Server Status | Nexcess
WordPress: W3 Total Cache Vulnerability CVE-2026-27384
Monitoring - Update
Our team has now applied patches to all instances of the W3 Total Cache plugin across our managed systems where the update was possible based on the current WordPress and PHP version requirements.
In some environments, the patch could not be applied as the underlying WordPress or PHP versions do not meet the minimum compatibility requirements for the updated plugin, or due to other configuration limitations. These instances will require updates at the application or environment level before the plugin can be upgraded.
For cases where the patch could not be applied for the reasons mentioned above, we will be reaching out to the affected clients directly with additional details and recommended next steps.

Recommended Action
Clients with sites running W3 Total Cache version 2.9.1 or earlier are strongly advised to update to the patched version 2.9.2 as soon as possible.
Where the plugin update is not currently possible due to WordPress or PHP version constraints, we recommend upgrading WordPress and/or PHP first, and then completing the update to W3 Total Cache version 2.9.2 or later at the earliest opportunity.

If you require assistance with upgrading your environment or applying the update, please contact our support team, who will be happy to assist.
We will continue to monitor this matter and will provide further updates here should any additional actions be required.
Mar 09, 2026 - 05:17 EDT
Identified - Our team is currently applying patches to instances of outdated W3 Total Cache plugins identified across our managed systems where the update is viable based on the WordPress and PHP version requirements.

Recommended Action

We strongly encourage all clients to update any sites running W3 Total Cache version 2.9.1 or earlier to the patched version 2.9.2 immediately.

For environments where the current WordPress or PHP version does not meet the plugin's update requirements, we strongly recommend upgrading WordPress and/or PHP first from your end, and then updating the W3 Total Cache plugin to version 2.9.2 or later at the earliest opportunity.

We will continue to update this space as we make further progress. If you have any questions or require assistance with the update, please do not hesitate to contact our Support Team.
Mar 09, 2026 - 01:37 EDT
Investigating - We have been made aware of a critical vulnerability, CVE-2026-27384, affecting versions equal to or less than 2.9.1, of the WordPress W3 Total Cache plugin.

Recommended Action
We strongly encourage all clients to update any sites running versions 2.9.1 or older to the patched version 2.9.2 immediately.

Current Status
Exploit Availability: There are currently no known public Proof of Concept (PoC) exploits for this vulnerability.

Our team is assessing the impact on our managed sites and evaluating the deployment of necessary patches across our managed systems.

We will provide further updates as they become available. If you have any questions or require assistance with the update, please reach out to our support team.
Mar 06, 2026 - 13:23 EST
Uptime over the past 90 days. View historical uptime.
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us-midwest-1 Operational
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uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Cloud Container Services Operational
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us-midwest-2 Operational
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Today
Southfield, MI (MEL) Operational
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Dearborn, MI (OTR) Operational
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San Jose, CA (SJC) Operational
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Miami, FL (MIA) Operational
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Surrey, UK (LHR) Operational
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West Sussex, UK (LGW) Operational
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Amsterdam, NL (AMS) Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance on Containerhosts in US-Midwest-1 region Mar 9, 2026 21:30-23:30 EDT

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the us-midwest-1 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Internal System Maintenance Reference: CC-13233

Thank you.
Posted on Mar 06, 2026 - 16:06 EST

Scheduled Maintenance - Subset of Cloudhosts and Containerhosts on US-West-1 Mar 11, 2026 03:30-05:30 EDT

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts and containerhosts in the US-West-1 region to improve performance and stability.

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13259]
Posted on Mar 06, 2026 - 14:22 EST

Scheduled Maintenance - Subset of Cloudhosts on UK-South-2 Data Center Mar 11, 2026 15:30-17:30 EDT

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts in the UK-south-2 region to improve performance and stability.

Websites hosted on these cloudhosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13259]
Posted on Mar 06, 2026 - 15:26 EST
Mar 9, 2026

Unresolved incident: WordPress: W3 Total Cache Vulnerability CVE-2026-27384.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Mar 5, 2026

No incidents reported.

Mar 4, 2026
Scheduled Maintenance - Subset of Cloudhosts and Containers on US-Midwest-1 & US-West-1
Completed - The scheduled maintenance has been completed.
Mar 4, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 03:30 EST
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts and containers.

US-Midwest- 1
cloudhost-73261.us-midwest-1.nxcli.net
cloudhost-5813643.us-midwest-1.nxcli.net
cloudhost-3003758.us-midwest-1.nxcli.net
cloudhost-67228.us-midwest-1.nxcli.net
cloudhost-1457502.us-midwest-1.nxcli.net
cloudhost-1457425.us-midwest-1.nxcli.net
cloudhost-14845477.us-midwest-1.nxcli.net
cloudhost-14553199.us-midwest-1.nxcli.net
cloudhost-2170193.us-midwest-1.nxcli.net


US-West-1
cloudhost-3400772.us-west-1.nxcli.net
cloudhost-3400771.us-west-1.nxcli.net
cloudhost-4079957.us-west-1.nxcli.net
cloudhost-3769098.us-west-1.nxcli.net
cloudhost-3768769.us-west-1.nxcli.net

Containerhosts:
containerhost-6454062.us-midwest-1.nxcli.net
containerhost-5716991.us-midwest-1.nxcli.net
containerhost-5334309.us-midwest-1.nxcli.net
containerhost-2226176.us-west-1.nxcli.net
containerhost-2200470.us-west-1.nxcli.net
containerhost-2199316.us-west-1.nxcli.net

Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13242]
Feb 27, 16:56 EST
Mar 3, 2026
Scheduled Maintenance on Containerhosts in US-Midwest-2 region
Completed - The scheduled maintenance for containerhosts in the us-midwest-2 region has been completed ahead of the originally planned window.

