Server Status | Nexcess
Investigating - On July 23rd, we will update our platform to use Composer 2.x by default. Composer 1.x will remain available as the composer1 command for backward compatibility, where possible.

Important Reminder:

Starting September 1, 2025, Composer 1.x will lose access to metadata from Packagist.org. This change impacts platforms that use Composer 1. x.

Using composer install or composer update with Composer 1.x and Packagist will fail after this date. Live sites will not be affected unless updates or dependency changes are performed.

Learn More about: https://www.nexcess.net/help/composer-1-eol/

If you have any further questions or concerns, please feel free to contact us at support@nexcess.net or via Live chat.

Jul 18, 2025 - 12:43 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Aug 6, 2025

No incidents reported today.

Aug 5, 2025

No incidents reported.

Aug 4, 2025
Resolved - We continued to monitor the environment closely and can confirm that the system remains stable and fully operational.

This incident has now been resolved.

We sincerely appreciate your patience and understanding throughout the process.

If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.

Aug 4, 12:32 EDT
Monitoring - Our Engineering team has implemented a fix to restore services, and the affected systems are now online and stable. We are continuing to monitor the environment closely to ensure ongoing stability.

We sincerely appreciate your patience during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.

Jul 29, 13:31 EDT
Investigating - We are currently investigating a networking issue affecting a subset of our us-west-1 servers. Nexcess systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.


If you have any questions or concerns. Please contact us via live chat or case.

Jul 29, 12:26 EDT
Resolved - We continued to monitor the environment closely and can confirm that the system remains stable and fully operational.

This incident has now been resolved.

We sincerely appreciate your patience and understanding throughout the process.

If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.

Aug 4, 12:31 EDT
Update - This issue has been resolved, but we continue monitoring the situation.
Aug 2, 11:19 EDT
Monitoring - We successfully stopped the attack. However, we have added extra mitigation to reduce the attack and are continuing to monitor.

We appreciate your patience as our networking teams work to mitigate the DDoS. If you have any further questions or concerns, please feel free to contact us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Aug 2, 10:35 EDT
Identified - Our teams have identified a distributed denial of service attack (DDoS) on cloudhost-1298340-us-midwest-1-nxcli-net. Our network engineers have implemented mitigation, but we are still observing minor interruptions with the node. We will provide another update as soon as more information becomes available.

We appreciate your patience as our networking teams work to mitigate the DDoS. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Aug 2, 10:28 EDT
Investigating - We have encountered an issue with cloudhost-1298340.us-midwest-1.nxcli.net.

Our engineers have identified the issue and are working on resolving the issue at this time.

Aug 2, 10:18 EDT
Aug 3, 2025
Completed - The scheduled maintenance has been completed.
Aug 3, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 05:00 EDT
Scheduled - Nexcess Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of servers in our US-Midwest-1 Data Center in Southfield, Michigan. There are 30 minutes of expected network service interruption during the window.

Engineers will be engaged throughout the entire maintenance. Our teams will try to keep the service interruption as brief as possible. Customers with affected servers will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-12631]

Jul 21, 22:37 EDT
Aug 2, 2025
Aug 1, 2025

No incidents reported.

Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025
Resolved - We continued to monitor the environment closely and can confirm that the system remains stable and fully operational.

This incident has now been resolved.

We sincerely appreciate your patience and understanding throughout the process.

If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.

Jul 29, 08:09 EDT
Monitoring - Our Engineering team has implemented a fix to restore service, and the affected system is now online and stable. We are continuing to monitor the environment closely to ensure ongoing stability.

We sincerely appreciate your patience during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.

Jul 28, 08:53 EDT
Investigating - We are currently investigating a networking issue affecting the server cloudhost-162094.uk-south-2.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible.

We appreciate your patience and understanding during this time. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by opening a support case.

Jul 28, 07:51 EDT
Jul 28, 2025
Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.