Nexcess network operations engineers discovered significant packet loss from some regions and worked with our partners in Sydney to resolve the issue. Full service is restored at this time.
For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 or Internationally: 1-313-279-0722. Further contact information is available here: https://www.nexcess.net/contact/
Posted May 07, 2021 - 06:32 EDT
Investigating
We are currently investigating a networking issue affecting our Australia data center. Nexcess systems and network engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.
For any questions or concerns, please reach out to our Support team by opening a ticket in your customer Portal (https://portal.nexcess.net/login) or by sending an email to support@nexcess.net, or by calling us at 866-639-2377 International: 1-313-279-0722. Further contact information is available here: https://www.nexcess.net/contact/
Posted May 07, 2021 - 06:19 EDT
This incident affected: Data Centers & Network (Sydney, AU (SYD)).