Server Status | Nexcess
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Emergency Maintenance | NL-WEST-1 containers Jun 9, 2023 18:00-21:00 EDT
Nexcess engineers will be performing emergency maintenance on our nl-west-1 containerhost network. This will require temporarily shutting down all containers in the us-midwest-2 network and service interruption is expected to be 15-30 minutes. For sites using Varnish containers, connections will be temporarily rerouted to avoid using Varnish.

Affected hosts:
cloudhost-*****.nl-west-1.nxcli.net using container services

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.
Posted on Jun 08, 2023 - 17:09 EDT
Ticketing System Maintenance Jun 10, 2023 01:00-02:00 EDT
There will be maintenance on our ticketing system and we will be unable to assist customers via ticket or chat while the system is down. Phone support will be available during the window.

If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal (https://my.nexcess.net/) or ticket (support@nexcess.net) prior to the window, or by calling us at 866-639-2377, 1-313-279-0722 (international) anytime. [CC-10289]
Posted on Jun 02, 2023 - 17:33 EDT
Server Relocations, us-midwest-1 Jun 10, 2023 21:00 - Jun 11, 2023 01:00 EDT
Nexcess Data Center Engineers will be performing maintenance this week that requires relocating a subset of dedicated physical servers within our us-midwest-1 data center. There is an expected service interruption of 60 minutes which will take place during the window for affected servers. Customers with affected hardware will be contacted via ticket.

We appreciate your patience as our Engineering teams work to maintain the stability of our data center. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10305]
Posted on Jun 06, 2023 - 11:54 EDT
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023
Emergency Maintenance on Cloudhost UK-South-2
Completed - The scheduled maintenance has been completed.
Jun 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:00 EDT
Scheduled - Nexcess Systems Engineers will be performing emergency hardware maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-1920930.uk-south-2.nxcli.net
cloudhost-1920929.uk-south-2.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10306]
Jun 6, 18:48 EDT
Jun 7, 2023
Emergency System Maintenance on jarvis01-kvm15.nl-west-1.nexcess.net [NL-WEST-1]
Completed - The scheduled maintenance has been completed.
Jun 7, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 17:00 EDT
Scheduled - Nexcess Systems Engineers will be performing emergency hardware maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-1945881.nl-west-1.nxcli.net
cloudhost-4628246.nl-west-1.nxcli.net
containerhost-3459657.nl-west-1.nxcli.net
cloudhost-3413539.nl-west-1.nxcli.net
superserver.elnora.be
server.affiliationsoftware.io
server.ipelweb.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10336]
Jun 7, 14:39 EDT
Cloudhost Software Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:00 EDT
Scheduled - Nexcess System Engineers will be performing software maintenance on the cloudhosts within our cloduhosting platform. No service impacts are expected. This maintenance window is being issued out of an abundance of caution.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international) [CC-10299]
Jun 2, 17:12 EDT
Jun 6, 2023
Containerhost Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 EDT
Scheduled - Nexcess System Engineers will be performing software maintenance on the containerhosts within our cloudhost infrastructure. No service impacts are expected. This maintenance window is being issued out of an abundance of caution.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international) [CC-10136]
Jun 2, 17:05 EDT
Jun 5, 2023
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Service Interruption cloudhost-162107.uk-south-2.nxcli.net
Resolved - Nexcess system Engineers have restored service. Websites resolving to cloudhost-162107.uk-south-2.nxcli.net should now be operational. Thank you for your patience as our Engineering teams resolved this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Jun 2, 11:38 EDT
Investigating - We are currently investigating a service interruption involving cloudhost-162107.uk-south-2.nxcli.net. Nexcess Systems Engineers are engaged and are working to restore service as quickly as possible.
We appreciate your patience as our Engineering teams work to resolve this issue.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Jun 2, 10:16 EDT
Jun 1, 2023
Emergency Hardware Maintenance, subset of cloudhosts uk-south-2
Completed - The scheduled maintenance has been completed.
Jun 1, 18:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 17:00 EDT
Scheduled - Nexcess Systems Engineers will be performing emergency hardware maintenance on the underlying hardware supporting the following cloudhosts:
cloudhost-2754290.uk-south-2.nxcli.net
cloudhost-2754298.uk-south-2.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10306]
Jun 1, 15:12 EDT
Backup Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 11:32 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the backup server infrastructure used by a subset of our managed service products. There are no interruptions in service expected by this maintenance for websites hosted on these products. However, restore operations for those websites may fail during the window.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10278]
May 26, 13:01 EDT
May 31, 2023
Backup Server Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 11:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the backup server infrastructure used by a subset of our managed service products. There are no interruptions in service expected by this maintenance for websites hosted on these products. However, restore operations for those websites may fail during the window.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10278]
May 26, 12:57 EDT
May 30, 2023
Email Disruption on subset of Cloud Hosts
Resolved - This issue is now resolved. Email services are functioning as expected at this time.

