Server Status | Nexcess
All Systems Operational
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Data Centers & Network Operational
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
99.98 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
99.93 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Managed WordPress iThemes update Aug 9, 21:00-21:30 EDT
Nexcess engineers will be performing updates to iThemes on a small subset of websites. As the sites must be temporarily placed into maintenance mode for the updates to complete, 5-15 seconds of service interruption can be expected throughout the window.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Posted on Aug 5, 16:52 EDT
Past Incidents
Aug 11, 2022
Resolved - This incident has been resolved.
Aug 11, 16:16 EDT
Investigating - Our teams are currently investigating an issue degrading the checkout process. The checkout completes but domain provisioning may fail. We will update this status post as more information becomes available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Aug 11, 09:18 EDT
Resolved - The issue has been confirmed to be fully resolved.
Aug 11, 11:12 EDT
Update - We are continuing to monitor for any further issues.
Aug 10, 10:01 EDT
Monitoring - Our networking team has submitted mitigation for this issue. Services and sites should begin working while we continue to monitor the situation.
Aug 10, 09:49 EDT
Identified - We are currently investigating a DDOS attack on cloud host cloudhost-2986456.au-south-1.nxcli.net. Currently those users may be experiencing downtime due to that.

We are working with our network team on possible mitigation procedures and will provide updates as we have them.

Aug 10, 08:20 EDT
Completed - The scheduled maintenance has been completed.
Aug 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:01 EDT
Scheduled - On August 10, 2022 at 9:00PM ET, Nexcess engineers will be performing cipher updates which requires Apache and NGINX reloads on cloudhosts. We anitipicate a brief interruption of service on sites as the reloads are performed across the environment.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Aug 5, 18:18 EDT
Aug 10, 2022
Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 16:00 EDT
Scheduled - Managed WordPress & WooCommerce Hosting Visual Comparison has been temporarily disabled for scheduled maintenance. Visual Comparison will resume on August 9th at 4pm ET.

If you have any questions, please do not hesitate to contact a member of our support team via Support Ticket, E-Mail at support@nexcess.net or by toll-free phone at 866-639-2377 or international at +1.517.322.0434.

Aug 8, 10:37 EDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Resolved - This incident has been resolved.
Aug 4, 23:23 EDT
Identified - Currently all WordPress.org services are currently offline. They are working with the hosting provider to determine the scope of the problem and how to resolve it. This issue can result in problems updating or adding plugins, or may cause errors indicating that sites are not able to reach wordpress.org.

You can follow the status of wordpress.org directly at https://status.wordpress.org/

Aug 4, 21:09 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 EDT
Scheduled - Nexcess Engineers will be performing emergency hardware maintenance on the following two Cloudhosts on Thursday, August 4, 2022 between 9:00pm - 10:00pm ET.

cloudhost-2290737.us-midwest-1.nxcli.net
cloudhost-2248996.us-midwest-1.nxcli.net

Expected downtime should not exceed 30 minutes.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Aug 4, 11:35 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 11:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 10:01 EDT
Scheduled - On Thursday, August 4, 2022, between 10:00 AM ET - 12:00 AM ET (12:00 AM - 1:00 AM AEST), our Engineers will be performing upgrades to our InterWorx control panel. During the maintenance window the Nexcess Admin Portal may experience latency for clients connecting to services within the AU-SOUTH-1 data center.

For questions, please contact the support team support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jul 29, 15:48 EDT
Completed - The scheduled maintenance has been completed.
Aug 4, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 23:00 EDT
Scheduled - Nexcess Engineers will be performing database maintenance on cloudhost-401279.us-midwest-1.nxcli.net in the US-MIDWEST-1 Data Center to upgrade MariaDB to 10.5. Expected downtime should not exceed 10 minutes.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Aug 3, 19:07 EDT
Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 23:00 EDT
Scheduled - Nexcess Engineers will be performing database maintenance on our jarvis02 clusters in the US-MIDWEST-1 Data Center to upgrade MariaDB to 10.5. Expected downtime should not exceed 10 minutes.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Jul 27, 17:51 EDT
Aug 2, 2022
Resolved - This incident has been confirmed to be fully resolved.
Aug 2, 17:16 EDT
Update - Nexcess help search is resolved https://www.nexcess.net/help/.
Aug 2, 08:34 EDT
Identified - We are aware of an issue that is interrupting search results within https://www.nexcess.net/help/. In the meantime, you can use google search results to find relevant Nexcess help articles.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).

Aug 1, 23:58 EDT
Aug 1, 2022
Completed - The scheduled maintenance has been completed.
Aug 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 21:00 EDT
Scheduled - On Monday, August 1, 2022, between 9:00 PM ET - 11:00 PM ET, our Networking team will be performing maintenance and validation testing in our Lansing, MI (DC3) data center. While we do not anticipate any service disruptions, downtime is possible during this maintenance window for services in USMIDWEST-2.

For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).

Aug 1, 20:34 EDT
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Completed - The scheduled maintenance has been completed.
Jul 29, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 EDT
Scheduled - On Monday, August 1, 2022, between 9:00 PM ET - 11:00 PM ET, our Networking team will be performing maintenance and validation testing in our Lansing, MI (DC3) data center. While we do not anticipate any service disruptions, downtime is possible during this maintenance window for services in USMIDWEST-2.

For questions, please contact the support team via support@nexcess.net, client portal ticket, live chat, or toll-free at 866-639-2377 or +1.517.322.0434 (international).

Jul 29, 15:23 EDT
Resolved - This incident has been resolved.
Jul 29, 16:43 EDT
Investigating - Our teams are currently investigating an issue causing increased load times on our customer portal. We will update this status post as more information becomes available.

If you have any questions, please do not hesitate to contact a member of our support team by email at support@nexcess.enet, via live-chat or ticket through your customer portal (https://my.nexcess.net/) or by phone, toll-free at 866-639-2377 or internationally at +1.517.322.0434.

Jul 29, 14:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 29, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 23:00 EDT
Scheduled - Nexcess Engineers will be performing database maintenance on our jarvis01 clusters in the US-MIDWEST-1 Data Center to upgrade MariaDB to 10.5. Expected downtime should not exceed 10 minutes.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Jul 27, 17:47 EDT
Jul 28, 2022