All services are confirmed operational. If have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

Thank you.
Mar 3, 11:39 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the us-midwest-2 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Internal System Maintenance Reference: CC-13234

Thank you.
Feb 24, 08:40 EST
Subset of Elasticsearch containers down in us-midwest-2
Resolved - We've now observed sustained stability, and the issue is considered resolved. Thank you very much for your patience while we worked through this.

If you have any further questions or concerns, please don’t hesitate to get in touch with support.
Mar 3, 07:50 EST
Monitoring - Our team has now implemented a fix, and services should be operating as expected at this time.

We will continue to monitor the situation closely to ensure ongoing stability.
Mar 3, 03:40 EST
Identified - We have identified the root cause of the issue and are currently implementing a fix.

We will provide further updates here as progress is made. In the meantime, if you have any questions or believe your Elasticsearch containers may not be operating as expected, please do not hesitate to contact Support.
Mar 3, 02:59 EST
Investigating - We are currently observing degraded performance, primarily due to a network error affecting a subset of Elasticsearch containers within the us-midwest-2 region. Our team is actively investigating and working to resolve the issue as swiftly as possible.

We will provide further updates here as progress is made. In the meantime, if you have any questions or believe your Elasticsearch containers may not be operating as expected, please do not hesitate to contact Support.
Mar 3, 02:44 EST
Mar 2, 2026
Scheduled Maintenance on Containerhosts in US-Midwest-1 region
Completed - The maintenance was not completed during the originally scheduled window and has been rescheduled. We will share further updates on the new maintenance page as they become available.

We appreciate your understanding. Please refer to the new maintenance page for further updates.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.
Mar 2, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 21:30 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the us-midwest-1 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Internal System Maintenance Reference: CC-13233

Thank you.
Feb 23, 15:20 EST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Scheduled Maintenance on Containerhosts in US-West-1 region
Completed - The scheduled maintenance has been completed.
Feb 27, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 00:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the us-west-1 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Internal System Maintenance Reference: CC-13232

Thank you.
Feb 23, 13:38 EST
Feb 26, 2026

No incidents reported.

Feb 25, 2026
Scheduled Maintenance on Containerhosts in UK-South-2 & NL-West-1 regions
Completed - The scheduled maintenance has been completed.
Feb 25, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 19:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the uk-south-2 & nl-west-1 regions.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We appreciate your patience and understanding as we complete this maintenance.

Thank you.
Feb 23, 11:44 EST
Network/Server Issues - US-Midwest-2 Region
Resolved - This incident has been resolved.
Feb 25, 19:51 EST
Monitoring - The issue affecting multiple cloud hosts in the US-Midwest-2 region has been resolved. All affected services have been restored to normal operation.

Our engineering team will continue to monitor the environment to ensure stability.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 25, 18:07 EST
Update - We are continuing to investigate this issue.
Feb 25, 17:52 EST
Investigating - We are currently investigating an issue affecting multiple cloud hosts in our US-Midwest-2 region.

Our engineering team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 25, 17:47 EST
Feb 24, 2026
Acronis Portal Degraded Performance.
Resolved - This incident has been resolved.
Feb 24, 20:46 EST
Monitoring - The Acronis Cloud team has applied corrective measures, and services have been restored. We are actively monitoring the platform to confirm sustained stability and performance.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 24, 11:03 EST
Identified - We are observing a recurrence of the issue affecting Acronis Cyber Protect Cloud in the USA (US5) data center; the Acronis Cloud team is actively investigating, and some customers may continue to experience intermittent access issues to Web Restore, Cyber Protection Console, and Management Console.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 24, 09:40 EST
Monitoring - Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 24, 02:13 EST
Update - Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Feb 24, 02:09 EST
Update - Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
Feb 23, 22:45 EST
Identified - Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
Feb 23, 18:26 EST
Investigating - We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.

Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.
Feb 23, 17:23 EST
Scheduled Maintenance on Containerhosts in au-south-1
Completed - The scheduled maintenance has been completed.
Feb 24, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:00 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting all containerhosts in the au-south-1 region.

Websites configured on services running on these containerhosts, such as Elasticsearch, Varnish, and RabbitMQ, will experience temporary service interruptions during the maintenance window.

During this time, you may experience brief site interruptions, temporary slowness, or degraded performance. Once services are restored, product indexing may take some time to complete, and cache rebuilding may temporarily impact overall site performance.

Our support team will be on standby if you need assistance or have any questions or concerns.

Need help? Chat with us or create a ticket via https://my.nexcess.net/.

We appreciate your patience and understanding as we complete this maintenance. Thank you.
Feb 20, 14:47 EST
Feb 23, 2026
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