Server Status | Nexcess
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 2025 - 23:00 EDT
Scheduled - In order to maintain the most secure and stable network that we can for our clients, we will be performing a software update on our edge devices in US datacenters. This update will both secure the devices and open us up to more options for network configuration. The changes should be transparent to our users, but there is a chance of a momentary delay in service.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Thank you for your continued support.

Jun 24, 2025 23:00 - Jun 25, 2025 03:00 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance Cloud Hosts reboot Jun 25, 2025 04:00-05:00 EDT

Nexcess Systems Engineers will be carrying out scheduled reboots for the following cloud hosts:

cloudhost-14361949.us-midwest-1.nxcli.net
cloudhost-5505192.us-midwest-1.nxcli.net
cloudhost-4262704.us-midwest-1.nxcli.net
cloudhost-2290736.us-midwest-1.nxcli.net
cloudhost-2248342.us-midwest-1.nxcli.net
cloudhost-2713363.us-midwest-1.nxcli.net
cloudhost-75971.us-midwest-1.nxcli.net
cloudhost-75831.us-midwest-1.nxcli.net

The maintenance window is scheduled for 1 hour with expected downtime for the cloud hosts to be between 30-40 minutes.

System Maintenance Reference: [CC-12588]

During the reboot, sites hosted on these cloud hosts will not be available until all services have been restored after the reboot.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Thank you for your continued support.

Posted on Jun 20, 2025 - 12:24 EDT
Jun 25, 2025

No incidents reported today.

Jun 24, 2025

Unresolved incident: Scheduled Network Maintenance.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
Completed - The scheduled maintenance has been completed.
Jun 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 14:57 EDT
Scheduled - Nexcess Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of servers in our US-Midwest-1 Data Center in Southfield, Michigan. The two hour maintenance window will begin Saturday, June 21st at 10:00PM EDT. There are 30 minutes of expected network service interruption during the window.

Engineers will be engaged throughout the entire maintenance. Our teams will try to keep the service interruption as brief as possible.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-12481]

Jun 16, 16:33 EDT
Jun 21, 2025
Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Resolved - This incident has been resolved.
Jun 13, 16:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 02:51 EDT
Identified - Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.

Jun 12, 19:01 EDT
Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 22:08 EDT
Monitoring - Cloudflare services are recovering, and in turn we are seeing our services return to normal as well. We will continue to monitor the situation.
Jun 12, 16:36 EDT
Investigating - Cloudflare, Google Cloud, and subsequently other major internet services are experiencing outages at the moment. During this time our portal login and purchasing capabilities may be degraded. We are investigating the issue and will provide updates as best we can.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.

Jun 12, 14:57 EDT
Jun 11, 2025

No incidents reported.