Server Status | Nexcess
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
99.99 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Server Relocations, US-Midwest-1 Jan 22, 2025 22:00 - Jan 23, 2025 06:00 EST
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12094]
Posted on Jan 14, 2025 - 14:06 EST
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025
DDOS Attack on cloudhost-1913335.nl-west-1.nxcli.net
Resolved - This incident has been resolved.

If you have any questions or need assistance, please contact our support team via live chat or support ticket.
Jan 16, 15:00 EST
Monitoring - Network Operations Engineers have implemented mitigation measures against this DDoS attack. We will continue to provide updates as we have them.
Jan 16, 05:42 EST
Investigating - We have been alerted to a DDoS attack targeting cloudhost-1913335.nl-west-1.nxcli.net. Our network engineers are engaged and we will update you with further details regarding mitigation as soon as we can. If you have any further questions or concerns, please feel free to reach out to us via chat or case.
Jan 16, 04:56 EST
Jan 15, 2025
Container Service is affected.
Resolved - This incident has been resolved.

If you have any questions or need assistance, please feel free to contact our support team via live chat or support ticket.
Jan 15, 08:52 EST
Monitoring - A fix has been implemented, and our team is monitoring the results to ensure the issue is fully resolved.

We will provide further updates as needed. Thank you for your patience and understanding. If you require assistance, please contact our support team via live chat or support ticket.
Jan 15, 07:04 EST
Investigating - Our team is aware of the issue and is actively investigating the root cause to implement a resolution as quickly as possible.
We appreciate your patience and understanding as we work to resolve this matter. Updates will be provided as they become available.

If you have any questions or need assistance, please feel free to reach out to our support team via live chat or support ticket.
Jan 15, 04:44 EST
Server Relocations, US-Midwest-1
Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 EST
Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12085]
Jan 7, 13:22 EST
Jan 14, 2025
Scheduled Maintenance, Subset of Cloudhosts, US-Midwest-1, US-Midwest-2, US-West-1
Completed - The scheduled maintenance has been completed.
Jan 14, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:30 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-71848.us-midwest-1.nxcli.net

cloudhost-3658802.us-midwest-2.nxcli.net
cloudhost-3681604.us-midwest-2.nxcli.net
cloudhost-3733189.us-midwest-2.nxcli.net
cloudhost-4323574.us-midwest-2.nxcli.net
cloudhost-6758301.us-midwest-2.nxcli.net
cloudhost-9410194.us-midwest-2.nxcli.net
cloudhost-11156914.us-midwest-2.nxcli.net
cloudhost-12804287.us-midwest-2.nxcli.net

cloudhost-97080.us-west-1.nxcli.net
cloudhost-109205.us-west-1.nxcli.net
cloudhost-795158.us-west-1.nxcli.net
cloudhost-795177.us-west-1.nxcli.net
cloudhost-3434296.us-west-1.nxcli.net
cloudhost-9866306.us-west-1.nxcli.net
cloudhost-13315587.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12100]
Jan 13, 10:08 EST
Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025
DDOS on Network causing 503 errors
Resolved - This incident has been resolved.
Jan 11, 21:03 EST
Investigating - Our networking team is aware of a DDoS that may cause 503 error, packet loss and/or latency for our customers. We are currently working to resolve the issue.

We apologize for the inconvenience. This post will be updated as soon as more information is available.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)
Jan 11, 10:41 EST
Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
Network Service Interruption, AU-South-1
Resolved - This incident has been resolved.
Jan 8, 16:26 EST
Monitoring - Nexcess system engineers have identified the root cause and full service should be restored at this time. Our teams are actively monitoring the environment for any further issues.

If you are still experiencing any interruption in service, our support team is on standby and you can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
Jan 8, 09:52 EST
Investigating - We are currently investigating a network service interruption in the au-south-1 data center. Nexcess Systems and Network Engineers have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.

Our support team is on standby and you can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
Jan 8, 09:44 EST
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

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