Nexcess Status

Nexcess

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Support Services Operational

Tickets Operational

Phones Operational

Chats Operational

Help Center Operational

Cloud Container Services Operational

us-midwest-1 Operational

us-west-1 Operational

uk-south-2 Operational

nl-west-1 Operational

au-south-1 Operational

Nexcess Cloud Operational

us-midwest-1 Operational

us-west-1 Operational

uk-south-2 Operational

nl-west-1 Operational

au-south-1 Operational

Nexcess Global DNS Operational

Customer Portal Operational

Safe Harbor Updates Operational

Platform Operations Operational

Web Services Operational

DNS Operational

SSH/FTP Operational

Email Operational

MySQL Operational

InterWorx Control Panel Operational

Cluster / NFS Operational

Platform Updates / Other Operational

Data Centers & Network Operational

90 days ago

100.0 % uptime

Today

Southfield, MI (MEL) Operational

90 days ago

100.0 % uptime

Today

Dearborn, MI (OTR) Operational

90 days ago

100.0 % uptime

Today

San Jose, CA (SJC) Operational

90 days ago

100.0 % uptime

Today

Miami, FL (MIA) Operational

90 days ago

100.0 % uptime

Today

Surrey, UK (LHR) Operational

90 days ago

100.0 % uptime

Today

West Sussex, UK (LGW) Operational

90 days ago

100.0 % uptime

Today

Amsterdam, NL (AMS) Operational

90 days ago

100.0 % uptime

Today

Sydney, AU (SYD) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2021

No incidents reported today.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

Managed WordPress & WooCommerce Hosting Visual Comparison

Resolved - This issue has been resolved. Visual Comparison is functioning as expected.
May 7, 12:45 EDT

Investigating - Our Development team has discovered a potential bug with the Visual Comparison tool and has temporarily disabled it on the platform. We will provide additional information as it is available as well as an update on when it has been re-enabled.

We appreciate your patience and understanding. We will update here with any additional information. If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 28, 17:06 EDT

Chat System Issues

Resolved - This issue has been resolved. Chat functionality is functioning properly at this time.
May 7, 12:37 EDT

Investigating - We are investigating an issue with our chat system that is preventing customers from being able to initiate chats. This is an intermittent issue.

We are sorry for this inconvenience and will have this resolved as soon as possible.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international)
May 6, 14:29 EDT

Degraded Networking Performance AU Data Center

Resolved - Nexcess network operations engineers discovered significant packet loss from some regions and worked with our partners in Sydney to resolve the issue. Full service is restored at this time.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 or Internationally: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
May 7, 06:32 EDT

Investigating - We are currently investigating a networking issue affecting our Australia data center. Nexcess systems and network engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
May 7, 06:19 EDT

Maintenance on MariaDB Database Service

Completed - The scheduled maintenance has been completed.
May 7, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 EDT

Scheduled - Our Engineers will be performing maintenance on the cloudhost-61964.us-midwest-1.nxcli.net service. Customers may experience brief messages of read-only during the maintenance window. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 29, 17:15 EDT

May 6, 2021

Managed WordPress/Managed WooCommerce Hosting Platform Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 EDT

Scheduled - Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, the management portal will be in maintenance mode for the duration of this maintenance.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 28, 17:37 EDT

Southfield Michigan DataCenter Interruption in Service

Resolved - Full service is restored at this time and this incident is resolved. We appreciate your patience.

For any further questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
May 6, 11:13 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 10:44 EDT

Identified - Our Engineering teams have identified the source of the interruption and are working to implement a fix at this time.
May 6, 10:27 EDT

Investigating - We're currently aware of an interruption of service affecting a subset of websites located in our Southfield, Michigan DataCenter. Our Engineering teams are engaged and working to resolve the interruption in service as quickly as possible. We appreciate your patience.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
May 6, 08:46 EDT

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

Emergency Maintenance on Cloud Platform

Resolved - This incident has been resolved.
May 3, 12:51 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 10:13 EDT

Identified - Our Operations team will be performing an emergency maintenance on the below CloudHost to address an issue. The expected downtime will be about 15-20 minutes to allow for the system to reboot.

cloudhost-433863.us-west-1.nxcli.net
cloudhost-433669.us-west-1.nxcli.net

We appreciate your patience and understanding. We will update here with any additional information. If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
May 3, 09:19 EDT

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

Reboot sip2-141.nexcess.net | us-midwest-1 (Southfield, MI)

Completed - The scheduled maintenance has been completed.
Apr 29, 21:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:03 EDT

Scheduled - Nexcess data center engineers will be rebooting sip2-141.nexcess.net to correct an issue with the system. The downtime will be under 10 minutes. All precautions are in place and no data loss is expected with this maintenance.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 26, 19:08 EDT

Apr 28, 2021

Nexcess Cloud Testing URL DNS Errors

Resolved - This incident has been resolved.
Apr 28, 17:03 EDT

Monitoring - A fix has been implemented and the affected Nexcess Cloud Temp/Test URLs should be resolving now. We will continue monitoring the service to ensure there are no further concerns.
Apr 28, 16:32 EDT

Identified - Our teams have identified an issue that is causing DNS errors with Testing URLs on the Nexcess Cloud environment for some of our customers. We are working to correct the issues and get the Testing URLs back online.

We will update here with any additional information. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 28, 15:59 EDT

Apr 27, 2021

jarvis01-kvm51.us-midwest-1 | DIMM A2 Replacement

Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 21:00 EDT

Scheduled - Nexcess data center technicians, in coordination with the Systems Operations team, will be swapping a failed memory module on jarvis01-kvm51.us-midwet-1.nexcess.net to provide better system stability and long term performance. Downtime for this maintenance is expected to be in the range of 15 to 30 minutes. No data loss is expected due to this maintenance.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 26, 19:21 EDT

Nexcess Dedicated and Cluster Web Application Stack Maintenance

Completed - The scheduled maintenance has been completed.
Apr 27, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:00 EDT

Scheduled - Nexcess Systems Engineers will be applying changes to the web server application stack configuration for dedicated and cluster based plans. These changes will update the logging configuration to allow for improved analytics and troubleshooting.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Apr 26, 19:16 EDT

Apr 26, 2021

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