Server Status | Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021
Resolved - This issue is resolved. Let's Encrypt has confirmed that SSL renewals are now functioning as expected.
Dec 2, 16:35 EST
Investigating - We have been made aware of a Let's Encrypt outage that is affecting renewals of their SSL certificates. We will update this post as more information becomes available.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Dec 2, 16:09 EST
Dec 1, 2021
Resolved - This issue has been resolved. If you are continuing to see degraded performance or errors related to renewing or issuing an SSL please feel free to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Dec 1, 16:02 EST
Identified - Our SSL Vendor is experiencing a partial service disruption, which is affecting SSL certificate generation during renews and when issuing the SSL. We are monitoring the service and will update this post with additional information as made available.

We appreciate your patience and understanding. We will update here with any additional information. If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Dec 1, 14:15 EST
Resolved - This incident has been resolved.
Dec 1, 09:37 EST
Monitoring - Our networking team is aware of a DDoS attack targeting cloudhost-2836220-us-midwest-1. Nexcess Network Operations Engineers have implemented mitigation measures against this DDoS attack. Websites which were affected by this attack should now be loading, although latency or brief interruptions may be observed. We will continue to monitor performance.
If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email, or Phone at 1.866.639.2377 or international at +1.313.279.0722.
Nov 28, 01:45 EST
Nov 30, 2021
Completed - The scheduled maintenance has been completed.
Nov 30, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:01 EST
Scheduled - Nexcess Engineers will be performing an emergency FSCK on jarvis02-kvm161.us-midwest-1.nexcess.net. Downtime for this maintenance is expected to be in the range 30 to 60 minutes. No data loss is expected due to this maintenance.

This maintenance will affect the following cloudhosts:
cloudhost-2290737.us-midwest-1
cloudhost-2248996.us-midwest-1

If you have any questions, please do not hesitate to contact a member of our support team email at support@nexcess.enet, via live-chat or ticket through your customer portal (https://my.nexcess.net/) or by phone toll-free at 866-639-2377 or international at +1.517.322.0434.
Nov 30, 16:22 EST
Nov 29, 2021
Resolved - This issue is now resolved. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international)
Nov 29, 12:27 EST
Monitoring - Nexcess Network Operations Engineers have implemented mitigation measures to return service. We will continue to monitor performance. Websites which were affected should now be loading at this time.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Nov 29, 12:07 EST
Identified - Our Network Engineers have identified the source of the network issue affecting a subset of services in our Southfield, MI data center. The team is working to return service as quickly as possible. We will continue to monitor the issue and post updates they arrive.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email, or Phone at 1.866.639.2377 or international at +1.313.279.0722.
Nov 29, 11:40 EST
Investigating - We are currently investigating a networking issue affecting a subset of our services in our Southfield, MI Data Center. Our Network Engineers are engaged and are working to return service as quickly as possible. We apologize for the inconvenience and we appreciate your patience as our teams work to restore service.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Nov 29, 11:18 EST
Nov 28, 2021
Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021
Resolved - Nexcess Network Operations Engineers have implemented mitigation measures against this DDoS attack. Websites which were affected by this attack should now be loading at this time. We will continue to monitor performance.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email ( support@nexcess.net ) , or Phone at 1.866.639.2377 or international at +1.313.279.0722.
Nov 21, 23:02 EST
Monitoring - Nexcess Network Operations Engineers have implemented mitigation measures against this DDoS attack. Websites which were affected by this attack should now be loading at this time. We will continue to monitor performance.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, Email, or Phone at 1.866.639.2377 or international at +1.313.279.0722.
Nov 21, 16:34 EST
Identified - Our networking team is aware of a DDoS attack that may cause some packet loss and/or latency for customers. We are working to resolve the issue and will update this status with more information as it is available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Nov 21, 05:41 EST