This incident is now resolved. If you're still experiencing any trouble with your website, please do not hesitate to contact a member of our support team by email at support@nexcess.enet, via live-chat or ticket through your customer portal (https://my.nexcess.net/) or by phone, toll-free at 866-639-2377 or international at +1.517.322.0434.
Posted Jan 31, 2022 - 17:29 EST
Update
Nexcess System Engineers have pushed a fix on affected cloudhosts and websites experiencing the interruption should be loading again now. We are monitoring the results and will provide any further updates as they become available. We apologize for any inconvenience, but we appreciate your patience while our teams worked to resolve the service interruption.
If you have any questions, or if you're still experiencing any trouble with your website, please do not hesitate to contact a member of our support team by email at support@nexcess.enet, via live-chat or ticket through your customer portal (https://my.nexcess.net/) or by phone, toll-free at 866-639-2377 or international at +1.517.322.0434.
Posted Jan 31, 2022 - 17:08 EST
Identified
Nexcess System Engineers have identified the cause of the interruption and are pushing a fix that will return service. Affected websites will begin to see service restoration. We'll continue to provide updates as they become available.
Posted Jan 31, 2022 - 16:46 EST
Investigating
We're currently investigating an interruption in service affecting websites on our cloudhost services. Nexcess System Engineers are engaged and are working to restore service as quickly as possible. We appreciate your patience and we will update this status page as more information is available.
If you have any questions, please do not hesitate to contact a member of our support team by email at support@nexcess.enet, via live-chat or ticket through your customer portal (https://my.nexcess.net/) or by phone, toll-free at 866-639-2377 or international at +1.517.322.0434.