Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 2025 - 02:51 EDT
Identified - Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.
Jun 12, 2025 - 19:01 EDT
Support Services
Operational
Tickets
Operational
Phones
Operational
Chats
Operational
Help Center
?
Operational
Platform Operations
Degraded Performance
Web Services
?
Operational
DNS
Operational
SSH/FTP
?
Operational
Email
?
Operational
MySQL
Operational
InterWorx Control Panel
?
Operational
Cluster / NFS
Operational
Platform Updates / Other
Degraded Performance
Managed Wordpress
Operational
Wordpress Core Updates
Operational
Wordpress Plugin Updates via Visual Compare
Operational
Nexcess Cloud
?
Operational
us-midwest-1
?
Operational
us-west-1
?
Operational
uk-south-2
?
Operational
nl-west-1
?
Operational
au-south-1
?
Operational
us-midwest-2
?
Operational
Cloud Container Services
Operational
us-midwest-1
?
Operational
us-west-1
?
Operational
uk-south-2
?
Operational
nl-west-1
?
Operational
au-south-1
?
Operational
us-midwest-2
?
Operational
Nexcess Global DNS
?
Operational
Customer Portal
?
Operational
Safe Harbor Updates
?
Operational
Data Centers & Network
Operational
90 days ago
100.0
% uptime
Today
Southfield, MI (MEL)
?
Operational
90 days ago
100.0
% uptime
Today
Dearborn, MI (OTR)
Operational
90 days ago
100.0
% uptime
Today
San Jose, CA (SJC)
?
Operational
90 days ago
100.0
% uptime
Today
Miami, FL (MIA)
Operational
90 days ago
100.0
% uptime
Today
Surrey, UK (LHR)
?
Operational
90 days ago
100.0
% uptime
Today
West Sussex, UK (LGW)
?
Operational
90 days ago
100.0
% uptime
Today
Amsterdam, NL (AMS)
?
Operational
90 days ago
100.0
% uptime
Today
Sydney, AU (SYD)
?
Operational
90 days ago
100.0
% uptime
Today
Lansing, MI (DC3)
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 13, 2025
Unresolved incident: Degraded system storage performance.
Resolved -
This incident has been resolved.
Jun 12, 22:08 EDT
Monitoring -
Cloudflare services are recovering, and in turn we are seeing our services return to normal as well. We will continue to monitor the situation.
Jun 12, 16:36 EDT
Investigating -
Cloudflare, Google Cloud, and subsequently other major internet services are experiencing outages at the moment. During this time our portal login and purchasing capabilities may be degraded. We are investigating the issue and will provide updates as best we can.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.
Jun 12, 14:57 EDT
Completed -
The scheduled maintenance has been completed.
Jun 5, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 EDT
Scheduled -
Nexcess Systems Engineers will be carrying out scheduled maintenance on our internal Storage clusters to upgrade packages and kernels to keep systems up-to-date.
These upgrades are expected to have minimal impact beyond some possible latency or performance degradation.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Jun 4, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 EDT
Scheduled -
Nexcess Systems Engineers will be carrying out scheduled maintenance on our internal Storage clusters to upgrade packages and kernels to keep systems up-to-date.
These upgrades are expected to have minimal impact beyond some possible latency or performance degradation.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: