Identified - Our teams are continuing to deploy the required security updates across affected systems in response to the Januscape Vulnerability (CVE-2026-53359). As part of this remediation, some systems require a controlled reboot to complete the patching process.
Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams.
We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.
Jul 13, 2026 - 13:51 EDT
Following each reboot, we are validating system availability, service health, and network connectivity. Systems that do not return to service as expected are being actively investigated and restored by our operations teams.
We understand the importance of maintaining availability and are working carefully to complete this remediation while minimizing customer impact. Additional updates will be provided as patching and validation efforts continue.
Jul 13, 2026 - 13:51 EDT
Investigating - Our team is currently assessing the impact and scope of Januscape Vulnerability (CVE-2026-53359), and its impact on servers in our fleet and the best way to apply patches to our hosting infrastructure.
We will be sending communications to any affected customers as we work to apply the necessary mitigations.
Next Steps:
Teams are currently in review of vulnerability; subsequent status updates will follow.
Jul 09, 2026 - 10:36 EDT
We will be sending communications to any affected customers as we work to apply the necessary mitigations.
Next Steps:
Teams are currently in review of vulnerability; subsequent status updates will follow.
Jul 09, 2026 - 10:36 EDT
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
