We are excited to announce that our transition to the new support ticketing system is now complete! The backend upgrades and enhancements will improve our Support Team's efficiency and ticket resolution times.
You may note slight visual changes with emailed ticket formatting, however, the process of communicating with the Support Team via tickets created through https://my.nexcess.net/
, chat support (now 24x7), and telephone, remains unchanged.
This has been a work in progress for many months and we appreciate your patience as we work to continously evolve and improve our ability to meet and exceed your expectations.