Security Hardening - Magento “PolyShell” File Upload Vulnerability Enhancements
Investigating - Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.

These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.

These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.

While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites

If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We will continue to share updates as these enhancements are completed.
Apr 01, 2026 - 14:37 EDT
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center Operational
Platform Operations Degraded Performance
Web Services Operational
DNS Operational
SSH/FTP Operational
Email Operational
MySQL Operational
InterWorx Control Panel Operational
Cluster / NFS Operational
Platform Updates / Other Degraded Performance
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Cloud Container Services Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Nexcess Global DNS Operational
Customer Portal Operational
Safe Harbor Updates Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2026

No incidents reported today.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Nexcess Portal Access Issues
Resolved - The Nexcess Client Portal Access issue has been resolved. Services are now fully operational, and no further impact has been observed.
Apr 1, 22:02 EDT
Monitoring - Our team has implemented the necessary steps to ensure seamless accessibility, and everything is working as expected at this time.

We will continue to monitor for stability.
Apr 1, 06:43 EDT
Identified - Our team has identified the problem and are working on getting things back online.

We are actively working on this and will keep this space updated as we make progress.
Apr 1, 06:24 EDT
Investigating - Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.

We are actively working on this and will keep this space updated as we make progress.
Apr 1, 06:17 EDT
Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-West-1
Completed - The scheduled maintenance has been completed.
Apr 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts in the US-Midwest-1 and US-West-1 regions to improve performance and stability.

During this maintenance window, websites hosted on the affected cloudhosts may experience a temporary service interruption of up to 30 minutes. Email notifications will be sent to affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13316]
Mar 27, 13:01 EDT
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Scheduled Maintenance - Subset of Cloudhosts on UK-South-2
Completed - The scheduled maintenance has been completed.
Mar 25, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:30 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts.

UK-South-2
cloudhost-4212893.uk-south-2.nxcli.net
cloudhost-4212892.uk-south-2.nxcli.net


Websites configured on these cloudhosts with services configured such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13291]
Mar 21, 01:48 EDT
Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-West-1
Completed - The scheduled maintenance has been completed.
Mar 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts.

US-Midwest- 1
cloudhost-2841145.us-midwest-1.nxcli.net
cloudhost-2840627.us-midwest-1.nxcli.net
cgpc046-admin1.us-midwest-1.nxcli.net
cgpc045-node10.us-midwest-1.nxcli.net
cloudhost-6145201.us-midwest-1.nxcli.net
cgpc055-node2.us-midwest-1.nxcli.net
cgpc050-lb1.us-midwest-1.nxcli.net
cgpc012-node2.us-midwest-1.nxcli.net
cloudhost-8527639.us-midwest-1.nxcli.net


US-West-1
cloudhost-5007599.us-west-1.nxcli.net
cloudhost-5007469.us-west-1.nxcli.net
cloudhost-1319858.us-west-1.nxcli.net
cloudhost-1316201.us-west-1.nxcli.net
cloudhost-3681731.us-west-1.nxcli.net
cloudhost-2690149.us-west-1.nxcli.net


Websites configured on these cloudhosts with services configured such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13291]
Mar 21, 00:31 EDT
Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
Multiple cloud hosts in the US-Midwest-1 region are currently experiencing an outage.
Resolved - This incident has been resolved.
Mar 22, 00:06 EDT
Update - We are continuing to monitor for any further issues.
Mar 21, 01:50 EDT
Monitoring - We have mitigated the impact of the issue. Our network engineers have applied a fix, and all servers are now operating normally. We will continue to monitor the situation to ensure ongoing stability.

We understand the disruption this may have caused and appreciate your patience as our teams worked to resolve the issue. For any additional questions or concerns, please contact us at support@nexcess.net or via Live Chat.
Mar 21, 01:49 EDT
Investigating - Our teams have identified multiple Cloudhost outages in the Midwest-1 region. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Mar 21, 00:45 EDT
Mar 21, 2026
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