Server Status | Nexcess
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
99.99 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 6, 2025

No incidents reported today.

Mar 5, 2025
Emergency maintenance cloudhost-118416.au-south-1.nxcli.net,
Completed - The scheduled maintenance has been completed.
Mar 5, 12:11 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 11:32 EST
Scheduled - Our engineers will be taken cloudhost-118416.au-south-1.nxcli.net, offline for emergency maintenance. All websites and services utilizing this cloudhost will be impacted through the duration of the maintenance. We are working to perform the maintenance as quickly as possible and will provide updates as information is made available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net
Mar 5, 11:31 EST
Emergency maintenance on - cloudhost-118416.au-south-1.nxcli.net
Resolved - This incident has been resolved
Mar 5, 11:37 EST
Update - We are continuing to investigate this issue.
Mar 5, 11:36 EST
Investigating - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:

cloudhost-118416.au-south-1.nxcli.net

Websites configured on these cloudhost will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.

Thank you for your continued support.
Mar 5, 11:32 EST
Mar 4, 2025
Live Chat System Upgrade
Completed - The scheduled maintenance has been completed.
Mar 4, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 06:30 EST
Scheduled - We are upgrading our live chat system to enhance the customer experience! This upgrade will not impact your hosted services.

To complete the upgrade, live chat functionality will be briefly unavailable starting at 6:30 AM EST on March 4, 2025.

Our ticketing system will not be affected, so clients can still open tickets as usual. Our live chat team will be ready to assist once live chat is restored.

Thank you for your patience as we make these improvements!
Feb 24, 09:13 EST
Mar 3, 2025
Issue with Backup restore on Nexcess portal
Resolved - Our 3rd party vendor has confirmed the backup issue is resolved. At this time we do not have information on the exact cause.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)
Mar 3, 18:50 EST
Update - We are in communication with our 3rd party vendor, and they are working diligently on the issue. During this incident our scheduled backups are not running as expected. Existing backups are intact, but we're unable to access/utilize them. We will provide more information as it becomes available.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.
Mar 3, 17:36 EST
Investigating - We experiencing problems with our third party vendor that provides backups for the Nexcess portal.

Our operations team is looking into a problem right now.

We apologize for the inconvenience. This post will be updated as soon as more information is available.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.
Mar 3, 09:47 EST
Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

Feb 28, 2025

No incidents reported.

Feb 27, 2025

No incidents reported.

Feb 26, 2025
Scheduled Maintenance, Subset of Cloudhosts, UK-South-2
Completed - The scheduled maintenance has been completed.
Feb 26, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 16:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-115809.uk-south-2.nxcli.net
cloudhost-1743942.uk-south-2.nxcli.net
cloudhost-1743976.uk-south-2.nxcli.net
cloudhost-2060988.uk-south-2.nxcli.net
cloudhost-2061026.uk-south-2.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12229]
Feb 24, 09:25 EST
Scheduled Maintenance, Subset of Cloudhosts, US-Midwest-1, US-West-1
Completed - The scheduled maintenance has been completed.
Feb 26, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 04:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-5360574.us-midwest-1.nxcli.net
cloudhost-5360714.us-midwest-1.nxcli.net

cloudhost-1316201.us-west-1.nxcli.net
cloudhost-1319858.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12229]
Feb 24, 09:24 EST
Feb 25, 2025

No incidents reported.

Feb 24, 2025

No incidents reported.

Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

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