Resolved -
This incident has been resolved.
Feb 18, 20:24 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 18, 13:50 EST
Update -
Our phone system is fully operational. This issue has been resolved.
Feb 18, 13:49 EST
Investigating -
We are currently investing an issue with our phone system. At this time we are unable to receive new phones calls, however we can still be reached via chat (nexcess.net) or email/ticket (support@liquidweb.com).
Feb 18, 13:33 EST
Completed -
The scheduled maintenance has been completed.
Feb 18, 18:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 17:00 EST
Scheduled -
Nexcess Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our US-West-1 and AU-South-1 Data Centers. There is no expected service interruption, however, during this maintenance some customers may experience brief packet loss, latency, or re-connection.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Feb 12, 17:49 EST
Update -
This maintenance window has been cancelled and will be rescheduled for a later date. When a new maintenance window is scheduled, customers with affected servers will be contacted via a new Support ticket. If you have questions or concerns, you can connect with us through the following channels:
Scheduled -
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Resolved -
All systems are stable and this incident is resolved at this time. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or via live chat.
Feb 12, 09:08 EST
Investigating -
We are currently investigating a networking issue affecting our us-west-1 servers. Nexcess systems and network engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.
If you have any questions or concerns. Please contact us via live chat or case.
Feb 12, 08:16 EST
Completed -
The scheduled maintenance has been completed.
Feb 12, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 EST
Scheduled -
Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: