Server Status | Nexcess
Update - We are continuing to monitor for any further issues.
Apr 11, 2024 - 09:07 EDT
Monitoring - Adobe has released a critical security update for Magento. Exploitation of the underlying vulnerability could lead to arbitrary code execution. Store owners are encouraged to apply the security update by upgrading their Magento version as soon as possible. The security update applies to the following Magento Open Source versions:
- 2.4.7-beta3 and earlier
- 2.4.6-p4 and earlier
- 2.4.5-p6 and earlier
- 2.4.4-p7 and earlier

To secure your Magento store, upgrade your Magento version as follows:
- Upgrade to Magento Open Source version 2.4.7 if currently running versions 2.4.7-beta3 and earlier
- Upgrade to Magento Open Source version 2.4.6-p5 if currently running versions 2.4.6-p4 and earlier
- Upgrade to Magento Open Source version 2.4.5-p7 if currently running versions 2.4.5-p6 and earlier
- Upgrade to Magento Open Source version 2.4.4-p8 if currently running versions 2.4.4-p7 and earlier

The vulnerability also affects Adobe Commerce customers. You may review the Adobe security bulletin in full here:
https://helpx.adobe.com/security/products/magento/apsb24-18.html

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

Apr 09, 2024 - 13:29 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024
Resolved - Nexcess Systems and Network teams have resolved the service interruption. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Apr 19, 19:22 EDT
Monitoring - Systems and Network teams have mitigated the traffic and restored service. We are monitoring the server at this time to ensure no further impact. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Apr 19, 15:31 EDT
Investigating - We have identified a distributed denial of service attack (DDos) on cloudhost-3835690.uk-south-2.nxcli.net. Systems and Network teams are engaged and working to restore service as quickly as possible. We will provide another update as soon as more information becomes available.

We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Apr 19, 14:40 EDT
Resolved - Nexcess Systems and Network teams have resolved the service interruption for the majority of hosts in the data center. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Apr 19, 14:37 EDT
Identified - Nexcess Systems and Network teams have identified the root cause and are working to resolve the service interruption. We will provide further updates as soon as they are available.
Apr 19, 13:28 EDT
Investigating - Our UK-south-2 datacenter's cloudhost network is experiencing intermittent problems, causing occasional service disruptions. Our team is investigating the cause and is actively working on a solution.

We appreciate your patience as our teams look into this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Apr 19, 12:32 EDT
Apr 18, 2024
Resolved - This has been resolved.
Apr 18, 12:38 EDT
Monitoring - Engineers have restarted nginx serves an all cloudhosts affected by the upgrade. All sites on those hosts should no longer be showing any nginx splash page.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Apr 18, 10:05 EDT
Identified - Our team has identified a sub set of cloudhosts that may be disrupted after performing upgrades to the nginx web server. Customers may see a "Welcome to Nginx" splash page in place of their sites.

Engineers will be ensuring that service is restarted on our fleet for any remaining or affected cloudhosts. You may contact support if you see that splash page to have us restart those services as well.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Apr 18, 09:01 EDT
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 21:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled web server maintenance for all managed servers, cloudhosts, and containerhosts in the us-west-1 data center. There may be a brief service interruption of less than one minute as web services are restarted .

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11319]

Apr 8, 15:39 EDT
Resolved - This issue has been resolved.
Apr 15, 15:07 EDT
Monitoring - Engineers found an issue regarding containers and after rebooting the parent server both cloud hosts are online. Websites should be loading at his time.

We will continue to monitor the servers.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Apr 15, 13:09 EDT
Identified - Our Engineers are currently investigating a service interruption on cloudhost-433879.us-west-1.nxcli.net and cloudhost-433778.us-west-1.nxcli.net. Sites on those cloudhosts may be appearing down at this time.

Our team has engaged Data Center Operations to investigate the parent server. We will provide updates as we have them.

We appreciate your patience as our Engineering teams work on this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Apr 15, 12:29 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - This issue has been resolved.
Apr 11, 13:44 EDT
Update - The attack is still ongoing however we have added extra mitigation to reduce the attack and are continuing to monitor.

We appreciate your patience as our Networking teams work on mitigating the DDoS. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Apr 8, 16:07 EDT
Monitoring - Network Engineers have put mitigation into place. Sites may be loading at this time but may be slow or intermittent. We will continue to look for improved mitigation techniques and provide updates as we have them.

We appreciate your patience as our Networking teams work on mitigating the DDoS. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Apr 7, 07:54 EDT
Identified - Our teams have identified a distributed denial of service attack (DDos) on cloudhost-2936612.us-west-1.nxcli.net. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.

We appreciate your patience as our Networking teams work on mitigating the DDoS. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Apr 7, 07:41 EDT
Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled web server maintenance for all managed servers, cloudhosts, and containerhosts in the us-west-1 data center. There may be a brief service interruption of less than one minute as web services are restarted .

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11318]

Apr 8, 15:34 EDT
Apr 9, 2024
Apr 8, 2024
Resolved - This incident has been resolved.
Apr 8, 19:30 EDT
Monitoring - Our team has identified the source of the issue which was related to the earlier update. Engineering reverted the change, which brought the webservers back online.

https://status.nexcess.net/incidents/71ws5605ss64

We will continue to monitor this event closely and provide additional information should performance change. Please reach out to our Support team if you experience any further disruptions. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience and apologize for this disruption of service.
Thank you for your continued support.

Apr 8, 17:59 EDT
Identified - We are actively investigating some connectivity issues affecting UK-SOUTH-2 following the scheduled maintenance. Additional updates will be posted once the information is available.
Apr 8, 17:49 EDT
Completed - The scheduled maintenance has been completed.
Apr 8, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled web server maintenance for all managed servers, cloudhosts, and containerhosts in the uk-south-2 data center. There may be a brief service interruption of less than one minute as web services are restarted .

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11317]

Apr 8, 15:31 EDT
Resolved - This incident has been resolved.
Apr 8, 11:25 EDT
Monitoring - Our engineers successfully resolved the connectivity issue that was impacting a subset of clients in our US-Midwest-2 region. Our team is currently monitoring the cloudhosts, and at present, the affected cloudhosts are stable.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Apr 8, 02:08 EDT
Investigating - We are actively investigating some connectivity issues affecting a subset of clients in our us-midwest-2 region
Apr 7, 22:34 EDT
Apr 7, 2024
Apr 6, 2024

No incidents reported.