Monitoring - A fix has been implemented and we are monitoring the results.
Oct 02, 2022 - 13:50 EDT
Update - We are continuing to work on a fix for this issue.
Oct 02, 2022 - 12:28 EDT
Identified - At this time our Operations team is working to resolve an issue causing degraded performance on one of our US-Midwest cloudhost servers.
We apologize for any disruption experienced at this time. We will continue to work towards resolution and update this post with additional information as it is available.
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 02, 2022 - 12:28 EDT
Support Services
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Operational
au-south-1
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Operational
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Operational
Nexcess Cloud
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Operational
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Operational
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Operational
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Operational
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Operational
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Data Centers & Network
Operational
90 days ago
99.99
% uptime
Today
Southfield, MI (MEL)
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Operational
90 days ago
100.0
% uptime
Today
Dearborn, MI (OTR)
Operational
90 days ago
100.0
% uptime
Today
San Jose, CA (SJC)
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Operational
90 days ago
100.0
% uptime
Today
Miami, FL (MIA)
Operational
90 days ago
99.93
% uptime
Today
Surrey, UK (LHR)
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Operational
90 days ago
100.0
% uptime
Today
West Sussex, UK (LGW)
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Operational
90 days ago
100.0
% uptime
Today
Amsterdam, NL (AMS)
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Operational
90 days ago
100.0
% uptime
Today
Sydney, AU (SYD)
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Operational
90 days ago
100.0
% uptime
Today
Lansing, MI (DC3)
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Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Oct 3, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:00 EDT
Scheduled -
On Monday, October 3, 2022, between 05:00 - 06:00 our data center team will be performing maintenance on load transfer units to test and ensure successful transfer of load from utility power to generator power. This testing may be postponed depending on weather.
No customer impact is expected during this procedure.
Sep 30, 12:11 EDT
Oct 2, 2022
Unresolved incident: Degraded Performance on Cloudhost US-Midwest 2.
Completed -
The scheduled maintenance has been completed.
Sep 27, 21:45 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 10:46 EDT
Scheduled -
On Tuesday, September 27, 2022, between 10:45 AM - 9:00 PM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services. We anticipate the maintenance may result in slightly increased storage IO latency across various services:
- Initiating a restore from backup - Initiating website creation via stencil - Opening or adding a ticket attachment
For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
Sep 27, 10:32 EDT
Completed -
The scheduled maintenance has been completed.
Sep 27, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 15:00 EDT
Scheduled -
On Tuesday, September 27, 2022, between 3:00 PM ET - 8:00 PM ET, our Networking team will be performing maintenance in our Amsterdam [NL-WEST-1] data center to improve redundancy. We do not anticipate any service interruption, however, we’re reserving the full maintenance window out of an abundance of caution.
For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
Sep 22, 10:56 EDT
Completed -
The scheduled maintenance has been completed.
Sep 26, 18:01 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 12:00 EDT
Scheduled -
On Monday, September 26, 2022, between 12:00 PM ET - 6:00 PM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance will result in slight latency experienced across the services listed below for up to 10 minutes. However, the potential for a ‘503 - Service Unavailable’ triggering during the maintenance exists for the following services:
- Initiating a restore from backup - Initiating website creation via stencil - Opening or adding a ticket attachment
For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
Sep 25, 21:10 EDT
Resolved -
This incident has been resolved.
Sep 25, 06:23 EDT
Monitoring -
Network Operations Engineers have implemented mitigation measures against this DDoS attack. We will continue to provide updates as we have them.
Sep 23, 16:06 EDT
Identified -
We have been alerted to a DDoS attack targeting cloudhost-2937022.us-west-1.nxcli.net. Our network engineers are engaged and we will update with further details regarding mitigation as soon as we are able.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Sep 23, 15:53 EDT
Resolved -
Issued: Monday, September 26th 6:00pm UTC
After receiving 3rd party security reports which cited an increase in attacks targeting CVE-2022-24086, we reviewed all Magento 2 websites on our platform for the presence of Adobe's MDVA-43395 and MDVA-43443 patches published February, 13 2022. We located a subset of websites on our managed platform that had not been patched for this vulnerability. On Sunday September 25th between approximately 12:00am and 03:00am UTC we applied these security patches to those websites. You can find more information about the patches here: https://helpx.adobe.com/security/products/magento/apsb22-12.html
For any questions or concerns, please contact our support team via email at support@nexcess.net, client portal ticket, live chat, or call us toll-free at 866-639-2377 or +1.517.322.0434 (international).
Sep 25, 00:00 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 EDT
Scheduled -
Nexcess engineers have identified an issue with several cloudhosts that could result in an increased risk of potential performance issues or even possible data loss. To resolve this issue and ensure the stability of the cloudhosts the Nexcess engineering team will be performing emergency maintenance on Thursday, September 15th at 10:00pm ET.
While the maintenance is in progress the impacted cloudhosts are expected to experience between 10 to 20 minutes of down time.
The cloudhosts impacted by this maintenance are the following:
For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
Sep 22, 19:00 EDT
Resolved -
This incident has been resolved.
Sep 22, 22:23 EDT
Monitoring -
We have been alerted to a DDoS attack targeting cloudhost-2937022.us-west-1.nxcli.net. Our network engineers are engaged and we will update with further details regarding mitigation as soon as we are able.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Network Operations Engineers have implemented mitigation measures against this DDoS attack. We will continue to provide updates as we have them.
Sep 22, 00:19 EDT
Completed -
The scheduled maintenance has been completed.
Sep 22, 01:02 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 EDT
Scheduled -
On Wednesday, September 21, 2022, between 9:00 PM ET - 1:00 AM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance will result in slight latency experienced across the services listed below for up to 10 minutes. However, the potential for a ‘503 - Service Unavailable’ triggering during the maintenance exists for the following services:
- Initiating a restore from backup - Initiating website creation via stencil - Opening or adding a ticket attachment
For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
Sep 16, 16:36 EDT
Resolved -
This incident has been resolved.
Sep 21, 02:29 EDT
Monitoring -
Network Operations Engineers have implemented mitigation measures against this DDoS attack. We will continue to provide updates as we have them.
Sep 20, 10:04 EDT
Investigating -
We have been alerted to a DDoS attack targeting cloudhost-2937022.us-west-1.nxcli.net. Our network engineers are engaged and we will update with further details regarding mitigation as soon as we are able.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Sep 20, 09:06 EDT
Resolved -
This incident has been resolved.
Sep 19, 01:08 EDT
Investigating -
Nexcess monitoring systems have identified a service impacting issue affecting the following cloudhost in our us-midwest-1 data center. cloudhost-1985831.us-midwest-1.nxcli.net cloudhost-102878.us-midwest-1.nxcli.net cloudhost-83122.us-midwest-1.nxcli.net
Nexcess systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience as our teams work to return service.
If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).
Sep 19, 00:33 EDT