Monitoring - The Network Engineering team has implemented a fix to restore service, and affected systems are now online and stable. We are actively monitoring the network environment to ensure stability.
We appreciate your patience during this time! If you have any questions or concerns. Please get in touch with us via live chat or case.
Apr 25, 2025 - 20:28 EDT
Identified - Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-3399520.us-west-1.nxcli.net. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Apr 25, 2025 - 20:06 EDT
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Apr 25, 10:33 EDT
Monitoring -
The Network Engineering team has implemented a fix to restore service, and affected systems are now online and stable. We are actively monitoring the network environment to ensure stability.
We appreciate your patience during this time! If you have any questions or concerns. Please get in touch with us via live chat or case.
Apr 25, 08:08 EDT
Investigating -
We are currently investigating a networking issue affecting our US-Midwest-1 servers. Nexcess systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.
If you have any questions or concerns. Please contact us via live chat or case.
Apr 25, 07:45 EDT
Resolved -
This incident has been resolved.
Apr 24, 10:31 EDT
Monitoring -
The server is back online and operating normally. We will continue to monitor the situation actively to ensure stability.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Apr 23, 14:24 EDT
Investigating -
Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-673916.nl-west-1.nxcli.net. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Apr 23, 13:33 EDT
Resolved -
The IP binding issue affecting esclade.nexcess.net (port 80) has been fully resolved. All services are operating normally, and no further impact has been observed since mitigation measures were put in place.
We’ll continue to monitor as a precaution, but no additional action is required at this time.
Thank you for your patience and understanding throughout the incident.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via chat.
Apr 20, 20:51 EDT
Monitoring -
The IP binding issue on esclade.nexcess.net (port 80), previously caused by a suspected SYN flood attack, has been mitigated. Services are now running normally.
Our teams have implemented protective measures to prevent further impact, and we are continuing to monitor the server closely to ensure ongoing stability.
We’ll keep this post updated if anything changes. Thank you for your continued patience.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via chat.
Apr 20, 18:33 EDT
Investigating -
We're currently investigating an issue affecting esclade.nexcess.net, where services on port 80 are experiencing interruptions due to an IP binding failure. Early indicators suggest a potential SYN flood attack may be contributing to the issue.
Our systems and networking teams are actively working to mitigate the impact, restore full functionality, and implement protective measures.
We will provide updates here as soon as more information becomes available. Thank you for your patience while we resolve this.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via chat.
Apr 20, 15:46 EDT
Resolved -
The emergency maintenance on 10352049.us-midwest-2.nxcli.net has been successfully completed. All services are now fully operational.
Thank you for your patience.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via chat.
Apr 19, 19:10 EDT
Update -
We are currently conducting emergency maintenance on saashost-10352049.us-midwest-2.nxcli.net, affecting a subset of LearnDash customers. We will share additional updates as they become available.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via chat.
Apr 19, 18:25 EDT
Investigating -
We are currently investigating a service interruption affecting servers in our US-Midwest-2 Data Center. Nexcess Systems and Data Center Engineering teams are engaged and are working to restore service as quickly as possible. We will provide further updates as they become available.
Affected services : saashost-10352049.us-midwest-2.nxcli.net - Subset of LearnDash customer.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via chat.
Apr 19, 18:17 EDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:30 EDT
Scheduled -
Our engineers will be taken cloudhost-2915339.us-midwest-1.nxcli.net offline for emergency maintenance. Our team is anticipating up to 1 hour and 30 minutes of downtime.
All websites and services utilizing this cloudhost will be impacted through the duration of the maintenance. We are working to perform the maintenance as quickly as possible and will provide updates as information is made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net
Apr 16, 18:03 EDT
Completed -
The scheduled maintenance has been completed.
Apr 17, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:30 EDT
Scheduled -
Our engineers will be taken cloudhost-74893.uk-south-2.nxcli.net offline for emergency maintenance. The parent server of this cloudhost requires a reboot. We anticipate 1 hour and 30 minutes of downtime.
All websites and services utilizing this cloudhost will be impacted through the duration of the maintenance. We are working to perform the maintenance as quickly as possible and will provide updates as information is made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net
Apr 16, 18:08 EDT
Resolved -
Our engineering team has resolved the root case, completed the hardware replacement, and services are now fully online and operational. We are continuing to monitor closely if any further issues arise.
If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.
Apr 13, 08:47 EDT
Monitoring -
Our engineering team has resolved the root case, completed the hardware replacement, and services are now fully online and operational. We are continuing to monitor closely if any further issues arise.
If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.
Apr 12, 19:17 EDT
Investigating -
Servers under the same KVM are down. The cloudhosts cloudhost-13465920.nl-west-1.nxcli.net and cloudhost-13465578.nl-west-1.nxcli.net are currently unavailable. Our engineering team is actively working on the issue. We will provide further updates as information becomes available. We apologize for the inconvenience.
If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net.
Apr 12, 13:04 EDT