Duplicate ticket creation.

Incident Report for Server Status | Nexcess

Resolved

This incident has been resolved.

Posted Oct 28, 2022 - 18:30 EDT

Monitoring

Our team has implemented a fix to resolve the issue of duplicate creation. We will continue to monitor this to ensure that the fix has been effective in resolving the issue.

Posted Oct 27, 2022 - 20:36 EDT

Investigating

Our team is currently investigating an issue that is intermittently causing multiple instances of newly created tickets to be created. We will update this status post as soon as more information becomes available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Posted Oct 27, 2022 - 18:12 EDT

This incident affected: Support Services (Tickets).