Server Status | Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 1, 2023
Resolved - This incident has been resolved.
Feb 1, 13:02 EST
Monitoring - Nexcess Engineering teams have resolved the issues with our phone system and they are actively monitoring our systems. Inbound calls to our Support team should be working again at this time.

If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).

Feb 1, 12:40 EST
Investigating - Our team is investigating an issue with our phone system at this time. They are diligently working on this and we will update this status with more information when we have it.

In the mean time if calls are not working please feel free to contact us via live chat or ticket from your account or at support@nexcess.net.

Feb 1, 11:34 EST
Jan 31, 2023
Resolved - This issue is now resolved. There have been no further issues after monitoring the fix implemented.

Our Teams are here to help you. Please do not hesitate to get help via live-chat or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jan 31, 11:24 EST
Monitoring - Our teams have implemented a fix for this issue. Services have returned to operational. We are currently monitoring to ensure no further issues.

Our Teams are here to help you. Please do not hesitate to get help via live-chat or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jan 31, 11:03 EST
Investigating - Our teams are currently investigating an issue causing degraded performance in the us-midwest-1 region. We will update this status post as more information is available.

Our Teams are here to help you. Please do not hesitate to get help via live-chat or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jan 31, 10:37 EST
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 21:00 EST
Scheduled - On January 30, 2023, at 9:00 PM ET, our Network team will be performing a maintenance and bringing online new distribution switches for testing. This maintenance should last for 2 hours. There is no expected disruption to services due to this maintenance as it will not be affecting production traffic.

However, if you experience any issues or witness any abnormalities of any kind, please do not hesitate to let us know. We are available to assist with any questions or concerns at 1-866-639-2377, (international), via Live Chat, or by Email at support@nexcess.net.

Jan 27, 15:03 EST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - Following the recovery and extended performance monitoring with no further issues, we are resolving this issue. We sincerely apologize for the disruption this may have created.
Jan 27, 09:47 EST
Monitoring - Our engineers have deployed a recovery option in the recovery of cloudhost-4388271.us-midwest-2.nxcli.net. We are in the process of reviewing the outcome of that recovery option at this time. We will reach out to those customers affected with more details soon.

We appreciate your patience as our Engineering teams continue their work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net), or by calling us at 866-639-2377, 1-313-279-0722 (international).

Jan 27, 03:35 EST
Update - We apologize for the inconvenience and length of time it is taking on this issue. Our Engineers are diligently working on recovery options and data integrity in the restoration of cloudhost-4388271.us-midwest-2.nxcli.net.

We appreciate your patience as our Engineering teams continue their work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net), or by calling us at 866-639-2377, 1-313-279-0722 (international).

Jan 26, 16:02 EST
Identified - Nexcess System Engineers have isolated issues with the storage on cloudhost-4388271.us-midwest-2.nxcli.net resulting in block-level errors. Our engineering team is addressing these issues and ensuring the integrity of both backup and on-server data. We will continue to provide updates throughout this process.

We appreciate your patience as our Engineering teams continue their work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net), or by calling us at 866-639-2377, 1-313-279-0722 (international) .

Jan 26, 10:01 EST
Investigating - Nexcess System Engineers have identified further issues with cloudhost-4388271.us-midwest-2.nxcli.net and will be performing another data transfer across volumes. Websites hosted on cloudhost-4388271.us-midwest-2.nxcli.net will experience an interruption of service throughout the transfer and the window. You may subscribe to further updates for this maintenance using the link above.

We appreciate your patience as our Engineering teams continue their work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net), or by calling us at 866-639-2377, 1-313-279-0722 (international) .

Jan 26, 02:17 EST
Resolved - This issue is resolved. There have been no further impacts as we have monitored Openstack.
Jan 27, 09:31 EST
Monitoring - Our teams have implemented a fix and are currently monitoring to ensure there are no further issues.
Jan 26, 20:23 EST
Investigating - Our teams are aware of a service impacting issue affecting Openstack. We are currently investigating and will update this status post as more information becomes available.

