Monitoring - A fix has been implemented, which has resolved the issues with the portal login. We are currently monitoring the results to ensure stability.
Nov 11, 2025 - 16:55 EST
Investigating - We are currently investigating issues affecting the Nexcess Client Portal login. Our engineering team is actively working to identify the cause and restore full availability as quickly as possible.
We will provide updates as soon as more information becomes available.
We appreciate your patience and understanding during this time. If you have any questions or need assistance, please reach out via live chat or by opening a support case.
Nov 11, 2025 - 16:28 EST
Monitoring - Our team has successfully implemented a security patch addressing CVE-2025-54236 across affected Magento environments.
The deployment was performed in a phased and controlled manner to ensure platform stability and minimize potential disruption. All systems are being closely monitored to verify successful patch application and confirm continued service reliability.
If you have any concerns or believe your site may not yet have received the patch, our support team is happy to review and confirm your environment’s status. In the unlikely event that additional action is needed, we’ll apply the patch manually and ensure your site remains secure.
We will continue to monitor the environment and provide further updates as needed.
Nov 04, 2025 - 11:06 EST
Update - Our team is actively involved in applying the necessary security patches across all affected Magento environments as part of the ongoing remediation for CVE-2025-54236.
Patch deployment is continuing in a phased and controlled manner to ensure a smooth rollout and maintain platform stability. We are closely monitoring all systems during this process to confirm successful application and verify that no customer impact occurs.
Further updates will be provided as progress continues.
Oct 25, 2025 - 11:42 EDT
Identified - We are currently deploying a security patch across our Magento environments to remediate CVE-2025-54236, a critical vulnerability disclosed by Adobe affecting Magento Open Source and Adobe Commerce installations.
This proactive maintenance is being conducted to safeguard customer data, prevent potential exploitation, and ensure the continued integrity and stability of our eCommerce infrastructure. Patch deployment is progressing in phases across our fleet to minimize any potential service impact.
No customer downtime is expected during this process
Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Completed -
The scheduled maintenance has been completed.
Nov 12, 06:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 04:00 EST
Scheduled -
Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts and Containers:
Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Completed -
The scheduled maintenance has been completed.
Nov 11, 16:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 16:00 EST
Scheduled -
We will be performing scheduled maintenance on our Sydney Data Center as part of ongoing infrastructure upgrades to enhance performance and reliability.
While the maintenance window spans 24 hours, downtime will be minimal and not for the full duration. Services hosted on servers in this data center may experience a brief interruption of approximately 10 minutes during the maintenance window. Ticket notifications will be sent to affected clients.
You can subscribe to this page to receive updates regarding this maintenance.
Our support team is available should you need assistance or have any questions. You can reach us through the following channels:
If maintenance extends beyond the planned window, updates will be posted on this Status Page, and you may also subscribe for notifications.
Nov 4, 10:02 EST
Completed -
The scheduled maintenance has been completed.
Nov 5, 17:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 EST
Scheduled -
Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting on cloudhost-72693.uk-south-2.nxcli.net.
Websites configured on these cloudhosts will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Completed -
The scheduled maintenance has been completed.
Nov 5, 06:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 04:00 EST
Scheduled -
Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts and Containers:
Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Completed -
The scheduled maintenance has been completed.
Oct 29, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 16:00 EDT
Scheduled -
Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloudhosts and Containers:
Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Websites hosted on these cloudhosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:
Websites hosted on these cloudhosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.
You can subscribe to receive further updates regarding this maintenance above.
Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels: