Server Status | Nexcess

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 15, 2025
Scheduled Storage Cluster Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:00 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on our internal Storage clusters to upgrade packages to keep systems up-to-date.

These upgrades are expected to have minimal impact beyond some possible latency but there shouldn't be any issue with backups.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work through this maintenance.
Sep 12, 16:21 EDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Emergency maintenance on - cloudhost-4428397.us-west-1.nxcli.net
Completed - The scheduled maintenance has been completed.
Sep 12, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:00 EDT
Scheduled - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:

cloudhost-4428397.us-west-1.nxcli.net

Websites configured on this cloudhost will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need help, have questions, or have concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.

Internal System Maintenance Reference: [CC-12838]
Sep 12, 13:52 EDT
Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Service Disruption – Nexcess.net Website
Resolved - This incident has been resolved.
Sep 9, 15:12 EDT
Monitoring - The issue affecting access to Nexcess.net has been resolved, and the site is now accessible. Our engineering team has implemented a fix and is closely monitoring to ensure stability.

If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
Sep 9, 13:41 EDT
Investigating - We are experiencing an issue affecting access to our official website, Nexcess.net. Our engineering team is actively investigating and working to restore full availability quickly.

We will provide an update as soon as more information becomes available.

We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
Sep 9, 13:15 EDT
Sep 8, 2025
Service Interruption - cloudhost-10358449.au-south-1.nxcli.net and cloudhost-10358510.au-south-1.nxcli.net
Resolved - This incident has been resolved.
Sep 8, 22:06 EDT
Monitoring - Both affected servers are back online and stable. We are monitoring performance and availability to ensure continued stability.

If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.
Sep 8, 10:44 EDT
Update - cloudhost-10358510.au-south-1.nxcli.net - The server is back online and has remained stable so far.

cloudhost-10358449.au-south-1.nxcli.net - The server is online, and we are restoring a few websites that are still showing errors.

We will continue to update this page as progress is made.
Sep 8, 06:23 EDT
Identified - Nexcess Systems Engineers have identified the root cause of the service interruption. We will provide another update as soon as more information becomes available.

We thank you for your patience and understanding during this period. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
Sep 8, 03:04 EDT
Investigating - We are investigating a Service Interruption issue affecting the server cloudhost-10358449.au-south-1.nxcli.net and cloudhost-10358510.au-south-1.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible.

We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.
Sep 8, 02:21 EDT
Updating Our Platform to Use Composer 2.x by Default
Resolved - This incident has been resolved.
Sep 8, 10:40 EDT
Investigating - On July 23rd, we will update our platform to use Composer 2.x by default. Composer 1.x will remain available as the composer1 command for backward compatibility, where possible.

Important Reminder:

Starting September 1, 2025, Composer 1.x will lose access to metadata from Packagist.org. This change impacts platforms that use Composer 1. x.

Using composer install or composer update with Composer 1.x and Packagist will fail after this date. Live sites will not be affected unless updates or dependency changes are performed.

Learn More about: https://www.nexcess.net/help/composer-1-eol/

If you have any further questions or concerns, please feel free to contact us at support@nexcess.net or via Live chat.
Jul 18, 12:43 EDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

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