If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jan 26, 19:47 EST
Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 21:00 EST
Scheduled - Nexcess System Engineers have identified further issues with cloudhost-4388271.us-midwest-2.nxcli.net and will be performing another data transfer across volumes. Websites hosted on cloudhost-4388271.us-midwest-2.nxcli.net will experience an interruption of service throughout the transfer and the window. You may subscribe to further updates for this maintenance using the link above.

We appreciate your patience as our Engineering teams continue their work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net), or by calling us at 866-639-2377, 1-313-279-0722 (international) .

Jan 25, 13:06 EST
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 21:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled filesystem maintenance on the underlying hardware supporting cloudhost-831088.us-midwest-1.nxcli.net, cloudhost-831036.us-midwest-1.nxcli.net, cloudhost-2963186.us-midwest-1.nxcli.net, cloudhost-2963070.us-midwest-1.nxcli.net, cloudhost-3832094.us-midwest-2.nxcli.net, and cloudhost-3832009.us-midwest-2.nxcli.net. Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance using the link above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Jan 23, 19:41 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting cloudhost-2840114.us-west-1.nxcli.net
And cloudhost-2840110.us-west-1.nxcli.net. Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance below.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Jan 23, 17:12 EST
Completed - The scheduled maintenance has been completed.
Jan 25, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 21:00 EST
Scheduled - Our data center operations team has identified a failing RAID array on one of our KVM nodes (jarvis01-kvm170.lan3.us-midwest-2.lwinternal.com). In order to minimize the potential for data loss, our engineering team will perform a volume migration for cloudhost-4388271.us-midwest-2.nxcli.net. This process will require taking the cloudhost offline and performing a block-level data transfer to another KVM node. Expected downtime is expected to be ~1hr, however the full duration of the maintenance window is 3 hours, out of an abundance of caution.
Jan 24, 14:32 EST
Jan 24, 2023
Resolved - This incident is now resolved. If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).
Jan 24, 16:46 EST
Monitoring - Nexcess System Engineers have indentified the issue, restored service, and are actively monitoring progress. An additional brief interruption of service not lasting more than one minute may be experienced as services are restarted.

If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jan 24, 11:38 EST
Investigating - Nexcess System Engineers are aware of a service impacting issue affecting cloudhost-2840114.us-west-1.nxcli.net. Engineers are working to restore service as quickly as possible. We appreciate your patience as our teams work to return service. You may subscribe to further updates regarding this incident using the link above.

If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jan 24, 11:21 EST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Completed - The scheduled maintenance completed ahead of schedule.
Jan 19, 03:28 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 EST
Scheduled - Nexcess Systems Engineers will be conducting scheduled maintenance on the underlying systems that provide the Nexcess customer portal (https://my.nexcess.net/) and internal billing systems. Customer services will not be affected by this maintenance. However, the customer portal (https://my.nexcess.net/) will be down throughout the maintenance window.

You may subscribe to further updates for this maintenance below. We appreciate your patience as our Engineering teams work to maintain our platform. If you have any further questions or concerns, please don't hesitate to reach out to us. Customers may reach our Support during the maintenance window by emailing support@nexcess.net, or by calling 866-639-2377, 1-313-279-0722 (international). For faster service, you may include your account ID and account PIN with your Support request:
https://www.nexcess.net/help/how-to-view-your-account-id-and-pin/

Prior to the maintenance window, you may contact us using all available channels, phone, ticket, email, and live-chat.

Jan 9, 14:10 EST
Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 EST
Scheduled - Nexcess Systems Engineers have identified a file system issue affecting cloudhost-4388271.us-midwest-2.nxcli.net. Engineers will be performing emergency filesystem maintenance to correct the issue. Websites configured on these cloudhosts will experience a service interruption during the maintenance window.

You may subscribe to further updates for this maintenance below. We appreciate your patience as our Engineering teams work to resolve the issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Jan 17, 09:45 EST