Credit Card Processing Failures
Incident Report for Server Status | Nexcess
This incident has been resolved.
Posted Jul 28, 2021 - 19:31 EDT
A fix has been implemented and we are monitoring the results.
Posted Jul 28, 2021 - 16:27 EDT
We are currently investigating an issue where orders placed with a credit card are timing out. We will update this status post as more information becomes available.

For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal ( or by sending an email to, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here:
Posted Jul 28, 2021 - 15:46 EDT