Server Status | Nexcess
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
99.98 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
99.91 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 20, 2021

No incidents reported today.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
Intermittent Connectivity Issues with our AMS Data Center
Resolved - This incident has been resolved.
Jun 18, 00:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 18:44 EDT
Identified - We've been alerted to a Network issue that's impacting connectivity to and from our Amsterdam Data Center. Affected customers may experience issues connecting to their AMS server(s) and anything that can pertain to the AMS data center. We're currently working with our vendor to resolve this issue as quickly as possible. We apologize for any inconvenience that this may cause.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Jun 17, 18:16 EDT
Jun 17, 2021
Managed WordPress/Managed WooCommerce Hosting Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 EDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, the management portal will be in maintenance mode for the duration of this maintenance.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 9, 16:18 EDT
Nginx issue impacting multiple cloudhosts
Resolved - We have not detected any issues since the update was deployed.
Jun 17, 21:44 EDT
Monitoring - We have implemented a fix to address the Nginx issue. All impacted sites should be fully functional. Our teams are continuing to monitor.
Jun 17, 18:59 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 17, 18:36 EDT
Investigating - Multiple cloudhosts encountered issues where Nginx was unresponsive. Service has been restored to most cloudhosts, efforts are underway to resolve any remaining issues.
Jun 17, 18:35 EDT
Jun 16, 2021
Memory Replacements in the AU Data Center
Completed - The scheduled maintenance has been completed.
Jun 16, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:30 EDT
Scheduled - Nexcess DC Operations technicians, along with engineers from the Systems Operations team, will be proactively replacing Memory Modules installed on a subset of services colocated at our Sydney Australia Data Center, in order to prevent unexpected outages and provide long term system stability.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
https://www.nexcess.net/contact/
Jun 15, 22:46 EDT
Jun 15, 2021
Salesforce Issues
Resolved - This incident has been resolved.
Jun 15, 01:35 EDT
Investigating - We have been informed and that our ticketing system is having some performance issues. We are currently investigating this issue and will provide more details when they are gathered.
Jun 15, 01:00 EDT
Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Salesforce Issues
Resolved - This incident has been resolved.
Jun 9, 15:21 EDT
Monitoring - Our ticketing system vendor has implemented some changes and at this time our systems appear to be back in an operational state.
Jun 9, 14:27 EDT
Investigating - We have been informed and that our ticketing system is having some performance issues. We are currently investigating this issue and will provide more details when they are gathered.
Jun 9, 13:50 EDT
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

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