Server Status | Nexcess
Monitoring - Our network engineers have applied a fix, and the servers are now up and running. We will continue to monitor the situation to ensure stability.

We appreciate your patience. If you have further questions or concerns, please contact us via case/ticket or via Live chat.

Mar 14, 2025 - 09:25 EDT
Identified - Due to the persistent nature of the attack, we have had to reapply the null route to mitigate its impact. Our network engineers are actively working on further mitigation strategies.

We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to resolve this issue. If you have any further questions or concerns, please contact us at support@nexcess.net or via Live Chat.

Mar 14, 2025 - 07:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 2025 - 01:23 EDT
Investigating - Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-119113.us-west-1. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.

Mar 13, 2025 - 15:02 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
99.99 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 20, 2025

No incidents reported today.

Mar 19, 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 16:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-3836119.uk-south-2.nxcli.net
cloudhost-3108045.uk-south-2.nxcli.net
cloudhost-71585.uk-south-2.nxcli.net
cloudhost-11149335.uk-south-2.nxcli.net
cloudhost-10339037.uk-south-2.nxcli.net
cloudhost-2674345.uk-south-2.nxcli.net
cloudhost-69915.uk-south-2.nxcli.net

cloudhost-75284.nl-west-1.nxcli.net

Websites configured on these cloudhosts will experience a brief service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Mar 19, 08:47 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 15:44 EDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:44 EDT
Scheduled - Our engineers will be taken cloudhost-67388.au-south-1.nxcli.net, offline for emergency maintenance. The maintenance is scheduled for an hour and anticipate about 15 min of downtime.

All websites and services utilizing this cloudhost will be impacted through the duration of the maintenance. We are working to perform the maintenance as quickly as possible and will provide updates as information is made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net

Mar 19, 13:43 EDT
Mar 18, 2025
Completed - The scheduled maintenance has been completed.
Mar 18, 17:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:50 EDT
Scheduled - Our engineers will be taken cloudhost-67388.au-south-1.nxcli.net, offline for emergency maintenance. The maintenance is scheduled for an hour and anticipate about 15 min of downtime.

All websites and services utilizing this cloudhost will be impacted through the duration of the maintenance. We are working to perform the maintenance as quickly as possible and will provide updates as information is made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net

Mar 18, 15:49 EDT
Mar 17, 2025
Resolved - ff
Mar 17, 17:25 EDT
Investigating - Our teams have identified a distributed denial of service attack (DDOS) on Cloudhost-12685543-nl-west-1-nxcli-net. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.

Mar 16, 08:45 EDT
Resolved - This incident has been resolved.
Mar 17, 10:00 EDT
Investigating - Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-3835690.uk-south-2.nxcli.net. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat

Mar 15, 08:57 EDT
Mar 16, 2025
Mar 15, 2025
Mar 14, 2025

Unresolved incident: DDoS Attack on cloudhost-119113.us-west-1.

Mar 13, 2025
Mar 12, 2025
Completed - The scheduled maintenance has been completed.
Mar 12, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 EDT
Scheduled - Tonight at 10:00 PM est on March 12th, 2025 Nexcess engineers will be performang emergency hardware maintenance on the service obp1-25.nexcess.net. All websites and services utilizing this host will be impacted and unavailable through the duration of the maintenance. We will work to perform the maintenance as quickly as possible and will provide updates as information is made available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net

Mar 12, 18:16 EDT
Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.