In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 2025 - 23:00 EDT
Scheduled - In order to maintain the most secure and stable network that we can for our clients, we will be performing a software update on our edge devices in US datacenters. This update will both secure the devices and open us up to more options for network configuration. The changes should be transparent to our users, but there is a chance of a momentary delay in service.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Completed -
The scheduled maintenance has been completed.
Jun 22, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Jun 19, 14:57 EDT
Scheduled -
Nexcess Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of servers in our US-Midwest-1 Data Center in Southfield, Michigan. The two hour maintenance window will begin Saturday, June 21st at 10:00PM EDT. There are 30 minutes of expected network service interruption during the window.
Engineers will be engaged throughout the entire maintenance. Our teams will try to keep the service interruption as brief as possible.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Resolved -
This incident has been resolved.
Jun 13, 16:28 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 13, 02:51 EDT
Identified -
Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.
Jun 12, 19:01 EDT
Resolved -
This incident has been resolved.
Jun 12, 22:08 EDT
Monitoring -
Cloudflare services are recovering, and in turn we are seeing our services return to normal as well. We will continue to monitor the situation.
Jun 12, 16:36 EDT
Investigating -
Cloudflare, Google Cloud, and subsequently other major internet services are experiencing outages at the moment. During this time our portal login and purchasing capabilities may be degraded. We are investigating the issue and will provide updates as best we can.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net.
Jun 12, 14:57 EDT