Nexcess Portal Access Issues

Incident Report for Server Status | Nexcess

Monitoring

Our team has implemented the necessary steps to ensure seamless accessibility, and everything is working as expected at this time.

We will continue to monitor for stability.

Posted Apr 01, 2026 - 06:43 EDT

Identified

Our team has identified the problem and are working on getting things back online.

We are actively working on this and will keep this space updated as we make progress.

Posted Apr 01, 2026 - 06:24 EDT

Investigating

Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.

We are actively working on this and will keep this space updated as we make progress.

Posted Apr 01, 2026 - 06:17 EDT

This incident affects: Customer Portal.