All Systems Operational

Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center Operational
Platform Operations Operational
Web Services Operational
DNS Operational
SSH/FTP Operational
Email Operational
MySQL Operational
InterWorx Control Panel Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Cloud Container Services Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Nexcess Global DNS Operational
Customer Portal Operational
Safe Harbor Updates Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 Apr 29, 2026 04:30-05:30 EDT

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting a subset of cloudhosts in the US-Midwest-1 region to improve performance and stability.

Websites hosted on the cloudhosts may experience a temporary service interruption of up to 20 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our teams will keep the service interruption as brief as possible, and the support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://sites-portal.nexcess.com
Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13410]
Posted on Apr 24, 2026 - 12:53 EDT
Apr 25, 2026

No incidents reported today.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Minor Outage on Subset of Cloudhosts on UK-South-2 Data Center
Resolved - This incident has been resolved.
Apr 15, 19:51 EDT
Identified - Following a scheduled maintenance on our UK-South infrastructure a hardware issue was identified and is impacting a subset of the maintained hosts. We have engaged with engineers onsite and are working to correct the issue. If you have any questions please reach out to our support team.

Live Chat via the Customer Portal: https://sites-portal.nexcess.com

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13363]
Apr 15, 18:58 EDT
Scheduled Maintenance - Subset of Cloudhosts on UK-South-2 Data Center
Completed - The scheduled maintenance has been completed.
Apr 15, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts in the UK-south-2 region to improve performance and stability.

Websites hosted on the cloudhosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our teams will keep the service interruption as brief as possible and support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://sites-portal.nexcess.com

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13363]
Apr 10, 16:15 EDT
Security Hardening - Magento “PolyShell” File Upload Vulnerability Enhancements
Resolved - Our engineering teams have completed the planned security enhancements and hardening efforts related to the Magento "PolyShell" unrestricted file upload vulnerability across our managed environment.

With these measures now fully implemented, we consider this incident resolved.

As security is a shared responsibility, we recommend that customers review their Magento installations, ensure all updates and patches are applied, and take additional steps to further secure their applications.

If you have any questions or require assistance, please reach out via chat or support case.
Apr 15, 08:13 EDT
Update - We are continuing to investigate this issue.
Apr 15, 08:13 EDT
Update - Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment.

The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation.

While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure.

If you have any questions or need assistance, please reach out to us through chat or via case.

We will provide further updates if any additional actions are required.
Apr 9, 09:29 EDT
Investigating - Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.

These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.

These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.

While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites

If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We will continue to share updates as these enhancements are completed.
Apr 1, 14:37 EDT
Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-West-1
Completed - The scheduled maintenance has been completed.
Apr 15, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 04:30 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts in the US-Midwest-1 and US-West-1 region to improve performance and stability.

Websites hosted on the cloudhosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our teams will keep the service interruption as brief as possible and the support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://sites-portal.nexcess.com
Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13363]
Apr 10, 14:25 EDT
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026
Service Disruption Due to Network Switch Failure
Resolved - We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.
Apr 11, 17:44 EDT
Monitoring - The issue was caused by a failed network switch, which has now been replaced. Affected services are coming back online, and we are currently monitoring to ensure stability.

We appreciate your patience as our team worked to resolve this issue.

If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal.
Apr 11, 16:49 EDT
Identified - We are currently experiencing a service disruption affecting some servers due to a failed network switch. Our engineering team is actively working to resolve the issue as quickly as possible.

We appreciate your patience as our engineers work to restore full service. If you have any further questions or concerns, please contact us at support@liquidweb.com or via Live Chat.
Apr 11, 16:29 EDT
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