Server Status | Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
99.98 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
99.91 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021
Resolved - Full service is restored at this time. For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
Jul 23, 02:47 EDT
Monitoring - Nexcess Engineers have restored service at this time and we are reviewing cloudhost and monitoring services. We will update again shortly.
Jul 23, 02:04 EDT
Identified - System operations Engineers have identifed the issue affecting cloudhost-162107 and are currently working to restore service. We will continue to monitor and provide updates as they become available.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
Jul 22, 23:39 EDT
Investigating - We are currently investigating an issue occurring on cloudhost-162107 in our UK-South-2 Data Center
Jul 22, 23:05 EDT
Jul 22, 2021
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Resolved - This issue has been resolved.
Jul 16, 09:13 EDT
Monitoring - A fix has been implemented and we have been observing performance for some time now. We will continue to monitor and provide another update as new information is made available.
Jul 15, 17:02 EDT
Identified - We are currently aware of an issue impacting email services for a subset of shared and dedicated hosting servers. Our engineers have identified the issue and are working towards resolution.
Jul 15, 14:12 EDT
Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 EDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, the management portal will be in maintenance mode for the duration of this maintenance.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 7, 17:33 EDT
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 EDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, customers may experience brief issues with provisioning actions.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 7, 17:18 EDT
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021
Completed - The scheduled maintenance has been completed.
Jul 12, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 10:30 EDT
Scheduled - Nexcess DC Operations technicians, along with engineers from the Systems Operations team, will be performing maintenance on the AU Region Containers. Container services in the AU Region are expected to be down between 30 - 60 minutes during the maintenance window.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
Jul 9, 12:48 EDT
Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.