my.nexcess.net portal/login Issue

Incident Report for Server Status | Nexcess

Resolved

This incident has been resolved.

Posted Dec 18, 2024 - 12:36 EST

Monitoring

Our team has implemented a fix, and the system operates as expected. We are actively monitoring its performance.

If you have any questions or concerns, please email our support team at support@nexcess.net or contact us via live chat.

Posted Dec 18, 2024 - 10:46 EST

Update

As an update, it's also impacting the new sign-up and plan purchase. Our Data centre operations and system operations team are working on resolving it as soon as possible.

If you have any questions or concerns, please email our support team at support@nexcess.net or contact us via live chat.

Posted Dec 18, 2024 - 05:48 EST

Investigating

We are investigating an emergent issue impacting access to the client portal. Our support will also be degraded during this incident.

If you have any questions or concerns, please email our support team at support@nexcess.net or via live chat.

Posted Dec 18, 2024 - 05:25 EST

This incident affected: Customer Portal.