Acronis Backups not being displayed in portal

Incident Report for Server Status | Nexcess

Resolved

This issue has been resolved. Proper Acronis information is being displayed in the portal.

Posted May 13, 2021 - 09:24 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2021 - 23:28 EDT

Investigating

We've been alerted to an issue that's impacting Acronis Backup information appearing correctly within the portal. We're currently working with our 3rd party vendor to resolve this issue as quickly as possible. We apologize for any inconvenience that this may cause.

Posted May 12, 2021 - 22:30 EDT

This incident affected: Customer Portal.