Server Status | Nexcess Status

Jul 26, 2024

Extended Scheduled Maintenance, Nexcess Customer Portal

Completed - The scheduled maintenance has been completed.
Jul 26, 04:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:05 EDT

Scheduled - Nexcess Systems Engineers has extended scheduled maintenance on the Nexcess customer portal (my.nexcess.net) - which will be inaccessible during the window. The service impact is limited to the customer portal and internal use systems. The maintenance will not interrupt customer production services or websites.

Technical support via live-chat, phone, and ticket may be delayed during the maintenance window. For any urgent issues, please contact us by phone at 866-639-2377 (US) or +1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11530]
Jul 25, 22:01 EDT

Jul 25, 2024

Scheduled Maintenance, Nexcess Customer Portal

Completed - The scheduled maintenance will extend beyond the expected maintenance period.
Jul 25, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:30 EDT

Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the Nexcess customer portal (my.nexcess.net) which will be inaccessible during the window. The service impact is limited to the customer portal and internal use systems. The maintenance will not interrupt customer production services or websites.

Technical support via live-chat, phone, and ticket may be delayed during the maintenance window. For any urgent issues, please contact us by phone at 866-639-2377 (US) or +1-313-279-0722 (international).

This maintenance was originally scheduled for June 13th but had to be delayed due to unforeseen circumstances. We apologize for any inconvenience.

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11530]
Jul 22, 16:45 EDT

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Scheduled Maintenance, Subset of Cloudhosts, Containerhosts, UK-South-2

Completed - The scheduled maintenance has been completed.
Jul 23, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:30 EDT

Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts and containerhosts:

cloudhost-433832.uk-south-2.nxcli.net

containerhost-871327.uk-south-2.nxcli.net
containerhost-871357.uk-south-2.nxcli.net
containerhost-9383682.uk-south-2.nxcli.net

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11656]
Jul 22, 16:01 EDT

Network Outage Impacting Support Services and Datacenters.

Resolved - All systems are stable and this incident is resolved at this time. If you have any further questions or concerns, please contact a member of our support team via live-chat, ticket, email at support@nexcess.net or by calling us at 866-639-2377, 313-279-0722 (international).
Jul 23, 09:08 EDT

Monitoring - Systems and Network Engineering teams have implemented changes to restore service to the network, and services are reporting online at this time. We are actively monitoring the network environment and will address network issues as they occur.

We appreciate your patience in the matter. If you are still experiencing any service impact, or if you have any questions or concerns, please contact a member of our support team via live-chat, ticket, email (support@nexcess.net) or by phone at 1-866-639-2377, 1-313-279-0722 (international).
Jul 22, 21:48 EDT

Identified - Our engineers have been able to identify the cause of the networking issue and are working on implementing changes to restore stability to the network. Our support services are stable at this time. Our team will continue to work on this to further stabilize the environment.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Jul 22, 20:32 EDT

Investigating - Our team has been alerted to an issue impacting our Lansing and Southfield data centers, in addition to the liquid web management portal and the systems used by our support team to receive and answer phone calls. Our engineers are working as fast as possible to restore access to the impacted services and the support systems. We appreciate your understanding in this and will update this status page as we have more information.
Jul 22, 20:00 EDT

Scheduled Maintenance, Subset of Cloudhosts, US-West-1

Completed - The scheduled maintenance has been completed.
Jul 23, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:30 EDT

Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-2752193.us-west-1.nxcli.net
cloudhost-2752194.us-west-1.nxcli.net
cloudhost-3183234.us-west-1.nxcli.net
cloudhost-3183296.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11656]
Jul 22, 15:59 EDT

Jul 22, 2024

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Server Relocations, LGW/LHR

Completed - The scheduled maintenance has been completed.
Jul 19, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 03:00 EDT

Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our LGW and LHR data centers. There is an expected service interruption of up to 15 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11642]
Jul 15, 16:44 EDT

Jul 18, 2024

Server Relocations, LGW/LHR

Completed - The scheduled maintenance has been completed.
Jul 18, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:00 EDT

Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our LGW and LHR data centers. There is an expected service interruption of up to 15 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11642]
Jul 15, 16:43 EDT

Jul 17, 2024

Server Relocations, LGW/LHR

Completed - The scheduled maintenance has been completed.
Jul 17, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 EDT

Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our LGW and LHR data centers. There is an expected service interruption of up to 15 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11642]
Jul 15, 16:41 EDT

Jul 16, 2024

Scheduled Maintenance, Subset of Cloudhosts, UK-South-2, AU-South-1

Completed - The scheduled maintenance has been completed.
Jul 16, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 17:30 EDT

Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-3399846.au-south-1.nxcli.net
cloudhost-3399847.au-south-1.nxcli.net
cloudhost-3400178.au-south-1.nxcli.net
cloudhost-3400179.au-south-1.nxcli.net

cloudhost-74893.uk-south-2.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11632]
Jul 15, 13:58 EDT

Server Relocations, LGW/LHR

Completed - The scheduled maintenance has been completed.
Jul 16, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 EDT

Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our LGW and LHR data centers. There is an expected service interruption of up to 15 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11642]
Jul 15, 16:39 EDT

Scheduled Maintenance, Subset of Cloudhosts, US-Midwest-1, US-West-1

Completed - The scheduled maintenance has been completed.
Jul 16, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 04:30 EDT

Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-72850.us-midwest-1.nxcli.net
cloudhost-308500.us-midwest-1.nxcli.net
cloudhost-308799.us-midwest-1.nxcli.net
cloudhost-1743008.us-midwest-1.nxcli.net
cloudhost-1743722.us-midwest-1.nxcli.net
cloudhost-1852993.us-midwest-1.nxcli.net
cloudhost-1852994.us-midwest-1.nxcli.net
cloudhost-1853675.us-midwest-1.nxcli.net
cloudhost-1853734.us-midwest-1.nxcli.net
cloudhost-3094102.us-midwest-1.nxcli.net
cloudhost-3094103.us-midwest-1.nxcli.net
cloudhost-7856901.us-midwest-1.nxcli.net
cloudhost-7858070.us-midwest-1.nxcli.net

cloudhost-3021388.us-west-1.nxcli.net
cloudhost-3021619.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11632]
Jul 15, 13:57 EDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

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