Server Status | Nexcess Status

Server Status | Nexcess

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Support Services Operational

Tickets Operational

Phones Operational

Chats Operational

Help Center Operational

Cloud Container Services Operational

us-midwest-1 Operational

us-west-1 Operational

uk-south-2 Operational

nl-west-1 Operational

au-south-1 Operational

Nexcess Cloud Operational

us-midwest-1 Operational

us-west-1 Operational

uk-south-2 Operational

nl-west-1 Operational

au-south-1 Operational

Nexcess Global DNS Operational

Customer Portal Operational

Safe Harbor Updates Operational

Platform Operations Operational

Web Services Operational

DNS Operational

SSH/FTP Operational

Email Operational

MySQL Operational

InterWorx Control Panel Operational

Cluster / NFS Operational

Platform Updates / Other Operational

Data Centers & Network Operational

90 days ago

99.97 % uptime

Today

Southfield, MI (MEL) Operational

90 days ago

99.92 % uptime

Today

Dearborn, MI (OTR) Operational

90 days ago

100.0 % uptime

Today

San Jose, CA (SJC) Operational

90 days ago

100.0 % uptime

Today

Miami, FL (MIA) Operational

90 days ago

100.0 % uptime

Today

Surrey, UK (LHR) Operational

90 days ago

100.0 % uptime

Today

West Sussex, UK (LGW) Operational

90 days ago

100.0 % uptime

Today

Amsterdam, NL (AMS) Operational

90 days ago

99.9 % uptime

Today

Sydney, AU (SYD) Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Managed WordPress/Managed WooCommerce Hosting Platform Maintenance Oct 21, 21:00-23:00 EDT

Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, the management portal will be in maintenance mode for the duration of this maintenance.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Oct 15, 14:09 EDT

Past Incidents

Oct 15, 2021

No incidents reported today.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

Managed Wordpress Provisioning Degraded

Resolved - This incident has been resolved.
Oct 13, 17:16 EDT

Investigating - Our teams are currently working to resolve an issue with provisioning for the Managed Wordpress product. We will update this status post as more information becomes available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Oct 13, 14:26 EDT

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

Chat and Ticketing Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 EDT

Scheduled - Our Chat and Ticketing service will have a short period of maintenance. During this window, customers may see a interruption in support service, however customers can contact the Support team via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team via Ticket and Chat.

If you have any questions prior, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 1, 11:26 EDT

Extended Maintenance - Administrative Portal in Maintenance Mode

Completed - This maintenance is complete and the window is closed. Full service is restored and all Support services are at full capacity.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (866)-639-2377, 1 (313) 279-0722 (international).
Oct 9, 02:00 EDT

Update - While the maintenance window is still open, the customer portal (https://my.nexcess.net/) is now operational. We will provide another update once the maintenance is complete.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 9, 01:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:01 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 11:15 EDT

Scheduled - Our operations team will be performing an extended maintenance to enhance performance internal tools. The management portal at https://my.nexcess.net/ will be in maintenance mode and inaccessible for the duration of this maintenance.

Our support team will have limited availability throughout maintenance, but can be reached via telephone. Tickets can be created via email to support@nexcess.net for any urgent needs during the maintenance window.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 24, 12:04 EDT

Oct 8, 2021

Oct 7, 2021

No incidents reported.

Oct 6, 2021

Issues with Toll-free number

Resolved - Our upstream telephonic provider was experiencing technical issues that disrupted their ability to provide us service. These have since been identified and corrected by them. At this time our 800 numbers are working optimally once more.
Oct 6, 23:30 EDT

Investigating - We have identified an issue with our toll-free number and we're actively engaged on the issue.

In the meantime, please use 313-279-0722 or contact a member of our support team via live-chat or ticket (support@nexcess.net).
Oct 6, 21:23 EDT

Oct 5, 2021

No incidents reported.

Oct 4, 2021

Degraded Performance with SSL Certificates

Resolved - This issue has been resolved.
Oct 4, 12:29 EDT

Identified - We are currently seeing issues with Let’s Encrypt SSL certificate renewals. If you are currently having SSL certificate issues and would like to check if it is due to this incident, or due to other causes, the SSLShopper tool is available here: https://www.sslshopper.com. If all checkmarks are green, then this may mean that a system is out of date. In this case start by updating Windows, MacOS, etc.

If this does not resolve the issue please reach out to us via Live Chat, at support@nexcess.net or call us at 866-639-2377, 313-279-0722.
Oct 1, 13:16 EDT

cloudhost-76338.uk-south-2.nxcli.net, cloudhost-78476.uk-south-2.nxcli.net and cloudhost-821401.uk-south-2.nxcli.net Emergency Maintenance

Resolved - Maintenance has been completed, all services are back online at this time.
Oct 4, 05:33 EDT

Investigating - We are currently performing emergency maintenance on the shared servers cloudhost-76338.uk-south-2.nxcli.net, cloudhost-78476.uk-south-2.nxcli.net and cloudhost-821401.uk-south-2.nxcli.net.

We apologize for any interruption in service this may cause, however it is of the utmost importance that this matter is attended to quickly and thoroughly. We anticipate this work to be brief and all services to be fully restored upon its completion.
Oct 4, 05:17 EDT

Oct 3, 2021

cloudhost-1189763.au-south-1.nxcli.net Emergency Maintenance

Resolved - Maintenance has been completed, all services are back online at this time.
Oct 3, 17:17 EDT

Investigating - We are currently performing emergency maintenance on the shared server cloudhost-1189763.au-south-1.nxcli.net.
We apologize for any interruption in service this may cause, however it is of the utmost importance that this matter is attended to quickly and thoroughly. We anticipate this work to be brief and all services to be fully restored upon its completion.
Oct 3, 16:19 EDT

Oct 2, 2021

DDoS

Resolved - This incident has been resolved.
Oct 2, 11:49 EDT

Investigating - Our networking team is aware of a DDoS attack that may cause some packet loss and/or latency for customers. We are working to resolve the issue and will update this status with more information as it is available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Oct 1, 21:17 EDT

Oct 1, 2021

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