Server Status | Nexcess

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
99.99 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025
DNS Service Disruption
Resolved - The DNS propagation issue has been fully resolved. All services should now be functioning as expected. Thank you for being so patient!

If you have any questions or concerns, please email our support team at support@nexcess.net using the client portal ticket or live chat.
Apr 1, 13:39 EDT
Identified - Our team has identified the cause of the issue and is actively working on a complete resolution. We will provide further updates as progress continues.

If you have any questions or concerns, please email our support team at support@nexcess.net using the client portal ticket or live chat.
Apr 1, 13:25 EDT
Investigating - We are investigating an issue with new DNS records not propagating as expected. Our team is actively working on a resolution and will provide updates as soon as possible.

If you have any questions or concerns, please email our support team at support@nexcess.net using the client portal ticket or live chat.
Apr 1, 10:37 EDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Scheduled Maintenance, Subset of Cloudhosts, US-Midwest-1, US-West-1
Completed - The scheduled maintenance has been completed.
Mar 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

ammit-acrdata2231971.us-west-1.nxcli.net
sip4-10022.us-west-1.nxcli.net
sip4-10084.us-west-1.nxcli.net
sip4-10089.us-west-1.nxcli.net
sip5-10127.us-west-1.nxcli.net
sipsjc5-05.nexcess.net
eepsjc1-01.nexcess.net
eepsjc2-03.nexcess.net
obpsjc1-01.nexcess.net
obpsjc1-09.nexcess.net
sipsjc1-04.nexcess.net
sipsjc1-07.nexcess.net
sipsjc1-08.nexcess.net
sipsjc1-10.nexcess.net
sipsjc1-20.nexcess.net
sipsjc1-22.nexcess.net
sipsjc2-07.nexcess.net
sipsjc2-08.nexcess.net
sipsjc2-11.nexcess.net
sipsjc2-27.nexcess.net
sipsjc2-28.nexcess.net
sipx-05.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above. Our support team is on standby if you need any help or have questions or concerns.

You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.

Thank you for your continued support. Internal System Maintenance Reference: [CC-12302]
Mar 23, 12:21 EDT
Mar 26, 2025
jarvis01-kvm85.p01s02.lan3.us-midwest-2.lwinternal.com | DIMM Replacement
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 21, 14:00 EDT
Scheduled - Nexcess data center technicians, in coordination with the Systems Operations team, will be swapping a failed memory module on jarvis01-kvm85.p01s02.lan3.us-midwest-2.lwinternal.com to provide better system stability and long term performance. Downtime for this maintenance is expected to be in the range of 15 to 30 minutes. No data loss is expected due to this maintenance.


- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12309]
Mar 21, 14:00 EDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
DDoS Attack on cloudhost-119113.us-west-1
Resolved - This incident has been resolved.
Mar 20, 12:09 EDT
Monitoring - Our network engineers have applied a fix, and the servers are now up and running. We will continue to monitor the situation to ensure stability.

We appreciate your patience. If you have further questions or concerns, please contact us via case/ticket or via Live chat.
Mar 14, 09:25 EDT
Identified - Due to the persistent nature of the attack, we have had to reapply the null route to mitigate its impact. Our network engineers are actively working on further mitigation strategies.

We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to resolve this issue. If you have any further questions or concerns, please contact us at support@nexcess.net or via Live Chat.
Mar 14, 07:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 01:23 EDT
Investigating - Our teams have identified a distributed denial of service attack (DDOS) on cloudhost-119113.us-west-1. Our network engineers are working on mitigation at this time. We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to mitigate the DDoS. If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Mar 13, 15:02 EDT
Mar 19, 2025
Scheduled Maintenance, Subset of Cloudhosts, UK-South-2, NL-West
Completed - The scheduled maintenance has been completed.
Mar 19, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 16:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

cloudhost-3836119.uk-south-2.nxcli.net
cloudhost-3108045.uk-south-2.nxcli.net
cloudhost-71585.uk-south-2.nxcli.net
cloudhost-11149335.uk-south-2.nxcli.net
cloudhost-10339037.uk-south-2.nxcli.net
cloudhost-2674345.uk-south-2.nxcli.net
cloudhost-69915.uk-south-2.nxcli.net

cloudhost-75284.nl-west-1.nxcli.net

Websites configured on these cloudhosts will experience a brief service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
Mar 19, 08:47 EDT
Emergency maintenance cloudhost-67388.au-south-1.nxcli.net
Completed - The scheduled maintenance has been completed.
Mar 19, 15:44 EDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:44 EDT
Scheduled - Our engineers will be taken cloudhost-67388.au-south-1.nxcli.net, offline for emergency maintenance. The maintenance is scheduled for an hour and anticipate about 15 min of downtime.

All websites and services utilizing this cloudhost will be impacted through the duration of the maintenance. We are working to perform the maintenance as quickly as possible and will provide updates as information is made available. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net
Mar 19, 13:43 EDT
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