Support and Billing System Maintenance
Scheduled Maintenance Report for Server Status | Nexcess
The scheduled maintenance completed ahead of schedule.
Posted Jan 19, 2023 - 03:28 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 18, 2023 - 22:00 EST
Nexcess Systems Engineers will be conducting scheduled maintenance on the underlying systems that provide the Nexcess customer portal ( and internal billing systems. Customer services will not be affected by this maintenance. However, the customer portal ( will be down throughout the maintenance window.

You may subscribe to further updates for this maintenance below. We appreciate your patience as our Engineering teams work to maintain our platform. If you have any further questions or concerns, please don't hesitate to reach out to us. Customers may reach our Support during the maintenance window by emailing, or by calling 866-639-2377, 1-313-279-0722 (international). For faster service, you may include your account ID and account PIN with your Support request:

Prior to the maintenance window, you may contact us using all available channels, phone, ticket, email, and live-chat.
Posted Jan 09, 2023 - 14:10 EST
This scheduled maintenance affected: Support Services (Tickets, Chats).