Investigating - On July 23rd, we will update our platform to use Composer 2.x by default. Composer 1.x will remain available as the composer1 command for backward compatibility, where possible.
Important Reminder:
Starting September 1, 2025, Composer 1.x will lose access to metadata from Packagist.org. This change impacts platforms that use Composer 1. x.
Using composer install or composer update with Composer 1.x and Packagist will fail after this date. Live sites will not be affected unless updates or dependency changes are performed.
Websites hosted on these cloud hosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Resolved -
This incident has been resolved.
Aug 20, 22:45 EDT
Monitoring -
Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability.
Thank you for your continued patience.
Aug 20, 21:39 EDT
Investigating -
We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at support@nexcess.net or via chat on the website (nexcess.net).
Aug 20, 20:24 EDT
Resolved -
We continued to monitor the environment closely and can confirm that the system remains stable and fully operational.
This incident has now been resolved.
We sincerely appreciate your patience and understanding throughout the process.
If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.
Aug 20, 16:50 EDT
Update -
The emergency maintenance on the underlying hardware for cloudhost-3261933.us-midwest-1.nxcli.net has been completed.
All services are now operating normally. If you experience any issues, don't hesitate to contact our support team via live chat or ticket.
Aug 20, 14:24 EDT
Investigating -
Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:
cloudhost-3261933.us-midwest-1.nxcli.net
Websites configured on these cloudhost will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need help, have questions, or have concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Aug 14, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 EDT
Scheduled -
Nexcess Network Engineers will be performing emergency maintenance on equipment in our Melrose Data Center (Southfield, Michigan) on Thursday, August 14, 2025, between 9:00 PM and 11:00 PM ET.
No service disruption is expected, as redundancy will remain in place throughout the work. Our engineers will actively monitor and manage the process to ensure stability, and any potential interruption will be kept as brief as possible.
Our support team is available should you have any questions or need assistance: