Security Hardening - Magento “PolyShell” File Upload Vulnerability Enhancements
Update - Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment.

The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation.

While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure.

If you have any questions or need assistance, please reach out to us through chat or via case.

We will provide further updates if any additional actions are required.
Apr 09, 2026 - 09:29 EDT
Investigating - Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.

These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.

These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.

While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites

If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.nexcess.net/
Email: support@nexcess.net

We will continue to share updates as these enhancements are completed.
Apr 01, 2026 - 14:37 EDT
Uptime over the past 90 days. View historical uptime.
Support Services Operational
Tickets Operational
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Chats Operational
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Platform Operations Operational
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MySQL Operational
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Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud Operational
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us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Cloud Container Services Operational
us-midwest-1 Operational
us-west-1 Operational
uk-south-2 Operational
nl-west-1 Operational
au-south-1 Operational
us-midwest-2 Operational
Nexcess Global DNS Operational
Customer Portal Operational
Safe Harbor Updates Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-West-1 Apr 15, 2026 04:30-06:30 EDT

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts in the US-Midwest-1 and US-West-1 region to improve performance and stability.

Websites hosted on the cloudhosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our teams will keep the service interruption as brief as possible and the support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://sites-portal.nexcess.com
Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13363]
Posted on Apr 10, 2026 - 14:25 EDT

Scheduled Maintenance - Subset of Cloudhosts on UK-South-2 Data Center Apr 15, 2026 16:30-18:30 EDT

Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts in the UK-south-2 region to improve performance and stability.

Websites hosted on the cloudhosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our teams will keep the service interruption as brief as possible and support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://sites-portal.nexcess.com

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13363]
Posted on Apr 10, 2026 - 16:15 EDT
Apr 14, 2026

No incidents reported today.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026
Service Disruption Due to Network Switch Failure
Resolved - We have been monitoring the situation, and everything has remained stable. This incident has now been resolved.
Apr 11, 17:44 EDT
Monitoring - The issue was caused by a failed network switch, which has now been replaced. Affected services are coming back online, and we are currently monitoring to ensure stability.

We appreciate your patience as our team worked to resolve this issue.

If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal.
Apr 11, 16:49 EDT
Identified - We are currently experiencing a service disruption affecting some servers due to a failed network switch. Our engineering team is actively working to resolve the issue as quickly as possible.

We appreciate your patience as our engineers work to restore full service. If you have any further questions or concerns, please contact us at support@liquidweb.com or via Live Chat.
Apr 11, 16:29 EDT
Apr 10, 2026
DDOS attack on cloudhost-1743976.uk-south-2.nxcli.net
Resolved - The issue has been resolved following the implementation of a fix.

We have closely monitored the environment and have not observed any further issues. The server is stable and operating normally.

If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.

We appreciate your patience throughout this incident.
Apr 10, 16:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 07:55 EDT
Investigating - We have been alerted to a DDoS attack targeting cloudhost-1743976.uk-south-2.nxcli.net. Our network engineers are currently engaged and actively working on mitigation measures to minimize impact and restore normal service stability.

We will provide further updates as more information becomes available and mitigation progresses.

If you have any questions or concerns, please feel free to reach out to us at support@nexcess.net or via Live Chat.
Apr 10, 04:23 EDT
Internal Network Outage Impacting Support Services.
Resolved - This issue has been fully resolved, and all services are operating normally.

We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal.

If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.

We appreciate your patience throughout this incident.
Apr 10, 14:15 EDT
Monitoring - Our internal network issue has been mitigated, and services have returned to normal operation. Our Network Engineering team will continue to monitor the environment to ensure stability.

Customer websites and services remain fully operational. Support response times are returning to normal.

If you continue to experience any issues or need assistance, please reach out to us via Live Chat or by submitting a support case.

We appreciate your patience and will provide further updates if necessary.
Apr 10, 13:37 EDT
Investigating - We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible.

This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period.

If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case.

We appreciate your patience and will provide updates as progress is made.
Apr 10, 11:16 EDT
US-Midwest Cloud Host Server Outage (2 Servers Down)
Resolved - This incident has been resolved.
Apr 10, 04:25 EDT
Update - We are continuing to monitor for any further issues.
Apr 10, 02:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 02:49 EDT
Investigating - We are currently experiencing an issue affecting two cloud host servers in the US-Midwest region. Our internal teams are actively investigating and working to restore services. We will continue to provide updates here as more information becomes available.

We appreciate your patience. If you have any questions or concerns, please contact us at support@nexcess.net
or via Live Chat.
Apr 10, 02:08 EDT
Apr 9, 2026

Unresolved incident: Security Hardening - Magento “PolyShell” File Upload Vulnerability Enhancements.

Apr 8, 2026
Issues Creating Tickets from Email
Resolved - The issue affecting ticket creation from email has been resolved. Email submissions are now being received and processed successfully, and ticket creation is functioning as expected.

If you experience any further issues or need assistance, please submit your request through the portal or contact us via chat.

We appreciate your patience and understanding. Thank you.
Apr 8, 20:33 EDT
Investigating - We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal continues to function as expected.

After initial signs of recovery, we have observed that the issue persists. This has been confirmed as related to an ongoing disruption with Salesforce’s Email-to-Case functionality, which may prevent some cases from being created successfully.

Our team is actively monitoring the situation and working with Salesforce for further updates.

If you experience any issues or need immediate assistance, please contact us via chat or submit a case through the portal.

We appreciate your patience and understanding. Thank you.
Apr 8, 14:49 EDT
Monitoring - The issue affecting ticket creation for requests submitted via email has been resolved. Ticket creation through both email and the portal is now functioning as expected.

Our team will continue to closely monitor the system and will share any further updates if needed.

If you experience any issues or need immediate assistance, please contact us via chat or case.

We appreciate your patience and understanding. Thank you.
Apr 8, 14:12 EDT
Investigating - We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected.

Our team is actively investigating the issue. We will share additional updates as they become available.

If you need immediate assistance, please submit your request through the portal or contact us via chat.

We appreciate your patience and understanding as we work to restore normal service. Thank you.
Apr 8, 12:40 EDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Nexcess Portal Access Issues
Resolved - The Nexcess Client Portal Access issue has been resolved. Services are now fully operational, and no further impact has been observed.
Apr 1, 22:02 EDT
Monitoring - Our team has implemented the necessary steps to ensure seamless accessibility, and everything is working as expected at this time.

We will continue to monitor for stability.
Apr 1, 06:43 EDT
Identified - Our team has identified the problem and are working on getting things back online.

We are actively working on this and will keep this space updated as we make progress.
Apr 1, 06:24 EDT
Investigating - Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.

We are actively working on this and will keep this space updated as we make progress.
Apr 1, 06:17 EDT
Scheduled Maintenance - Subset of Cloudhosts on US-Midwest-1 & US-West-1
Completed - The scheduled maintenance has been completed.
Apr 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 EDT
Scheduled - Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting several cloudhosts in the US-Midwest-1 and US-West-1 regions to improve performance and stability.

During this maintenance window, websites hosted on the affected cloudhosts may experience a temporary service interruption of up to 30 minutes. Email notifications will be sent to affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

System Maintenance Reference: [CC-13316]
Mar 27, 13:01 EDT
Mar 31, 2026

No incidents reported.

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