We appreciate your patience as our Engineering teams work to maintain the stability of the email services. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 30, 16:13 EDT
Update - Our team continues to monitor and investigate this issue. During this time there may be intermittent email availability on various cloud hosts. We will provide updates as we have them.

We appreciate your patience as our Engineering teams work to maintain the stability of the email services. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 30, 14:07 EDT
Monitoring - Nexcess Systems Engineers have identified issues with email services on a subset of cloud hosts. They have provided a work around to our support team for now, and will be applying a fleet wide fix later today.

If you currently see or have email issues on your sites, please contact support at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
May 30, 13:10 EDT
Backup Server Maintenance
Completed - The scheduled maintenance has been completed.
May 30, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 11:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the backup server infrastructure used by a subset of our managed service products. There are no interruptions in service expected by this maintenance for websites hosted on these products. However, restore operations for those websites may fail during the window.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10278]
May 26, 12:49 EDT
May 29, 2023
Degraded Network Performance cloudhost-4388273.us-midwest-2.nxcli.net
Resolved - At this time we have not seen a return of disruption of services for quite some time and are setting this to Resolved.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 29, 06:41 EDT
Update - Our dedicated teams closely monitor the network, ensuring stability and security through the successful implementation of effective measures. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 29, 01:46 EDT
Update - Thanks to the implementation of effective measures, the service remains stable and secure, with our dedicated teams closely monitoring the network.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 28, 07:46 EDT
Update - The service remains steady and secure, thanks to effective measures in place, while our dedicated teams diligently oversee the network. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 26, 21:50 EDT
Update - Service remains stable with mitigations and our teams continue to monitor the network closely. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 26, 09:20 EDT
Update - Our networking team has implemented additional mitigations to help further reduce any possible disruptions. Our teams continue to monitor the network closely to minimize interruptions to service.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 25, 23:00 EDT
Update - Service remains stable and our teams continue to monitor the network closely to minimize interruptions to service. Thank you for your continued patience.
May 25, 17:43 EDT
Monitoring - Monitoring will continue followed by periodic updates as new information is made available.
May 25, 09:30 EDT
Identified - Our teams continue to monitor performance and adjust mitigation as necessary to minimize disruption to service. Thank you for your continued patience.
May 25, 09:27 EDT
Update - Nexcess Network and Engineering teams remain engaged and are working to mitigate network issues on this cloudhost. We apologize for any inconvenience. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 24, 16:24 EDT
Investigating - We are currently investigating degraded network service affecting cloudhost-4388273.us-midwest-2.nxcli.net. Websites hosted on this cloudhost may report as down intermittently. Nexcess Systems and Network Engineers are engaged and are working to resolve the service issues as quickly as possible.

We appreciate your patience as our Engineering teams work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
May 24, 12:42 EDT
May 28, 2023
May 27, 2023

No incidents reported.

May 26, 2023
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