Server Status | Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
99.97 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
99.92 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
99.9 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, the management portal will be in maintenance mode for the duration of this maintenance.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Oct 15, 14:09 EDT
Past Incidents
Oct 15, 2021

No incidents reported today.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 17:16 EDT
Investigating - Our teams are currently working to resolve an issue with provisioning for the Managed Wordpress product. We will update this status post as more information becomes available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Oct 13, 14:26 EDT
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 EDT
Scheduled - Our Chat and Ticketing service will have a short period of maintenance. During this window, customers may see a interruption in support service, however customers can contact the Support team via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team via Ticket and Chat.

If you have any questions prior, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 1, 11:26 EDT
Completed - This maintenance is complete and the window is closed. Full service is restored and all Support services are at full capacity.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (866)-639-2377, 1 (313) 279-0722 (international).
Oct 9, 02:00 EDT
Update - While the maintenance window is still open, the customer portal (https://my.nexcess.net/) is now operational. We will provide another update once the maintenance is complete.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 9, 01:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 11:15 EDT
Scheduled - Our operations team will be performing an extended maintenance to enhance performance internal tools. The management portal at https://my.nexcess.net/ will be in maintenance mode and inaccessible for the duration of this maintenance.

Our support team will have limited availability throughout maintenance, but can be reached via telephone. Tickets can be created via email to support@nexcess.net for any urgent needs during the maintenance window.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 24, 12:04 EDT
Oct 8, 2021
Oct 7, 2021

No incidents reported.

Oct 6, 2021
Resolved - Our upstream telephonic provider was experiencing technical issues that disrupted their ability to provide us service. These have since been identified and corrected by them. At this time our 800 numbers are working optimally once more.
Oct 6, 23:30 EDT
Investigating - We have identified an issue with our toll-free number and we're actively engaged on the issue.

In the meantime, please use 313-279-0722 or contact a member of our support team via live-chat or ticket (support@nexcess.net).
Oct 6, 21:23 EDT
Oct 5, 2021

No incidents reported.

Oct 4, 2021
Resolved - This issue has been resolved.
Oct 4, 12:29 EDT
Identified - We are currently seeing issues with Let’s Encrypt SSL certificate renewals. If you are currently having SSL certificate issues and would like to check if it is due to this incident, or due to other causes, the SSLShopper tool is available here: https://www.sslshopper.com. If all checkmarks are green, then this may mean that a system is out of date. In this case start by updating Windows, MacOS, etc.

If this does not resolve the issue please reach out to us via Live Chat, at support@nexcess.net or call us at 866-639-2377, 313-279-0722.
Oct 1, 13:16 EDT
Resolved - Maintenance has been completed, all services are back online at this time.
Oct 4, 05:33 EDT
Investigating - We are currently performing emergency maintenance on the shared servers cloudhost-76338.uk-south-2.nxcli.net, cloudhost-78476.uk-south-2.nxcli.net and cloudhost-821401.uk-south-2.nxcli.net.

We apologize for any interruption in service this may cause, however it is of the utmost importance that this matter is attended to quickly and thoroughly. We anticipate this work to be brief and all services to be fully restored upon its completion.
Oct 4, 05:17 EDT
Oct 3, 2021
Resolved - Maintenance has been completed, all services are back online at this time.
Oct 3, 17:17 EDT
Investigating - We are currently performing emergency maintenance on the shared server cloudhost-1189763.au-south-1.nxcli.net.
We apologize for any interruption in service this may cause, however it is of the utmost importance that this matter is attended to quickly and thoroughly. We anticipate this work to be brief and all services to be fully restored upon its completion.
Oct 3, 16:19 EDT
Oct 2, 2021
Resolved - This incident has been resolved.
Oct 2, 11:49 EDT
Investigating - Our networking team is aware of a DDoS attack that may cause some packet loss and/or latency for customers. We are working to resolve the issue and will update this status with more information as it is available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Oct 1, 21:17 EDT
Oct 1, 2021