Nexcess Data Center Engineers will be performing maintenance this week which requires the reboot of two network switches within our us-midwest-1 data center. There is an expected service interruption of less than 1 minute which will take place during the window for affected servers.
We appreciate your patience as our Engineering teams work to maintain the stability of our data center. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10700] Posted on
Sep 20, 2023 - 15:43 EDT
Resolved -
Container services and cloud hosts have been restarted, and services are restored on cloudhost-3108045.uk-south-2.nxcli.net and cloudhost-3836119.uk-south-2.nxcli.net.
This issue is now resolved, but we will continue to monitor for additional issues.
The Nexcess support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
We appreciate your understanding and patience as we work to provide you with a better service.
Sep 12, 03:26 EDT
Monitoring -
Container services and cloud hosts have been restarted, and services are restored on cloudhost-3108045.uk-south-2.nxcli.net and cloudhost-3836119.uk-south-2.nxcli.net.
We will continue to monitor for additional issues.
The Nexcess support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
We appreciate your understanding and patience as we work to provide you with a better service.
Sep 12, 03:22 EDT
Identified -
We have identified the issues with cloudhost-3108045.uk-south-2.nxcli.net and cloudhost-3836119.uk-south-2.nxcli.net and have started the resolution process.
We will continue to provide updates as they are available.
The Nexcess support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Sep 10, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:01 EDT
Scheduled -
Our Network Engineers will be performing a software upgrade for some of our networking devices. Though we do have redundency, during this window sporadic latency might be observed as network loads transition.
If you have any questions or require assistance, our support team is readily available via the following channels:
Live Chat Email: support@nexcess.net Phone: 1-866-639-2377 (US), 1-313-279-0722 (International)
We appreciate your patience and understanding as we strive to enhance our service quality. Thank you for your unwavering support.
System Maintenance Reference: CC-10625
Aug 25, 11:34 EDT
Resolved -
This incident has been resolved.
Sep 8, 18:51 EDT
Monitoring -
Nexcess Systems Engineers have implemented a fix and there should be no further website impact from UK based connections. We are monitoring the environments and will provide further updates as they become available. Thank you for your patience as our Engineering teams worked to resolve this issue.
Sep 8, 18:49 EDT
Investigating -
We are currently investigating an interruption in service for customer websites which use Cloudflare. This issue appears limited in scope to visitors from the UK accessing a website hosted on any Nexcess platform, where that website uses Cloudflare or Nexcess Performance Shield. Nexcess Systems Engineers are engaged and are working to restore service as quickly as possible.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Sep 8, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 EDT
Scheduled -
Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts in our us-midwest-1 and us-west-1 data centers:
Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Resolved -
This incident is now resolved
Sep 7, 15:22 EDT
Update -
Nexcess Data Center Engineers have returned service to all affected servers. We are actively monitoring the environment to ensure there is no further service impact. We will provide further updates as they become available.
Sep 7, 14:09 EDT
Investigating -
We are currently affecting a service interruption to a subset of dedicated physical servers in our us-midwest-1 (Southfield, MI) data center. Nexcess Data Center Engineers have been engaged and are working to return service as quickly as possible.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: