Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 10, 2021

No incidents reported today.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - This issue has been resolved. Visual Comparison is functioning as expected.
May 7, 12:45 EDT
Investigating - Our Development team has discovered a potential bug with the Visual Comparison tool and has temporarily disabled it on the platform. We will provide additional information as it is available as well as an update on when it has been re-enabled.

We appreciate your patience and understanding. We will update here with any additional information. If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 28, 17:06 EDT
Resolved - This issue has been resolved. Chat functionality is functioning properly at this time.
May 7, 12:37 EDT
Investigating - We are investigating an issue with our chat system that is preventing customers from being able to initiate chats. This is an intermittent issue.

We are sorry for this inconvenience and will have this resolved as soon as possible.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international)
May 6, 14:29 EDT
Resolved - Nexcess network operations engineers discovered significant packet loss from some regions and worked with our partners in Sydney to resolve the issue. Full service is restored at this time.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 or Internationally: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
May 7, 06:32 EDT
Investigating - We are currently investigating a networking issue affecting our Australia data center. Nexcess systems and network engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
May 7, 06:19 EDT
Completed - The scheduled maintenance has been completed.
May 7, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 EDT
Scheduled - Our Engineers will be performing maintenance on the cloudhost-61964.us-midwest-1.nxcli.net service. Customers may experience brief messages of read-only during the maintenance window. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 29, 17:15 EDT
May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 EDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, the management portal will be in maintenance mode for the duration of this maintenance.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 28, 17:37 EDT
Resolved - Full service is restored at this time and this incident is resolved. We appreciate your patience.

For any further questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
May 6, 11:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 10:44 EDT
Identified - Our Engineering teams have identified the source of the interruption and are working to implement a fix at this time.
May 6, 10:27 EDT
Investigating - We're currently aware of an interruption of service affecting a subset of websites located in our Southfield, Michigan DataCenter. Our Engineering teams are engaged and working to resolve the interruption in service as quickly as possible. We appreciate your patience.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
May 6, 08:46 EDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Resolved - This incident has been resolved.
May 3, 12:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 10:13 EDT
Identified - Our Operations team will be performing an emergency maintenance on the below CloudHost to address an issue. The expected downtime will be about 15-20 minutes to allow for the system to reboot.

cloudhost-433863.us-west-1.nxcli.net
cloudhost-433669.us-west-1.nxcli.net

We appreciate your patience and understanding. We will update here with any additional information. If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
May 3, 09:19 EDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Completed - The scheduled maintenance has been completed.
Apr 29, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:03 EDT
Scheduled - Nexcess data center engineers will be rebooting sip2-141.nexcess.net to correct an issue with the system. The downtime will be under 10 minutes. All precautions are in place and no data loss is expected with this maintenance.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 26, 19:08 EDT
Apr 28, 2021
Resolved - This incident has been resolved.
Apr 28, 17:03 EDT
Monitoring - A fix has been implemented and the affected Nexcess Cloud Temp/Test URLs should be resolving now. We will continue monitoring the service to ensure there are no further concerns.
Apr 28, 16:32 EDT
Identified - Our teams have identified an issue that is causing DNS errors with Testing URLs on the Nexcess Cloud environment for some of our customers. We are working to correct the issues and get the Testing URLs back online.

We will update here with any additional information. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 28, 15:59 EDT
Apr 27, 2021
Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 21:00 EDT
Scheduled - Nexcess data center technicians, in coordination with the Systems Operations team, will be swapping a failed memory module on jarvis01-kvm51.us-midwet-1.nexcess.net to provide better system stability and long term performance. Downtime for this maintenance is expected to be in the range of 15 to 30 minutes. No data loss is expected due to this maintenance.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 26, 19:21 EDT
Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:00 EDT
Scheduled - Nexcess Systems Engineers will be applying changes to the web server application stack configuration for dedicated and cluster based plans. These changes will update the logging configuration to allow for improved analytics and troubleshooting.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 26, 19:16 EDT
Apr 26, 2021