcli.net
cloudhost-1913335.nl-west-1.nxcli.net
cloudhost-1913337.nl-west-1.nxcli.net

cloudhost-2705790.au-south-1.nxcli.net
cloudhost-2820451.au-south-1.nxcli.net
cloudhost-5384532.au-south-1.nxcli.net
cloudhost-11345944.au-south-1.nxcli.net

containerhost-2921008.au-south-1.nxcli.net
containerhost-2921492.au-south-1.nxcli.net
containerhost-2948435.au-south-1.nxcli.net
containerhost-2950141.au-south-1.nxcli.net
containerhost-2987662.au-south-1.nxcli.net
containerhost-3030289.au-south-1.nxcli.net
containerhost-3199907.au-south-1.nxcli.net

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11600]

Jul 1, 08:46 EDT
Resolved - This incident is now resolved.
Jul 2, 16:01 EDT
Monitoring - All services should be restored at this time. The upstream network carrier reports they are in maintenance window until 4pm ET. Further service interruption is unexpected through the remainder of the window. However our Network and Engineering teams will be closely monitoring the environment, and we will update this incident with any further service impact experienced.
Jul 2, 11:15 EDT
Identified - The service interruptions are beginning to resolve at this time. However Systems and Engineering teams are still investigating and monitoring the environments.
Jul 2, 10:53 EDT
Investigating - We are currently investigating a network service interruption in our AU-South-1 data center. Nexcess Systems and Network Engineering teams are engaged and are working to restore service as quickly as possible. We will provide further updates as they become available.

Thank you for your patience while we work to resolve this problem. If you have any questions, please contact a member of our support team via live-chat, ticket, email (support@nexcess.net) or by phone at 1-866-639-2377, 1-313-279-0722 (international).

Jul 2, 10:30 EDT
Completed - The scheduled maintenance has been completed.
Jul 2, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts and containerhosts:

cloudhost-1699694.us-midwest-1.nxcli.net
cloudhost-1704659.us-midwest-1.nxcli.net
cloudhost-1760203.us-midwest-1.nxcli.net
cloudhost-2948276.us-midwest-1.nxcli.net

cloudhost-119110.us-west-1.nxcli.net
cloudhost-119112.us-west-1.nxcli.net
cloudhost-497258.us-west-1.nxcli.net
cloudhost-1159165.us-west-1.nxcli.net
cloudhost-1159181.us-west-1.nxcli.net
cloudhost-1964702.us-west-1.nxcli.net
cloudhost-9397818.us-west-1.nxcli.net
cloudhost-9769030.us-west-1.nxcli.net
cloudhost-10309598.us-west-1.nxcli.net
cloudhost-10589632.us-west-1.nxcli.net

containerhost-2120472.us-midwest-1.nxcli.net
containerhost-2770642.us-midwest-1.nxcli.net

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11600]

Jul 1, 08:44 EDT