Server Status | Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 28, 2024
Completed - The scheduled maintenance has been completed.
May 28, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-73994.us-midwest-1.nxcli.net
cloudhost-2913600.us-midwest-1.nxcli.net
cloudhost-2915337.us-midwest-1.nxcli.net

cloudhost-1279062.us-west-1.nxcli.net
cloudhost-4079811.us-west-1.nxcli.net
cloudhost-5807206.us-west-1.nxcli.net
cloudhost-6404457.us-west-1.nxcli.net
cloudhost-10188097.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11487]

May 24, 11:24 EDT
May 27, 2024
Resolved - The issue has been resolved. All systems are online and responding.
May 27, 02:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

We will continue to monitor performance closely and will post additional updates as soon as new information becomes available.

May 27, 02:21 EDT
Investigating - Our Engineers are investigating an interruption in service affecting a subset of cloudhost services in our us-west-1 data center. We'll provide further updates as soon as they become available.
If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).

May 27, 02:16 EDT
May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024
Resolved - This incident has been resolved.
May 19, 22:35 EDT
Investigating - Nexcess.net appears to not be loading for a subset of visitors. We are currently investigating the issue.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).

May 19, 21:55 EDT
Resolved - Our team has resolved the issue with Cloudhost-3836119.uk-south-2.nxcli.net and websites are loading again.

Your patience while we worked to resolve this issue was appreciated. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

May 19, 02:15 EDT
Update - Our team has identified an issue with the server cloudhost-3836119.uk-south-2.nxcli.net. They are working to rapidly address the issue and we will update here with any further information.

We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

May 18, 20:14 EDT
Update - Still investigating
May 18, 19:50 EDT
Investigating - We have been alerted to an issue with an ongoing Cloudhost that has been having issues for 12 hours now.
May 18, 19:44 EDT
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting sip2-131.nexcess.net

Websites configured on this server will experience a service interruption during the maintenance window. Customers with affected websites will be contacted via ticket and email. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11482]

May 17, 19:06 EDT
May 17, 2024

No incidents reported.

May 16, 2024
Resolved - We have not observed any further failures since implementing the fix. Thank you for your patience while our team worked and resolved this issue.

As always, if you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Have a good one!

May 16, 07:17 EDT
Monitoring - The fix has been applied and we are seeing the the successful provisioning of accounts. Our team is continuing to monitor this to ensure we are seeing no further issues.
May 15, 21:48 EDT
Identified - Our engineers have identified the cause behind the error and are working on implementing a resolution.
May 15, 20:54 EDT
Investigating - Our team has identified an issue causing sites to fail during their provisioning. They are working to rapidly address the issue and we will update here with any further information.

We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

May 15, 19:51 EDT
May 15, 2024
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts and containerhosts:

cloudhost-72229.us-west-1.nxcli.net
containerhost-3768969.us-west-1.nxcli.net
containerhost-3768970.us-west-1.nxcli.net
containerhost-3768971.us-west-1.nxcli.net

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11459]

May 10, 12:02 EDT