Server Status | Nexcess
Update - On Tuesday, June 28, 2022, between 9:00 PM - 12:00 AM ET, our Network Engineers will be performing emergency maintenance in US-MIDWEST-2 (DC3) to improve recent issues with stability. We anticipate a brief disruption of services throughout the maintenance window as rolling reboots are initiated on networking devices.

For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jun 28, 12:17 EDT
Update - The work of our Engineering team continues to make progress towards implementing a durable solution to the identified sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment in collaboration with engineers from our networking equipment vendor. This remains our team's highest priority and there have been no further disruptions related to this event since June 21st.

We are continuing to monitor performance closely and will post additional updates as soon as new information becomes available.

Jun 27, 15:08 EDT
Update - Our Engineering team continues to make progress in implementing a durable solution to the identified sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment in collaboration with engineers from our networking equipment vendor. This remains our team's highest priority and there have been no further disruptions related to this event since June 21st.

We are continuing to monitor performance closely and will post additional updates as soon as new information becomes available.

Jun 25, 20:58 EDT
Update - Our Engineering team is still working on the identified sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment in collaboration with engineers from our networking equipment vendor. This remains our team's highest priority and there have been no further disruptions related to this event since June 21st.

We are continuing to monitor performance closely and will post additional updates as soon as new information becomes available.

Jun 24, 21:05 EDT
Update - Our Engineering team has continued to work through the identified the sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment in collaboration with engineers from our networking equipment vendor. This is our team's highest priority and there have been no further disruptions related to this event since June 21st.

We are continuing to monitor performance closely and will post additional updates as soon as new information becomes available.

Jun 23, 19:04 EDT
Update - Our Engineering team has identified the sources of the internal communications issues within our US-MIDWEST-2 OpenStack environment and continues to work through them systematically to eliminate potential problems in the future.

Between 9:00-10:00 PM ET on June 21, 2022, our engineers performed emergency maintenance to correct one of the outstanding issues and contributing factors impacting the environment. There was no downtime associated with the maintenance.

We anticipate no further unscheduled downtime. We will provide additional information and full details once the issue is fully resolved. In the meantime, we appreciate your continued patience while we work as quickly as possible to resolve the issue.

Jun 22, 07:35 EDT
Update - All services have been restored at this time and additional investigation is underway.
Jun 21, 14:58 EDT
Identified - Networking confirms that we have experienced a disruption in US-MIDWEST-2 and the team is actively working to bring all services back online at this time.
Jun 21, 14:46 EDT
Update - Our Engineering team continues to work methodically through the DC to ensure all contributing factors have been resolved. There have been no further disruptions related to this event since June 15, 2022. However, we continue to monitor performance closely and will post additional updates as new information becomes available.
Jun 21, 09:07 EDT
Update - We continue to monitor performance closely as our Engineering team progresses towards full resolution. Additional updates will be provided as new information becomes available.
Jun 20, 09:26 EDT
Monitoring - Active monitoring is still in place and our Engineering teams continue to make progress towards a full and durable resolution. Services remain stable at this time. Additional updates will be provided as new information becomes available.
Jun 19, 04:18 EDT
Update - Services have been stable again throughout the day on Friday June 17th. Engineering teams continued to make progress in identifying the root cause of the issue. Active monitoring remains in place as well. We appreciate your patience as our teams work to ensure this issue is fully resolved. We will provide additional updates as new information becomes available.
Jun 17, 19:19 EDT
Update - Performance remained stable throughout the night. Our Engineering team continues to monitor closely as they methodically move the investigation forward to ensure this issue is fully resolved.

Additional updates will be provided as new information becomes available.

Jun 17, 09:11 EDT
Update - Services have been stable throughout the day and Engineering teams have made progress isolating the issue. Our teams are still working to ensure this issue is fully resolved and active monitoring is still in place. We will provide additional updates as new information becomes available.
Jun 16, 19:13 EDT
Update - We are continuing to investigate this issue.
Jun 16, 19:09 EDT
Update - Performance has been stable throughout the night and our engineers continue to work as quickly as possible to isolate and fully resolve the root cause of the issue. Additional updates will be provided as new information becomes available.
Jun 16, 10:06 EDT
Update - Our Engineering team is continuing with their investigation of this issue. Progress has been made with improving stability, but we are still monitoring the situation, in order to completely mitigate this interruption of service.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).

Jun 16, 05:13 EDT
Update - We are continuing to investigate this issue but have seen better stability as we've worked on possible causes. Our engineering team is still currently investigating the root cause behind the issue to fully stabilize the environment. This investigation continues to be high priority and our teams are actively monitoring and available to act quickly, if needed. We will update this status page again as further information becomes available.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).

Jun 15, 19:52 EDT
Investigating - Our Engineers are still working to resolve an interruption in service affecting a subset of cloudhost services in our us-midwest-2 data center. We'll provide further updates as soon as they become available. This is a continuation of https://status.nexcess.net/incidents/7nfrbnv9vjx1 which was inadvertently resolved.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).

Jun 15, 14:38 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
99.98 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Nexcess Engineers will be performing database maintenance on a subset of cloudhosts to upgrade MariaDB to 10.5. Expected downtime should not exceed 10 minutes, however we are reserving the full duration of the maintenance window out of an abundance of caution.

