Server Status | Nexcess
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 2025 - 02:51 EDT
Identified - Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.

Jun 12, 2025 - 19:01 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Degraded Performance
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Degraded Performance
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 13, 2025

Unresolved incident: Degraded system storage performance.

Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 22:08 EDT
Monitoring - Cloudflare services are recovering, and in turn we are seeing our services return to normal as well. We will continue to monitor the situation.
Jun 12, 16:36 EDT
Investigating - Cloudflare, Google Cloud, and subsequently other major internet services are experiencing outages at the moment. During this time our portal login and purchasing capabilities may be degraded. We are investigating the issue and will provide updates as best we can.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.

Jun 12, 14:57 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on our internal Storage clusters to upgrade packages and kernels to keep systems up-to-date.

These upgrades are expected to have minimal impact beyond some possible latency or performance degradation.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work through this maintenance.

Jun 4, 17:11 EDT
Jun 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on our internal Storage clusters to upgrade packages and kernels to keep systems up-to-date.

These upgrades are expected to have minimal impact beyond some possible latency or performance degradation.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work through this maintenance.

May 30, 14:54 EDT
Jun 3, 2025
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.