Server Status | Nexcess

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 5, 2025

No incidents reported today.

Oct 4, 2025
Emergency Maintenance, Subset of Cloudhosts, us-midwest-1
Completed - The maintenance has been completed successfully.
Our team has ensured that cloudhost-831129.us-midwest-1.nxcli.net is back to functional.

Thank you for your understanding and patience.
Oct 4, 02:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:30 EDT
Scheduled - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:

cloudhost-831129.us-midwest-1.nxcli.net

Websites configured on this cloudhost will experience a service interruption during the maintenance window. The service interruption is expected to be fewer than 60 minutes. The reversion plan calls for restoring the cloudhost from backups, which will extend the window and the expected service interruption. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12896]
Oct 3, 11:27 EDT
Oct 3, 2025
Service Interruption on a Subset of CloudHosts
Resolved - This incident has been resolved.
Oct 3, 21:37 EDT
Monitoring - Our team has resolved the issue and we are monitoring to ensure continued stability. The service has remained stable since it recovered about an hour ago.
Oct 3, 06:22 EDT
Identified - Our Data Centre Operations team has identified the issue and is working towards a resolution. We will continue to keep this page updated as soon as more information becomes available.
Oct 3, 04:22 EDT
Investigating - We are currently investigating an issue affecting the following Cloudhosts. Our team is actively working to identify the cause and will provide further updates as soon as more information becomes available.


cloudhost-11217617.au-south-1.nxcli.net
cloudhost-1713889.au-south-1.nxcli.net
cloudhost-76003.au-south-1.nxcli.net

cloudhost-10575788.au-south-1.nxcli.net
cloudhost-4901904.au-south-1.nxcli.net
cloudhost-4530115.au-south-1.nxcli.net

cloudhost-13439865.au-south-1.nxcli.net
cloudhost-12993575.au-south-1.nxcli.net
cloudhost-10691386.au-south-1.nxcli.net


cloudhost-67388.au-south-1.nxcli.net
Oct 3, 02:21 EDT
Interworx Licensing Issue
Resolved - This incident has been resolved.
Oct 3, 05:29 EDT
Monitoring - Our Engineering Team has implemented the fix, and we have confirmed that the Interworx portal is working fine.

We are actively monitoring to ensure stability.

We appreciate your patience during this time! If you have any questions or concerns.
Please get in touch with us via live chat or case.
Oct 3, 01:24 EDT
Investigating - There is currently an issue with Interworx's Licensing on a subset of clusters of dedicated servers.

You may experience issues with accessing the Interworx portal, and our team is working on it.
We will update this status when more information is available on the situation.

Live Chat via the Customer Portal: https://my.nexcess.net/
Email: support@nexcess.net

We sincerely appreciate your patience and understanding as we work to enhance our services.
Oct 3, 00:15 EDT
Oct 2, 2025

No incidents reported.

Oct 1, 2025
Emergency Maintenance, Subset of Cloudhosts, US-Midwest-1
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 04:00 EDT
Scheduled - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-76783.us-midwest-1.nxcli.net
cloudhost-76768.us-midwest-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12880]
Sep 30, 18:29 EDT
Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
Scheduled Maintenance, Subset of Cloudhosts on UK-South-2
Completed - The scheduled maintenance has been completed.
Sep 26, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 16:30 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-71585.uk-south-2.nxcli.net
cloudhost-2061026.uk-south-2.nxcli.net
cloudhost-2060988.uk-south-2.nxcli.net

Websites hosted on these cloudhosts may experience a temporary service interruption of 30 minutes during the maintenance window.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Thank you for your continued support.

Ref: CC-12852
Sep 19, 16:24 EDT
Scheduled Maintenance, Subset of Cloudhosts on US-West-1
Completed - The scheduled maintenance has been completed.
Sep 26, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:30 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-3021619.us-west-1.nxcli.net
cloudhost-3021388.us-west-1.nxcli.net
cloudhost-69397.us-west-1.nxcli.net
cloudhost-927119.us-west-1.nxcli.net
cloudhost-927089.us-west-1.nxcli.net
cloudhost-2038462.us-west-1.nxcli.net
cloudhost-1995985.us-west-1.nxcli.net

Websites hosted on these cloudhosts may experience a temporary service interruption of 30 minutes during the maintenance window.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Thank you for your continued support.

Ref: CC-12852
Sep 19, 12:34 EDT
Sep 25, 2025

No incidents reported.

Sep 24, 2025
Service Interruption on US-Midwest 2 region
Resolved - This incident has been resolved.
Sep 24, 03:25 EDT
Monitoring - The Network Engineering team has detected and implemented a fix to restore service interruption in US-Midwest 2 region , and affected systems are now online and stable. We are actively monitoring the network environment to ensure stability.

We appreciate your patience during this time! If you have any questions or concerns. Please get in touch with us via live chat or case.
Sep 19, 04:47 EDT
Sep 23, 2025

No incidents reported.

Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

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