This incident is now resolved. If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).
Posted Jan 24, 2023 - 16:46 EST
Monitoring
Nexcess System Engineers have indentified the issue, restored service, and are actively monitoring progress. An additional brief interruption of service not lasting more than one minute may be experienced as services are restarted.
If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).
Posted Jan 24, 2023 - 11:38 EST
Investigating
Nexcess System Engineers are aware of a service impacting issue affecting cloudhost-2840114.us-west-1.nxcli.net. Engineers are working to restore service as quickly as possible. We appreciate your patience as our teams work to return service. You may subscribe to further updates regarding this incident using the link above.
If you have any further questions or concerns, please contact our support team by emailing support@nexcess.net, opening a ticket or chat in your customer portal (https://my.nexcess.net) , or by calling toll-free at 866-639-2377 or +1.517.322.0434 (international).
Posted Jan 24, 2023 - 11:21 EST
This incident affected: Nexcess Cloud (us-west-1).