Server Status | Nexcess
Service Under Maintenance
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
99.97 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Managed Wordpress Under Maintenance
90 days ago
99.19 % uptime
Today
Wordpress Core Updates Operational
90 days ago
100.0 % uptime
Today
Wordpress Plugin Updates via Visual Compare Under Maintenance
90 days ago
98.39 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 10, 2023
Network Interruptions DDoS affecting our UK-South Datacenter
Resolved - Mitigation is holding, and service continues to be stable. We now consider this issue resolved, however, we will continue monitoring the situation closely and update this post should any changes come about.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Dec 10, 00:08 EST
Monitoring - Our Network Engineers have mitigated the interruptions and service is showing stable at this time. We will monitor the situation closely and update this post should any changes come about.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Dec 9, 21:21 EST
Investigating - We are pleased to report that our Network Engineers have successfully mitigated the DDoS attack targeting our UK data center. We are actively monitoring performance to ensure ongoing stability and are not anticipating further disruptions. Our team remains vigilant and prepared to implement additional measures to maintain the security of our systems.

We appreciate your understanding and patience during this incident. Your trust in our services is paramount, and we are dedicated to upholding the highest reliability and security standards. Should you have any concerns or need further assistance, please feel free to reach out to our support team at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international). (edited)
Dec 9, 20:04 EST
Dec 9, 2023
Password Credentials for Clients with VIP Plans
Resolved - This incident has been resolved
Dec 9, 15:39 EST
Investigating - We are aware of an issue causing our clients with VIP Plans to have expired login credentials. We are currently working to field all incoming requests, however are experiencing high call and live chat volume at this time. If you are impacted and needing a reset for your login credentials for you VIP plan please open a ticket and we will address your issue as soon as possible.
Dec 9, 13:54 EST
Dec 8, 2023
Emergency Maintenance for cloudhost-74893.uk-south-2.nxcli.net
Completed - The scheduled maintenance has been completed.
Dec 8, 17:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 17:00 EST
Scheduled - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware and supporting the cloudhost cloudhost-74893.uk-south-2.nxcli.net

Websites configured on this cloudhost will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10998]
Dec 7, 15:51 EST
Emergency Hardware Maintenance, Subset of Cloudhosts, US-WEST-1
Completed - The scheduled maintenance has been completed.
Dec 8, 09:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 09:00 EST
Scheduled - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware and supporting the following cloudhosts in our us-west-1 data center:

cloudhost-1038838.us-west-1.nxcli.net
cloudhost-1038826.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).[CC-10999]
Dec 7, 15:55 EST
Dec 7, 2023
Service Interruption on cloudhost-186207.uk-south-2.nxcli.net
Resolved - This has been resolved.
Dec 7, 14:52 EST
Monitoring - The hardware has been replaced and our team is checking all services on the cloudhost and looking into any further issues.

We appreciate your patience as our Engineering teams work on this issue, and we'll provide further updates as we have them.
Dec 7, 10:50 EST
Identified - Our team has identified an issue with hardware and is replacing that at this time. We will continue to provide updates as we have them.

We appreciate your patience as our Engineering teams work on this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Dec 7, 09:10 EST
Investigating - Our Engineers are currently investigating a service interruption on cloudhost-186207.uk-south-2.nxcli.net. Sites on that cloudhost may be appearing down at this time.

Our team has engaged Data Center Operations to investigate the parent server. We will provide updates as we have them.

We appreciate your patience as our Engineering teams work on this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Dec 7, 08:17 EST
Dec 6, 2023

No incidents reported.

Dec 5, 2023
Emergency file system maintenance for cloudhost-6167188.us-midwest-2.nxcli.net
Completed - The scheduled maintenance has been completed.
Dec 5, 16:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:30 EST
Scheduled - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:

cloudhost-6167188.us-midwest-2.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international). [CC-10987]
Dec 5, 16:25 EST
Dec 4, 2023

No incidents reported.

Dec 3, 2023
Support Ticketing and Chat Maintenance - 12/2/2023 from 10PM - 1AM ET
Completed - The scheduled maintenance has been completed.
Dec 3, 01:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 14:16 EST
Scheduled - Please be advised that our Support Ticketing and Chat services will undergo extended maintenance from 10:00 PM ET on Saturday, December 2, 2023, until 1:00 AM ET on Sunday, December 3, 2023.

During this time, our internal tools will be in a read-only state; however, our Support Team will remain accessible via telephone. Additionally, any ticket updates submitted via email will be queued and addressed promptly after the maintenance concludes.

Please note that this maintenance is not expected to affect client services, aside from the temporary unavailability of our Support Team through Ticketing, Chat, and the Help Center.

For any urgent issues, you can reach us by phone at:

- Domestic (US): 1-866-639-2377
- International (AU): +1-800-765-472
- International (UK): +0-808-120-7609

We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we strive to enhance our services.
Nov 7, 14:15 EST
Dec 2, 2023
Dec 1, 2023

No incidents reported.

Nov 30, 2023
Network issues impacting email services for cloudhosts (a subset of IPs) in uk-south-2
Resolved - This issue has been resolved.
Nov 30, 12:43 EST
Monitoring - The network supporting the cloudhosts in our uk-south-2 datacenter is currently available and cloudhosts are able to connect. We will continue to monitor network connectivity.

We appreciate your patience. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Nov 30, 08:53 EST
Investigating - The network supporting the cloudhosts in our uk-south-2 datacenter is encountering intermittent issues resulting in some email services periodically becoming unavailable. Our engineers are working to identify the source of these issues and work on a resolution.

We have also reached out to the networking team in our remote datacenter to further investigate these issues.

We appreciate your patience as our teams look into this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)
Nov 30, 05:58 EST
Nov 29, 2023
Visual Comparison Updater offline for Black Friday/Cyber Monday period
Completed - The scheduled maintenance has been completed.
Nov 29, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 13:00 EST
Scheduled - In order to reduce load and prevent unexpected changes to customer sites during a period of high activity, we have temporarily disabled the Visual Comparison tool for the Black Friday/Cyber Monday period. We continue to proactively monitor for vulnerabilities related to WordPress and WooCommerce plugins, as well as other urgent update needs; if none arise requiring immediate updates, we will re-enable Visual Comparison on Tuesday, November 28th.
Nov 22, 12:59 EST
Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

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