Server Status | Nexcess

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center Operational
Platform Operations Operational
Web Services Operational
DNS Operational
SSH/FTP Operational
Email Operational
MySQL Operational
InterWorx Control Panel Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Cloud Container Services Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Nexcess Global DNS Operational
Customer Portal Operational
Safe Harbor Updates Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance on Containerhosts in US-West-1 region Feb 27, 2026 00:00-02:00 EST

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the us-west-1 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Internal System Maintenance Reference: CC-13232

Thank you.
Posted on Feb 23, 2026 - 13:38 EST

Scheduled Maintenance on Containerhosts in US-Midwest-1 region Mar 2, 2026 21:30-23:30 EST

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the us-midwest-1 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Internal System Maintenance Reference: CC-13233

Thank you.
Posted on Feb 23, 2026 - 15:20 EST

Scheduled Maintenance on Containerhosts in US-Midwest-2 region Mar 3, 2026 21:30-23:30 EST

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the us-midwest-2 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Internal System Maintenance Reference: CC-13234

Thank you.
Posted on Feb 24, 2026 - 08:40 EST
Feb 25, 2026
Scheduled Maintenance on Containerhosts in UK-South-2 & NL-West-1 regions
Completed - The scheduled maintenance has been completed.
Feb 25, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 19:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the uk-south-2 & nl-west-1 regions.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Thank you.
Feb 23, 11:44 EST
Network/Server Issues - US-Midwest-2 Region
Resolved - This incident has been resolved.
Feb 25, 19:51 EST
Monitoring - The issue affecting multiple cloud hosts in the US-Midwest-2 region has been resolved. All affected services have been restored to normal operation.

Our engineering team will continue to monitor the environment to ensure stability.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 25, 18:07 EST
Update - We are continuing to investigate this issue.
Feb 25, 17:52 EST
Investigating - We are currently investigating an issue affecting multiple cloud hosts in our US-Midwest-2 region.

Our engineering team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 25, 17:47 EST
Feb 24, 2026
Acronis Portal Degraded Performance.
Resolved - This incident has been resolved.
Feb 24, 20:46 EST
Monitoring - The Acronis Cloud team has applied corrective measures, and services have been restored. We are actively monitoring the platform to confirm sustained stability and performance.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 24, 11:03 EST
Identified - We are observing a recurrence of the issue affecting Acronis Cyber Protect Cloud in the USA (US5) data center; the Acronis Cloud team is actively investigating, and some customers may continue to experience intermittent access issues to Web Restore, Cyber Protection Console, and Management Console.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 24, 09:40 EST
Monitoring - Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 24, 02:13 EST
Update - Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 24, 02:09 EST
Update - Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
Feb 23, 22:45 EST
Identified - Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
Feb 23, 18:26 EST
Investigating - We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.

Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.
Feb 23, 17:23 EST
Scheduled Maintenance on Containerhosts in au-south-1
Completed - The scheduled maintenance has been completed.
Feb 24, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the au-south-1 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

Our support team will be on standby if you need assistance or have any questions or concerns.

Need help? Chat with us or create a ticket via https://my.nexcess.net/.

We appreciate your patience and understanding as we complete this maintenance. Thank you.
Feb 20, 14:47 EST
Feb 23, 2026
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
Scheduled Maintenance - Subset of Cloudhosts and Containers on UK-South-2 & NL-West-1
Completed - The scheduled maintenance has been completed.
Feb 11, 18:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 16:30 EST
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts and Containers:

UK-South-2
Containerhosts:
containerhost-103952.uk-south-2.nxcli.net
containerhost-76044.uk-south-2.nxcli.net

NL-West-1
cloudhost-11808780.nl-west-1.nxcli.net
cloudhost-4628246.nl-west-1.nxcli.net
cloudhost-3413539.nl-west-1.nxcli.net
cloudhost-1945881.nl-west-1.nxcli.net

Containerhosts:
containerhost-3459657.nl-west-1.nxcli.net
containerhost-9026162.nl-west-1.nxcli.net

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13175]
Feb 6, 16:23 EST
Scheduled Maintenance - Subset of Cloudhosts and Containers on US-Midwest-1 & US-West-1
Completed - The scheduled maintenance has been completed.
Feb 11, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:30 EST
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts and containers.

US-Midwest- 1
cloudhost-112190.us-midwest-1.nxcli.net
cloudhost-112157.us-midwest-1.nxcli.net

US-West-1
cloudhost-186140.us-west-1.nxcli.net
cloudhost-186123.us-west-1.nxcli.net
cloudhost-2937024.us-west-1.nxcli.net
cloudhost-2937022.us-west-1.nxcli.net
cloudhost-2878365.us-west-1.nxcli.net
cloudhost-2878037.us-west-1.nxcli.net

Containerhosts:
containerhost-871267.us-west-1.nxcli.net
containerhost-871230.us-west-1.nxcli.net

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13175]
Feb 6, 15:23 EST
← Incident History Powered by Atlassian Statuspage