Monitoring - The attack appears to have stopped at this time, but our network engineers will continue to monitor for any signs of the attack resuming.
Mar 28, 2023 - 22:56 EDT
Investigating - We have been alerted to a DDoS attack targeting cloudhost-2095092.us-west-1.nxcli.net . Our network engineers are engaged and we will update with further details regarding mitigation as soon as we are able.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Mar 28, 2023 - 21:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2023 - 22:02 EDT
Scheduled - Nexcess System Engineers will be performing Apache web server maintenance on all Nexcess managed servers and cloudhosts. The Apache service will be reloaded during the maintenance. We do not anticipate any interruption in service even as the Apache web server is reloaded. This maintenance window is being issued out of an abundance of caution.
We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Support Services
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Cloud Container Services
Operational
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Operational
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Operational
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Operational
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Operational
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Operational
us-midwest-2
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Operational
Nexcess Cloud
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Under Maintenance
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Under Maintenance
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Under Maintenance
uk-south-2
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Under Maintenance
nl-west-1
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Under Maintenance
au-south-1
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Under Maintenance
us-midwest-2
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Under Maintenance
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Operational
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Operational
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Operational
Platform Operations
Under Maintenance
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Under Maintenance
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Operational
SSH/FTP
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Operational
Email
?
Operational
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Operational
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Operational
Cluster / NFS
Operational
Platform Updates / Other
Operational
Data Centers & Network
Under Maintenance
90 days ago
100.0
% uptime
Today
Southfield, MI (MEL)
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Under Maintenance
90 days ago
100.0
% uptime
Today
Dearborn, MI (OTR)
Under Maintenance
90 days ago
100.0
% uptime
Today
San Jose, CA (SJC)
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Under Maintenance
90 days ago
100.0
% uptime
Today
Miami, FL (MIA)
Under Maintenance
90 days ago
100.0
% uptime
Today
Surrey, UK (LHR)
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Under Maintenance
90 days ago
100.0
% uptime
Today
West Sussex, UK (LGW)
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Under Maintenance
90 days ago
100.0
% uptime
Today
Amsterdam, NL (AMS)
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Under Maintenance
90 days ago
100.0
% uptime
Today
Sydney, AU (SYD)
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Under Maintenance
90 days ago
100.0
% uptime
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Under Maintenance
90 days ago
100.0
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Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Mar 22, 14:22 EDT
Investigating -
Acronis, our 3rd party vendor, has alerted us of an issue as with the Acronis Backup Cloud datacenter being degraded. The Acronis Cloud team is working on the issue resolution. At this point in time service impact is limited to the potential to be unable to reach Acronis Backup Gateway and C2C. Affecting backup and/or restore operations and C2C.
Mar 22, 04:48 EDT
Completed -
The scheduled maintenance has been completed.
Mar 15, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 EDT
Scheduled -
Nexcess Systems Engineers will be performing scheduled maintenance of email services on a subset of multi-tenant and single-tenant bare-metal servers in all of our data centers. Customers hosting email on the platform may experience a brief service interruption as services are restarted. Software email clients that make connections to email services (Outlook, Applemail, Thunderbird) may need to be reset following the maintenance. You may subscribe to further updates for this maintenance above.
We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Mar 10, 16:14 EST