Server Status | Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Server Relocations, US-Midwest-1 Jun 26, 2024 22:00 - Jun 27, 2024 06:00 EDT
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11548]

Posted on Jun 19, 2024 - 12:57 EDT
Nexcess Systems Engineers will be performing scheduled maintenance on the Nexcess customer portal (my.nexcess.net) which will be inaccessible during the window. The service impact is limited to the customer portal and internal use systems. The maintenance will not interrupt customer production services or websites.

Technical support via live-chat, phone, and ticket may be delayed during the maintenance window. For any urgent issues, please contact us by phone at 866-639-2377 (US) or +1-313-279-0722 (international).

This maintenance was originally scheduled for June 13th but had to be delayed due to unforeseen circumstances. We apologize for any inconvenience.

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11530]

Posted on Jun 14, 2024 - 11:49 EDT
Past Incidents
Jun 23, 2024

No incidents reported today.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 EDT
Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11534]

Jun 11, 14:46 EDT
Jun 18, 2024
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 17:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-118416.au-south-1.nxcli.net
cloudhost-5007466.au-south-1.nxcli.net
cloudhost-5007604.au-south-1.nxcli.net

cloudhost-186207.uk-south-2.nxcli.net
cloudhost-3108045.uk-south-2.nxcli.net
cloudhost-3836119.uk-south-2.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC11549

Jun 14, 11:20 EDT
Completed - The scheduled maintenance has been completed.
Jun 17, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 04:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-2600577.us-west-1.nxcli.net
cloudhost-2601092.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC11549

Jun 14, 11:22 EDT
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 19:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the Nexcess customer portal (my.nexcess.net) which will be inaccessible during the window. The service impact is limited to the customer portal and internal use systems. The maintenance will not interrupt customer production services or websites.

Technical support via live-chat, phone, and ticket may be delayed. For any urgent issues, please contact us by phone at 866-639-2377 (US) or +1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11530]

Jun 7, 18:31 EDT
Jun 12, 2024
Resolved - Acronis backup failure incident has been resolved. We have verified the backups complete successfully and we expect any issues from this particular incident.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Jun 12, 07:16 EDT
Investigating - We have detected an issue with Acronis backups completing in some cases. We are currently investigating and working towards a resolution.

If you have any questions, please contact a member of our support team
via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Jun 12, 05:30 EDT
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 22:00 EDT
Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11497]

Jun 4, 15:43 EDT