Services in our us-midwest-2 datacenter have remained stable and we are now returning these systems to automated monitoring systems. This incident is resolved.
If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Posted Jun 14, 2022 - 17:28 EDT
Update
Our Systems and Network Engineering teams have monitored services and network traffic in our us-midwest-2 data center for several hours. The system services have remained stable. Engineering teams are still actively monitoring network and services. We will update this status again as more information becomes available.
If you have any questions or concerns about your services, please feel free to reach out to us by opening a ticket in your customer portal (https://my.nexcess.net/) or by emailing support@nexcess.net, or by calling us at 866-639-2377, 313-279-0722 (international).
Posted Jun 14, 2022 - 10:47 EDT
Update
The system services in our us-midwest-2 datacenter continue to remain stable. Our Systems and Network Engineering teams will continue to monitor those services. We will update this status again as more information becomes available.
If you have any questions or concerns about your services, please feel free to reach out to us by opening a ticket in your customer portal (https://my.nexcess.net/) or by emailing support@nexcess.net, or by calling us at 866-639-2377, 313-279-0722 (international).
Posted Jun 14, 2022 - 00:17 EDT
Monitoring
System services in our us-midwest-2 datacenter are currently stable. Nexcess Systems and Networking Engineering teams are currently monitoring services. We'll provide further updates as soon as they become available.
Posted Jun 13, 2022 - 19:28 EDT
Update
Nexcess Systems and Networking Engineers continue to investigate intermittent network connectivity issues affecting a subset of cloudhost services in our us-midwest-2 datacenter. Engineering teams are engaged and monitoring network traffic, and are working to restore full service as quickly as possible. We appreciate your patience as our teams continue to investigate this issue, and we will provide further updates as soon as they are available.
If you have any questions or concerns about your services, please feel free to reach out to us by opening a ticket in your customer portal (https://my.nexcess.net/) or by emailing support@nexcess.net, or by calling us at 866-639-2377, 313-279-0722 (international).
Posted Jun 13, 2022 - 17:36 EDT
Update
Nexcess Systems and Networking Engineers continue to investigate an interruption in service affecting a subset of cloudhost services us-midwest-2 data centers. The service impact did not involve us-midwest-1 cloudhosts as originally reported. We'll provide further updates as soon as they become available.
Posted Jun 13, 2022 - 13:35 EDT
Investigating
Nexcess Systems and Networking Engineers are presently investigating an interruption in service affecting a subset of cloudhost services in our us-midwest-1 and us-midwest-2 data centers. We'll provide further updates as soon as they become available.
If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Posted Jun 13, 2022 - 12:20 EDT
This incident affected: Nexcess Cloud (us-midwest-1, us-midwest-2).