Affected hosts:
cloudhost-1105217.us-midwest-1.nxcli.net
cloudhost-831009.us-midwest-1.nxcli.net
cloudhost-76024.us-midwest-1.nxcli.net
cloudhost-3094102.us-midwest-1.nxcli.net
cloudhost-3261185.us-midwest-1.nxcli.net
cloudhost-4238189.us-midwest-2.nxcli.net
cloudhost-3094099.us-midwest-1.nxcli.net
cloudhost-107411.us-midwest-1.nxcli.net
cloudhost-4480981.us-midwest-1.nxcli.net
cloudhost-3703044.us-midwest-2.nxcli.net

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Posted on Jun 28, 12:32 EDT
Past Incidents
Jun 30, 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:00 EDT
Scheduled - On Wednesday, June 29, 2022, between 9:00 PM - 12:00 AM ET, our Network Engineers will be performing emergency maintenance in US-MIDWEST-2 (DC3) to improve recent issues with stability. We anticipate a brief disruption of services throughout the maintenance window as rolling reboots are initiated on networking devices.

https://status.nexcess.net/incidents/vt3bhrbb4vfh

For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jun 29, 16:33 EDT
Jun 29, 2022
Completed - The scheduled maintenance has been completed.
Jun 29, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:01 EDT
Scheduled - On Tuesday, June 28, 2022, between 9:00 PM - 12:00 AM ET, our Network Engineers will be performing emergency maintenance in US-MIDWEST-2 (DC3) to improve recent issues with stability. We anticipate a brief disruption of services throughout the maintenance window as rolling reboots are initiated on networking devices.

https://status.nexcess.net/incidents/vt3bhrbb4vfh

For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jun 28, 12:16 EDT
Jun 28, 2022
Resolved - This maintenance is now complete and all services are back online and fully responsive.
Jun 28, 06:55 EDT
Investigating - Acronis, our 3rd party vendor, are performing the maintenance on Acronis Cyber Cloud, as they are updating it to the latest 22.06 release. Scheduled time of this maintenance is: 28 June 2022 03:00 AM - 28 June 2022 07:00 AM (GMT -04). Affected services are Files Cloud, DR Cloud, Acronis Cyber Cloud. Those services may become unavailable for up to 2 hours during the activity.
Jun 28, 05:09 EDT
Jun 27, 2022
Jun 26, 2022

No incidents reported.

Jun 25, 2022
Resolved - No further issues have been reported, all services are stable and no further attacks are being detected. If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Jun 25, 23:35 EDT
Monitoring - All services in LGW UK-South-2 have been restored as of 4:55 PM ET and we continue to monitor performance closely.
Jun 25, 17:03 EDT
Update - Our networking team is working as quickly as possible to fully mitigate the disruption. Though most services have been restored, work is still ongoing at this time.
Jun 25, 16:46 EDT
Identified - Our networking team is working to mitigate the impact of the Denial of Service (DOS) attack impacting clients in our UK-South-2 Datacenter (LGW). Additional information will be provided as soon as it is available.
Jun 25, 15:57 EDT
Investigating - We are currently investigating a network issue with our UK data center. Currently some users may be experiencing downtime.
Jun 25, 15:41 EDT
Jun 24, 2022
Resolved - This issue is now resolved.
Jun 24, 20:42 EDT
Monitoring - Our teams have implemented a fix. We are monitoring to ensure there are no further issues.
Jun 24, 18:54 EDT
Investigating - Our teams are currently investigating an issue causing slowness with our portal. We will update this status post as more information is available.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).

Jun 24, 18:36 EDT
Jun 23, 2022
Jun 22, 2022
Jun 21, 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:00 EDT
Scheduled - Nexcess System Engineers are performing emergency system maintenance on the infrastructure associated with the US-MIDWEST-2 region. Websites deployed on this region could experience an interruption in service until this maintenance is complete. We appreciate your patience and we will update this status page as more information is available

If you have any questions, please do not hesitate to contact a member of our support team by email at support@nexcess.enet, via live-chat or ticket through your customer portal (https://my.nexcess.net/) or by phone, toll-free at 866-639-2377 or international at +1.517.322.0434.

Jun 21, 17:50 EDT
Resolved - This incident has been resolved.
Jun 21, 15:28 EDT
Monitoring - Our teams have implemented a fix for this issue. We are currently monitoring the results.
Jun 21, 11:45 EDT
Investigating - Our teams are currently investigating page load issues with our Portal.

We apologize for the inconvenience. This post will be updated as soon as more information is available.

If you have any questions, please contact a member of our support team via ticket, chat or by phone at +1-866-639-2377 (US), +1-800-765-472 (AUS), or +0-808-120-7609 (UK).

Jun 21, 11:24 EDT
Resolved - This incident has been resolved.
Jun 21, 04:11 EDT
Investigating - We are currently aware of Cloudflare related errors. Our teams are investigating at this time. We will update this post as more information becomes available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.

Jun 21, 03:12 EDT
Jun 20, 2022
Jun 19, 2022
Jun 18, 2022

No incidents reported.

Jun 17, 2022
Jun 16, 2022