Update - Our teams remain actively engaged and are continuing to investigate the Magento vulnerability and its potential impact. Security and Engineering are working closely to validate findings, expand scanning, and provide clear remediation guidance for any confirmed cases.
We understand the importance and urgency of this situation and really appreciate your patience. This remains a high priority for us, and we’re here to support you throughout the process.
We recommend continuing to monitor your environment for unusual activity or unexpected changes. If you notice anything suspicious or believe your site may have been affected, please reach out to Support.
We’ll continue to closely monitor the situation and share further updates as more information becomes available. Thank you for your patience.
Sep 06, 2026 - 10:29 EDT
We understand the importance and urgency of this situation and really appreciate your patience. This remains a high priority for us, and we’re here to support you throughout the process.
We recommend continuing to monitor your environment for unusual activity or unexpected changes. If you notice anything suspicious or believe your site may have been affected, please reach out to Support.
We’ll continue to closely monitor the situation and share further updates as more information becomes available. Thank you for your patience.
Sep 06, 2026 - 10:29 EDT
Update - Our security teams are actively scanning affected environments for indicators of compromise. Initial scanning has identified potential findings that are currently being reviewed and validated. We are continuing to enhance our scanning capabilities to provide additional visibility into potential compromises.
We are also reviewing affected Magento environments and developing remediation guidance for confirmed cases.
Customers may experience some impact if their storefront or applications rely heavily on GraphQL, including headless/PWA implementations.
We recommend continuing to monitor your environment for unusual activity or unexpected changes and contacting Support if you observe any issues or suspect your site may have been compromised.
Our teams will continue to monitor the situation closely and provide further updates as additional information becomes available.
Sep 06, 2026 - 05:09 EDT
We are also reviewing affected Magento environments and developing remediation guidance for confirmed cases.
Customers may experience some impact if their storefront or applications rely heavily on GraphQL, including headless/PWA implementations.
We recommend continuing to monitor your environment for unusual activity or unexpected changes and contacting Support if you observe any issues or suspect your site may have been compromised.
Our teams will continue to monitor the situation closely and provide further updates as additional information becomes available.
Sep 06, 2026 - 05:09 EDT
Update - As part of our ongoing mitigation efforts, we have implemented additional security protections across affected Magento/Adobe Commerce environments. This includes a full block on GraphQL requests to help reduce the risk of unauthorized code execution.
Customers using headless/PWA storefronts or applications that rely heavily on GraphQL may experience some impact from these protections.
At this time, there is no official vendor patch available.
We recommend continuing to monitor your site for unusual activity or unexpected changes and contacting Support if you notice any issues with your storefront or suspect your site may have been compromised. We will provide further updates once an official security patch becomes available.
Our teams are continuing to monitor the affected environments and the effectiveness of these mitigations. We will continue to assess the situation and provide additional updates as new information becomes available.
Sep 05, 2026 - 20:51 EDT
Customers using headless/PWA storefronts or applications that rely heavily on GraphQL may experience some impact from these protections.
At this time, there is no official vendor patch available.
We recommend continuing to monitor your site for unusual activity or unexpected changes and contacting Support if you notice any issues with your storefront or suspect your site may have been compromised. We will provide further updates once an official security patch becomes available.
Our teams are continuing to monitor the affected environments and the effectiveness of these mitigations. We will continue to assess the situation and provide additional updates as new information becomes available.
Sep 05, 2026 - 20:51 EDT
Identified - We are aware of recent reports regarding a critical, unpatched zero-day vulnerability, commonly referred to as “StyleSmuggler”, affecting Magento and Adobe Commerce.
At this time, our teams are actively reviewing server environments to assess any potential impact. As a precautionary measure, our Security team is implementing the appropriate mitigations while we continue our investigation and monitor for further guidance.
We will provide further updates as more information becomes available.
If you need assistance or have any concerns, please contact our Support team .
Sep 05, 2026 - 09:50 EDT
At this time, our teams are actively reviewing server environments to assess any potential impact. As a precautionary measure, our Security team is implementing the appropriate mitigations while we continue our investigation and monitor for further guidance.
We will provide further updates as more information becomes available.
If you need assistance or have any concerns, please contact our Support team .
Sep 05, 2026 - 09:50 EDT
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Scheduled Maintenance
Scheduled Maintenance: Composer Security Update to Version 2.10.3 Sep 9, 2026 22:00 - Sep 10, 2026 00:00 EDT
Nexcess will be updating Composer from version 2.9.6 to 2.10.3 across the Nexcess platform. This update addresses the security vulnerability identified as CVE-2026-84361 and applies to customers who use Composer to manage their application dependencies.
Scheduled Date: September 9, 2026
Start Time: 10:00 PM EDT
Expected Duration: Approximately two hours
The update will be deployed gradually across the platform. No downtime or service interruption is anticipated, although some customers may experience brief periods of degraded performance while the update is applied.
No customer action is required. We will monitor the platform throughout the rollout to ensure services continue operating as expected. Our Support team will be available if you need assistance or have any questions or concerns.
You can contact us through the following channels:
Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com
Thank you,
The Nexcess Team
Posted on Sep 04, 2026 - 14:09 EDT
Scheduled Date: September 9, 2026
Start Time: 10:00 PM EDT
Expected Duration: Approximately two hours
The update will be deployed gradually across the platform. No downtime or service interruption is anticipated, although some customers may experience brief periods of degraded performance while the update is applied.
No customer action is required. We will monitor the platform throughout the rollout to ensure services continue operating as expected. Our Support team will be available if you need assistance or have any questions or concerns.
You can contact us through the following channels:
Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com
Thank you,
The Nexcess Team
Posted on Sep 04, 2026 - 14:09 EDT