Update - We have successfully applied the W3 Total Cache (W3TC) plugin update to thousands of customer sites where an outdated installation was identified and the environment met the minimum requirements for the upgrade. Our teams are continuing to review the hosting fleet and will apply updates wherever possible.
In most cases, we are able to complete the update for our customers. However, several common blockers have prevented updates on some sites, including:
Outdated PHP versions (older than PHP 7.2.5)
Outdated WordPress installations (earlier than WordPress 5.3)
Restricted or limited server access
Once our update efforts are complete, we will contact customers whose environments contain a vulnerable W3TC installation that we were able to identify but could not be updated automatically, so that they and their teams can take any required remediation steps.
We strongly recommend that all customers review their hosting environments and update the plugin as soon as possible, as a proof-of-concept for the exploit has been publicly released.
Dec 02, 2025 - 16:18 EST
Update - Our team is actively involved in updating the W3 Total Cache (W3TC) plugin to the latest version for all sites running W3TC version 2.8.13 or earlier, as part of the ongoing remediation for CVE-2025-9501.
We are closely monitoring all systems throughout this process to ensure the updates are applied successfully and to verify that there is no customer impact.
Further updates will be shared as progress continues.
Nov 21, 2025 - 08:03 EST
Identified - Our team will be updating the W3 Total Cache (W3TC) plugin on WordPress sites where the installed version is lower than 2.8.13. This update addresses CVE-2025-9501, a critical security vulnerability.
A fixed version is available in W3TC 2.8.13 and later. To ensure the continued security and stability of your sites, our engineering team will apply this update.
We do not anticipate any downtime during this process.
No action is required on your part. Our team will monitor the update closely to ensure your sites remain fully functional. We appreciate your co-operation as we take this proactive step to protect your sites.
Investigating - To help reduce system load and prevent unexpected changes to client websites during the Thanksgiving, Black Friday, and Cyber Monday high-traffic period, we have temporarily disabled the Visual Comparison tool on our Managed WordPress and Managed WooCommerce plans. This will temporarily disable the feature that safely manages upgrades for WordPress core, plugins, and themes on your site. We continue to proactively monitor for vulnerabilities related to WordPress and WooCommerce plugins, as well as any other urgent update requirements. If no immediate updates are needed, Visual Comparison will be re-enabled on Tuesday, December 9th.
Our support team is here if you need assistance or have any questions. You can reach us through:
We appreciate your understanding and patience as we work to ensure the best possible service during this busy season. Thank you for your continued support.
Internal System Maintenance Reference: [CC-13001]
Nov 26, 2025 - 08:58 EST
Support Services
Operational
Tickets
Operational
Phones
Operational
Chats
Operational
Help Center
Operational
Platform Operations
Operational
Web Services
Operational
DNS
Operational
SSH/FTP
Operational
Email
Operational
MySQL
Operational
InterWorx Control Panel
Operational
Cluster / NFS
Operational
Platform Updates / Other
Operational
Managed Wordpress
Degraded Performance
Wordpress Core Updates
Degraded Performance
Wordpress Plugin Updates via Visual Compare
Degraded Performance
Nexcess Cloud
Operational
us-midwest-1
Operational
us-west-1
Operational
uk-south-2
Operational
nl-west-1
Operational
au-south-1
Operational
us-midwest-2
Operational
Cloud Container Services
Operational
us-midwest-1
Operational
us-west-1
Operational
uk-south-2
Operational
nl-west-1
Operational
au-south-1
Operational
us-midwest-2
Operational
Nexcess Global DNS
Operational
Customer Portal
Operational
Safe Harbor Updates
Operational
Data Centers & Network
Operational
90 days ago
100.0
% uptime
Today
Southfield, MI (MEL)
Operational
90 days ago
100.0
% uptime
Today
Dearborn, MI (OTR)
Operational
90 days ago
100.0
% uptime
Today
San Jose, CA (SJC)
Operational
90 days ago
100.0
% uptime
Today
Miami, FL (MIA)
Operational
90 days ago
100.0
% uptime
Today
Surrey, UK (LHR)
Operational
90 days ago
100.0
% uptime
Today
West Sussex, UK (LGW)
Operational
90 days ago
100.0
% uptime
Today
Amsterdam, NL (AMS)
Operational
90 days ago
100.0
% uptime
Today
Sydney, AU (SYD)
Operational
90 days ago
100.0
% uptime
Today
Lansing, MI (DC3)
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Websites configured on these cloudhosts will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Resolved -
Cloudflare has reverted the change to their Web Application Firewall that caused the brief network disruption earlier today. Since the rollback, we have not observed any further issues.
If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Dec 5, 11:41 EST
Update -
A change made to the way Cloudflare’s Web Application Firewall parses requests caused Cloudflare’s network to be unavailable for several minutes this morning (ET hours). We are continuing to see stability, and we will keep this space updated as we receive further information from the Cloudflare team.
Dec 5, 04:58 EST
Monitoring -
Cloudflare team has implemented a fix and resolved the issue. We are monitoring the results.
Dec 5, 04:28 EST
Investigating -
Cloudflare is currently investigating issues affecting the Cloudflare Dashboard and related APIs.
Customers using the Dashboard or Cloudflare APIs may experience failed requests or see error messages.
We are monitoring the progress being made by the Cloudflare team and will keep this space updated.
Dec 5, 04:22 EST
Dec 4, 2025
No incidents reported.
Dec 3, 2025
No incidents reported.
Dec 2, 2025
Unresolved incident: WordPress Plugin Vulnerability - W3 Total Cache.
Dec 1, 2025
No incidents reported.
Nov 30, 2025
No incidents reported.
Nov 29, 2025
No incidents reported.
Nov 28, 2025
No incidents reported.
Nov 27, 2025
No incidents reported.
Nov 26, 2025
Unresolved incident: Visual Comparison Temporarily Disabled for Thanksgiving, Black Friday, and Cyber Monday Period.