Monitoring - Our network engineers have applied a fix, and the servers are now up and running. We will continue to monitor the situation to ensure stability.
We appreciate your patience. If you have further questions or concerns, please contact us via case/ticket or via Live chat.
Mar 14, 2025 - 09:25 EDT
Identified - Due to the persistent nature of the attack, we have had to reapply the null route to mitigate its impact. Our network engineers are actively working on further mitigation strategies.
We will provide another update as soon as more information becomes available.
We appreciate your patience as our networking teams work to resolve this issue. If you have any further questions or concerns, please contact us at support@nexcess.net or via Live Chat.
Mar 14, 2025 - 07:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 2025 - 01:23 EDT
Investigating - Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-119113.us-west-1. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Mar 13, 2025 - 15:02 EDT
Support Services
Operational
Tickets
Operational
Phones
Operational
Chats
Operational
Help Center
?
Operational
Platform Operations
Operational
Web Services
?
Operational
DNS
Operational
SSH/FTP
?
Operational
Email
?
Operational
MySQL
Operational
InterWorx Control Panel
?
Operational
Cluster / NFS
Operational
Platform Updates / Other
Operational
Managed Wordpress
Operational
Wordpress Core Updates
Operational
Wordpress Plugin Updates via Visual Compare
Operational
Nexcess Cloud
?
Operational
us-midwest-1
?
Operational
us-west-1
?
Operational
uk-south-2
?
Operational
nl-west-1
?
Operational
au-south-1
?
Operational
us-midwest-2
?
Operational
Cloud Container Services
Operational
us-midwest-1
?
Operational
us-west-1
?
Operational
uk-south-2
?
Operational
nl-west-1
?
Operational
au-south-1
?
Operational
us-midwest-2
?
Operational
Nexcess Global DNS
?
Operational
Customer Portal
?
Operational
Safe Harbor Updates
?
Operational
Data Centers & Network
Operational
90 days ago
99.99
% uptime
Today
Southfield, MI (MEL)
?
Operational
90 days ago
100.0
% uptime
Today
Dearborn, MI (OTR)
Operational
90 days ago
100.0
% uptime
Today
San Jose, CA (SJC)
?
Operational
90 days ago
100.0
% uptime
Today
Miami, FL (MIA)
Operational
90 days ago
100.0
% uptime
Today
Surrey, UK (LHR)
?
Operational
90 days ago
100.0
% uptime
Today
West Sussex, UK (LGW)
?
Operational
90 days ago
100.0
% uptime
Today
Amsterdam, NL (AMS)
?
Operational
90 days ago
100.0
% uptime
Today
Sydney, AU (SYD)
?
Operational
90 days ago
99.99
% uptime
Today
Lansing, MI (DC3)
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Websites configured on these cloudhosts will experience a brief service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Mar 19, 15:44 EDT
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:45 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:44 EDT
Scheduled -
Our engineers will be taken cloudhost-67388.au-south-1.nxcli.net, offline for emergency maintenance. The maintenance is scheduled for an hour and anticipate about 15 min of downtime.
All websites and services utilizing this cloudhost will be impacted through the duration of the maintenance. We are working to perform the maintenance as quickly as possible and will provide updates as information is made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net
Mar 19, 13:43 EDT
Completed -
The scheduled maintenance has been completed.
Mar 18, 17:20 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:50 EDT
Scheduled -
Our engineers will be taken cloudhost-67388.au-south-1.nxcli.net, offline for emergency maintenance. The maintenance is scheduled for an hour and anticipate about 15 min of downtime.
All websites and services utilizing this cloudhost will be impacted through the duration of the maintenance. We are working to perform the maintenance as quickly as possible and will provide updates as information is made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net
Mar 18, 15:49 EDT
Investigating -
Our teams have identified a distributed denial of service attack (DDOS) on Cloudhost-12685543-nl-west-1-nxcli-net. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Mar 16, 08:45 EDT
Resolved -
This incident has been resolved.
Mar 17, 10:00 EDT
Investigating -
Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-3835690.uk-south-2.nxcli.net. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat
Mar 15, 08:57 EDT
Mar 16, 2025
Mar 15, 2025
Mar 14, 2025
Unresolved incident: DDoS Attack on cloudhost-119113.us-west-1.
Completed -
The scheduled maintenance has been completed.
Mar 12, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 EDT
Scheduled -
Tonight at 10:00 PM est on March 12th, 2025 Nexcess engineers will be performang emergency hardware maintenance on the service obp1-25.nexcess.net. All websites and services utilizing this host will be impacted and unavailable through the duration of the maintenance. We will work to perform the maintenance as quickly as possible and will provide updates as information is made available.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net
Mar 12, 18:16 EDT