This maintenance is complete and the window is closed. Full service is restored and all Support services are at full capacity.
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (866)-639-2377, 1 (313) 279-0722 (international).
Posted Oct 09, 2021 - 02:00 EDT
Update
While the maintenance window is still open, the customer portal (https://my.nexcess.net/) is now operational. We will provide another update once the maintenance is complete.
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted Oct 09, 2021 - 01:05 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 08, 2021 - 21:01 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Oct 01, 2021 - 11:15 EDT
Scheduled
Our operations team will be performing an extended maintenance to enhance performance internal tools. The management portal at https://my.nexcess.net/ will be in maintenance mode and inaccessible for the duration of this maintenance.
Our support team will have limited availability throughout maintenance, but can be reached via telephone. Tickets can be created via email to support@nexcess.net for any urgent needs during the maintenance window.
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted Sep 24, 2021 - 12:04 EDT
This scheduled maintenance affected: Support Services (Tickets, Chats) and Customer Portal.