Server Status | Nexcess
Monitoring - Our Engineering Team has applied the necessary patches and is actively monitoring to ensure continued stability.
Oct 07, 2025 - 20:34 EDT
Investigating - We are currently investigating an issue with Redis on our Nexcess/Managed Applications platform. As part of this work, we may need to apply critical patches and perform a Redis service restart. This may result in a brief period of system impact.

Our team is actively working to minimize disruption, and we will continue to update this page as more information becomes available.

Please reach out to Support via chat or ticket if you have questions or concerns.

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

Oct 07, 2025 - 10:51 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 16, 2025

No incidents reported today.

Oct 15, 2025
Resolved - The planned maintenance has been completed. All sites are up, and all servers are stable.

If you have any questions or concerns, please reach out to our Support team:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

Oct 15, 10:38 EDT
Investigating - Early this morning, at 03:00 AM, we began planned Maintenance on the following cloudhost:

cloudhost-6963373.us-midwest-1.nxcli.net

This maintenance was initially expected to last 3–5 hours, but is currently taking longer than planned.

Our engineers are actively working to complete the Maintenance as soon as possible.

If you have any questions or concerns, please reach out to our Support team:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We sincerely appreciate your patience and understanding as we work to enhance our services.

Oct 15, 07:28 EDT
Oct 14, 2025
Resolved - The maintenance has concluded.
Oct 14, 18:36 EDT
Update - The planned maintenance on cloudhost-78421.us-midwest-1.nxcli.net is still in progress.

Our System Operations team is actively working to complete the maintenance as soon as possible.

We sincerely appreciate your continued patience and understanding.

If you have any questions or concerns, please reach out to our Support team:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We sincerely appreciate your patience and understanding as we work to enhance our services.

Oct 14, 16:01 EDT
Investigating - Early this morning, at 03:00 AM, we began planned Maintenance on the following cloudhost:

cloudhost-78421.us-midwest-1.nxcli.net

This maintenance was initially expected to last 3 hours, but is currently taking longer than planned.

Our engineers are actively working to complete the Maintenance as soon as possible.

If you have any questions or concerns, please reach out to our Support team:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We sincerely appreciate your patience and understanding as we work to enhance our services.

Oct 14, 11:28 EDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025
Completed - The maintenance has been completed successfully.
Our team has ensured that cloudhost-831129.us-midwest-1.nxcli.net is back to functional.

Thank you for your understanding and patience.

Oct 4, 02:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:30 EDT
Scheduled - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:

cloudhost-831129.us-midwest-1.nxcli.net

Websites configured on this cloudhost will experience a service interruption during the maintenance window. The service interruption is expected to be fewer than 60 minutes. The reversion plan calls for restoring the cloudhost from backups, which will extend the window and the expected service interruption. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12896]

Oct 3, 11:27 EDT
Oct 3, 2025
Resolved - This incident has been resolved.
Oct 3, 21:37 EDT
Monitoring - Our team has resolved the issue and we are monitoring to ensure continued stability. The service has remained stable since it recovered about an hour ago.
Oct 3, 06:22 EDT
Identified - Our Data Centre Operations team has identified the issue and is working towards a resolution. We will continue to keep this page updated as soon as more information becomes available.
Oct 3, 04:22 EDT
Investigating - We are currently investigating an issue affecting the following Cloudhosts. Our team is actively working to identify the cause and will provide further updates as soon as more information becomes available.


cloudhost-11217617.au-south-1.nxcli.net
cloudhost-1713889.au-south-1.nxcli.net
cloudhost-76003.au-south-1.nxcli.net

cloudhost-10575788.au-south-1.nxcli.net
cloudhost-4901904.au-south-1.nxcli.net
cloudhost-4530115.au-south-1.nxcli.net

cloudhost-13439865.au-south-1.nxcli.net
cloudhost-12993575.au-south-1.nxcli.net
cloudhost-10691386.au-south-1.nxcli.net


cloudhost-67388.au-south-1.nxcli.net

Oct 3, 02:21 EDT
Resolved - This incident has been resolved.
Oct 3, 05:29 EDT
Monitoring - Our Engineering Team has implemented the fix, and we have confirmed that the Interworx portal is working fine.

We are actively monitoring to ensure stability.

We appreciate your patience during this time! If you have any questions or concerns.
Please get in touch with us via live chat or case.

Oct 3, 01:24 EDT
Investigating - There is currently an issue with Interworx's Licensing on a subset of clusters of dedicated servers.

You may experience issues with accessing the Interworx portal, and our team is working on it.
We will update this status when more information is available on the situation.

Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net

We sincerely appreciate your patience and understanding as we work to enhance our services.

Oct 3, 00:15 EDT
Oct 2, 2025

No incidents reported.