Investigating - Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.
These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.
These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.
While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites
Monitoring - Our team has implemented the necessary steps to ensure seamless accessibility, and everything is working as expected at this time.
We will continue to monitor for stability.
Apr 01, 2026 - 06:43 EDT
Identified - Our team has identified the problem and are working on getting things back online.
We are actively working on this and will keep this space updated as we make progress.
Apr 01, 2026 - 06:24 EDT
Investigating - Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.
We are actively working on this and will keep this space updated as we make progress.
Apr 01, 2026 - 06:17 EDT
Support Services
Operational
Tickets
Operational
Phones
Operational
Chats
Operational
Help Center
Operational
Platform Operations
Degraded Performance
Web Services
Operational
DNS
Operational
SSH/FTP
Operational
Email
Operational
MySQL
Operational
InterWorx Control Panel
Operational
Cluster / NFS
Operational
Platform Updates / Other
Degraded Performance
Managed Wordpress
Operational
Wordpress Core Updates
Operational
Wordpress Plugin Updates via Visual Compare
Operational
Nexcess Cloud
Operational
us-midwest-1
Operational
us-west-1
Operational
uk-south-2
Operational
nl-west-1
Operational
au-south-1
Operational
us-midwest-2
Operational
Cloud Container Services
Operational
us-midwest-1
Operational
us-west-1
Operational
uk-south-2
Operational
nl-west-1
Operational
au-south-1
Operational
us-midwest-2
Operational
Nexcess Global DNS
Operational
Customer Portal
Operational
Safe Harbor Updates
Operational
Data Centers & Network
Operational
90 days ago
100.0
% uptime
Today
Southfield, MI (MEL)
Operational
90 days ago
100.0
% uptime
Today
Dearborn, MI (OTR)
Operational
90 days ago
100.0
% uptime
Today
San Jose, CA (SJC)
Operational
90 days ago
100.0
% uptime
Today
Miami, FL (MIA)
Operational
90 days ago
100.0
% uptime
Today
Surrey, UK (LHR)
Operational
90 days ago
100.0
% uptime
Today
West Sussex, UK (LGW)
Operational
90 days ago
100.0
% uptime
Today
Amsterdam, NL (AMS)
Operational
90 days ago
100.0
% uptime
Today
Sydney, AU (SYD)
Operational
90 days ago
100.0
% uptime
Today
Lansing, MI (DC3)
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Apr 1, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 EDT
Scheduled -
Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts in the US-Midwest-1 and US-West-1 regions to improve performance and stability.
During this maintenance window, websites hosted on the affected cloudhosts may experience a temporary service interruption of up to 30 minutes. Email notifications will be sent to affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Websites configured on these cloudhosts with services configured such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Websites configured on these cloudhosts with services configured such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Resolved -
This incident has been resolved.
Mar 22, 00:06 EDT
Update -
We are continuing to monitor for any further issues.
Mar 21, 01:50 EDT
Monitoring -
We have mitigated the impact of the issue. Our network engineers have applied a fix, and all servers are now operating normally. We will continue to monitor the situation to ensure ongoing stability.
We understand the disruption this may have caused and appreciate your patience as our teams worked to resolve the issue. For any additional questions or concerns, please contact us at support@nexcess.net or via Live Chat.
Mar 21, 01:49 EDT
Investigating -
Our teams have identified multiple Cloudhost outages in the Midwest-1 region. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.
We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Mar 21, 00:45 EDT
Resolved -
We have taken steps to prohibit execution of files exploiting the "PolyShell" unrestricted file upload vulnerability across our managed fleet.
If you have any questions or concerns. You can reach us through the following channels:
Investigating -
We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce.
At this time, our teams are actively reviewing our environment to assess any potential impact and determine whether any systems/customer sites may be affected.
We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels:
Monitoring -
Our engineering team has implemented a fix to address the issue affecting the ClamAV service. The invalid signature entry has been removed and services have been restored.
We are continuing to monitor the environment to ensure stability and will provide further updates if needed.
Mar 16, 16:18 EDT
Update -
Our engineering team has implemented a fix to address the issue affecting the ClamAV service. The invalid signature entry has been removed and services have been restored.
We are continuing to monitor the environment to ensure stability and will provide further updates if needed.
Mar 16, 16:18 EDT
Identified -
We have identified the cause of the issue affecting the ClamAV service. A recent malware signature update introduced an invalid entry in the ClamAV signature database, which can prevent the clamd service from restarting successfully.
Our team is currently applying a signature database refresh on affected servers to remove the invalid entry and restore normal operation of the ClamAV service.
We are currently applying this fix across all affected servers and will provide another update once the process is completed.
Mar 16, 14:05 EDT
Investigating -
We are currently investigating an issue affecting the ClamAV service, where clamd restarts may fail due to a problematic signature update. Our System Engineering team is actively working to identify the root cause and implement a fix.
This issue may affect Maldet scans and cause mail delivery failures if the ClamAV service is not running.
Mar 16, 13:26 EDT