Monitoring - Our Engineering Team has applied the necessary patches and is actively monitoring to ensure continued stability.
Oct 07, 2025 - 20:34 EDT
Investigating - We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.
Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.
Please reach out to Support via chat or ticket if you have questions or concerns.
Completed -
The maintenance has been completed successfully. Our team has ensured that cloudhost-831129.us-midwest-1.nxcli.net is back to functional.
Thank you for your understanding and patience.
Oct 4, 02:56 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:30 EDT
Scheduled -
Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:
cloudhost-831129.us-midwest-1.nxcli.net
Websites configured on this cloudhost will experience a service interruption during the maintenance window. The service interruption is expected to be fewer than 60 minutes. The reversion plan calls for restoring the cloudhost from backups, which will extend the window and the expected service interruption. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Resolved -
This incident has been resolved.
Oct 3, 21:37 EDT
Monitoring -
Our team has resolved the issue and we are monitoring to ensure continued stability. The service has remained stable since it recovered about an hour ago.
Oct 3, 06:22 EDT
Identified -
Our Data Centre Operations team has identified the issue and is working towards a resolution. We will continue to keep this page updated as soon as more information becomes available.
Oct 3, 04:22 EDT
Investigating -
We are currently investigating an issue affecting the following Cloudhosts. Our team is actively working to identify the cause and will provide further updates as soon as more information becomes available.
Resolved -
This incident has been resolved.
Oct 3, 05:29 EDT
Monitoring -
Our Engineering Team has implemented the fix, and we have confirmed that the Interworx portal is working fine.
We are actively monitoring to ensure stability.
We appreciate your patience during this time! If you have any questions or concerns. Please get in touch with us via live chat or case.
Oct 3, 01:24 EDT
Investigating -
There is currently an issue with Interworx's Licensing on a subset of clusters of dedicated servers.
You may experience issues with accessing the Interworx portal, and our team is working on it. We will update this status when more information is available on the situation.