Server Status | Nexcess
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
99.99 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Scheduled Maintenance, Subset of Cloudhosts, US-Midwest-1, US-West-1
Completed - The scheduled maintenance has been completed.
Nov 19, 06:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 04:15 EST
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts:

containerhost-69766.us-midwest-1.nxcli.net
cloudhost-75055.us-midwest-1.nxcli.net
cloudhost-76778.us-midwest-1.nxcli.net
cloudhost-76771.us-midwest-1.nxcli.net
cloudhost-157093.us-midwest-1.nxcli.net
cloudhost-150215.us-midwest-1.nxcli.net
cloudhost-180810.us-midwest-1.nxcli.net
cloudhost-167438.us-midwest-1.nxcli.net
cloudhost-167802.us-midwest-1.nxcli.net
cloudhost-166657.us-midwest-1.nxcli.net

cloudhost-2937116.us-midwest-1.nxcli.net
cloudhost-2912993.us-midwest-1.nxcli.net
cloudhost-2915339.us-midwest-1.nxcli.net
cloudhost-2915333.us-midwest-1.nxcli.net
cloudhost-3099866.us-midwest-1.nxcli.net
cloudhost-3090811.us-midwest-1.nxcli.net
cloudhost-3401721.us-midwest-1.nxcli.net
cloudhost-3400457.us-midwest-1.nxcli.net
cloudhost-3400450.us-midwest-1.nxcli.net
cloudhost-3400449.us-midwest-1.nxcli.net
cloudhost-5713615.us-midwest-1.nxcli.net
cloudhost-4637138.us-midwest-1.nxcli.net
cloudhost-4212079.us-midwest-1.nxcli.net
cloudhost-4114539.us-midwest-1.nxcli.net

US-West:

cloudhost-69397.us-west-1.nxcli.net
containerhost-11733628.us-west-1.nxcli.net
containerhost-69798.us-west-1.nxcli.net
containerhost-69793.us-west-1.nxcli.net
cloudhost-3774536.us-west-1.nxcli.net
cloudhost-3774018.us-west-1.nxcli.net
cloudhost-4332337.us-west-1.nxcli.net
cloudhost-4332335.us-west-1.nxcli.net
cloudhost-3831820.us-west-1.nxcli.net
cloudhost-3831650.us-west-1.nxcli.net
cloudhost-3769284.us-west-1.nxcli.net
cloudhost-3768770.us-west-1.nxcli.net

Websites configured on these cloudhosts will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
Nov 19, 04:14 EST
Power Redundant DC Maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 EST
Scheduled - Nexcess Data Center Engineers will be performing scheduled power redundant maintenance within our Malborne. We don't expect any service interruption.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
Nov 18, 09:52 EST
Nov 18, 2024
Nov 17, 2024
Chat Functionality Impacted
Resolved - This issue is now resolved. Our LiveChat is functioning as expected at this time.
Nov 17, 10:26 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 09:37 EST
Investigating - Our teams are investigating an issue causing the Chat Functionality on my.nexcess.net. We will update this status post as more information is available.

We sincerely appreciate your understanding and patience as we resolve this issue. Thank you for your continued support.
Nov 17, 08:55 EST
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Server Relocations, US-Midwest-1
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 EST
Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11979]
Nov 5, 12:35 EST
Nov 12, 2024
Nov 11, 2024
Network Service Interruption, us-midwest-2
Resolved - This incident has been resolved.
Nov 11, 13:21 EST
Update - Nexcess system engineers have identified the root cause and full service should be restored at this time. Our teams are actively monitoring the environment for any further issues.

If you are still experiencing any interruption in service, our support team is on standby and you can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

Thank you for your patience as our teams worked to resolve this issue.
Nov 11, 11:38 EST
Update - We are continuing to investigate this issue.
Nov 11, 11:29 EST
Investigating - We are currently investigating a network service interruption in the us-midwest-2 data center. Nexcess Systems Engineers have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.
Nov 11, 11:28 EST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Server Relocations, US-Midwest-1
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 EST
Scheduled - Nexcess Data Center Engineers will be performing scheduled maintenance that requires relocating a subset of multi-tenant and dedicated physical servers within our US-Midwest-1 data center. There is an expected service interruption of up to 60 minutes per server which will take place during the window. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11956]
Oct 29, 13:52 EDT
Two Cloudhosts Down
Resolved - This incident has been resolved, and all services are now back online. Thank you for your patience as we worked to address this issue.
Nov 7, 02:06 EST
Investigating - Our Operations team is currently investigating an issue affecting two CloudHosts. We will provide updates here as soon as we make progress.

cloudhost-2878365 us-west-1
cloudhost-2878037 us-west-1
Nov 7, 00:50 EST
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