Server Status | Nexcess
Investigating - On July 23rd, we will update our platform to use Composer 2.x by default. Composer 1.x will remain available as the composer1 command for backward compatibility, where possible.

Important Reminder:

Starting September 1, 2025, Composer 1.x will lose access to metadata from Packagist.org. This change impacts platforms that use Composer 1. x.

Using composer install or composer update with Composer 1.x and Packagist will fail after this date. Live sites will not be affected unless updates or dependency changes are performed.

Learn More about: https://www.nexcess.net/help/composer-1-eol/

If you have any further questions or concerns, please feel free to contact us at support@nexcess.net or via Live chat.

Jul 18, 2025 - 12:43 EDT
Support Services Operational
Tickets Operational
Phones Operational
Chats Operational
Help Center ? Operational
Platform Operations Operational
Web Services ? Operational
DNS Operational
SSH/FTP ? Operational
Email ? Operational
MySQL Operational
InterWorx Control Panel ? Operational
Cluster / NFS Operational
Platform Updates / Other Operational
Managed Wordpress Operational
Wordpress Core Updates Operational
Wordpress Plugin Updates via Visual Compare Operational
Nexcess Cloud ? Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Cloud Container Services Operational
us-midwest-1 ? Operational
us-west-1 ? Operational
uk-south-2 ? Operational
nl-west-1 ? Operational
au-south-1 ? Operational
us-midwest-2 ? Operational
Nexcess Global DNS ? Operational
Customer Portal ? Operational
Safe Harbor Updates ? Operational
Data Centers & Network Operational
90 days ago
100.0 % uptime
Today
Southfield, MI (MEL) ? Operational
90 days ago
100.0 % uptime
Today
Dearborn, MI (OTR) Operational
90 days ago
100.0 % uptime
Today
San Jose, CA (SJC) ? Operational
90 days ago
100.0 % uptime
Today
Miami, FL (MIA) Operational
90 days ago
100.0 % uptime
Today
Surrey, UK (LHR) ? Operational
90 days ago
100.0 % uptime
Today
West Sussex, UK (LGW) ? Operational
90 days ago
100.0 % uptime
Today
Amsterdam, NL (AMS) ? Operational
90 days ago
100.0 % uptime
Today
Sydney, AU (SYD) ? Operational
90 days ago
100.0 % uptime
Today
Lansing, MI (DC3) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance - Subset of Cloudhosts in US-Midwest-1 and US-West-1 Aug 28, 2025 04:30-06:30 EDT

Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloud hosts:

cloudhost-76406.us-midwest-1.nxcli.net
cloudhost-70630.us-midwest-1.nxcli.net
mellon-replica01.us-west-1.nexcess.net
containerhost-1855455.us-west-1.nxcli.net
containerhost-1746963.us-west-1.nxcli.net
server.arobuddhism.org
cloudhost-795177.us-west-1.nxcli.net
cloudhost-795158.us-west-1.nxcli.net

Websites hosted on these cloud hosts may experience a temporary service interruption of up to 30 minutes during the maintenance window. Ticket notifications will be opened for affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Internal System Maintenance Reference: [CC-12778]

Posted on Aug 22, 2025 - 15:03 EDT

Scheduled Maintenance - Subset of Cloudhosts in NL-West-1 Aug 28, 2025 16:30-18:30 EDT

Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloud hosts:

cloudhost-11808780.nl-west-1.nxcli.net
containerhost-9026162.nl-west-1.nxcli.net
cloudhost-4628246.nl-west-1.nxcli.net
containerhost-3459657.nl-west-1.nxcli.net
cloudhost-3413539.nl-west-1.nxcli.net
cloudhost-1945881.nl-west-1.nxcli.net

Websites hosted on these cloud hosts may experience a temporary service interruption during the maintenance window.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Internal System Maintenance Reference: [CC-12778]

Posted on Aug 22, 2025 - 17:04 EDT

Scheduled Maintenance on cloudhost-162094.uk-south-2.nxcli.net Aug 28, 2025 16:30-18:30 EDT

Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloud hosts:

cloudhost-162094.uk-south-2.nxcli.net

Websites hosted on these cloud hosts may experience a temporary service interruption of approximately 15-30 minutes during the maintenance window.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Internal System Maintenance Reference: [CC-12778]

Posted on Aug 22, 2025 - 12:59 EDT
Aug 27, 2025

No incidents reported today.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025
Resolved - This incident has been resolved.
Aug 20, 22:45 EDT
Monitoring - Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability.

Thank you for your continued patience.

Aug 20, 21:39 EDT
Investigating - We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at support@nexcess.net or via chat on the website (nexcess.net).
Aug 20, 20:24 EDT
Completed - The scheduled maintenance has been completed.
Aug 20, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 16:30 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloud hosts:

UK-South-2:
cloudhost-115809.uk-south-2.nxcli.net
cloudhost-14555772.uk-south-2.nxcli.net
cloudhost-14076852.uk-south-2.nxcli.net
cloudhost-2876522.uk-south-2.nxcli.net
cloudhost-14474858.uk-south-2.nxcli.net
cloudhost-11607746.uk-south-2.nxcli.net
cloudhost-82289.uk-south-2.nxcli.net

Websites hosted on these cloud hosts may experience a temporary service interruption during the maintenance window.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Thank you for your continued support.

Ref: CC-12755

Aug 15, 23:11 EDT
Resolved - We continued to monitor the environment closely and can confirm that the system remains stable and fully operational.

This incident has now been resolved.

We sincerely appreciate your patience and understanding throughout the process.

If you have any questions or need further assistance, please don’t hesitate to contact us via live chat or by opening a support case.

Aug 20, 16:50 EDT
Update - The emergency maintenance on the underlying hardware for cloudhost-3261933.us-midwest-1.nxcli.net has been completed.

All services are now operating normally. If you experience any issues, don't hesitate to contact our support team via live chat or ticket.

Aug 20, 14:24 EDT
Investigating - Nexcess Systems Engineers will be performing emergency maintenance on the underlying hardware supporting the following cloudhost:

cloudhost-3261933.us-midwest-1.nxcli.net

Websites configured on these cloudhost will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need help, have questions, or have concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net

We appreciate your understanding and patience as we work to provide you with a better service.

Aug 20, 13:49 EDT
Completed - The scheduled maintenance has been completed.
Aug 20, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:30 EDT
Scheduled - Nexcess Systems Engineers will be carrying out scheduled maintenance on the underlying hardware supporting the following cloud hosts:

US-Midwest-1:
cloudhost-72664.us-midwest-1.nxcli.net
cloudhost-73994.us-midwest-1.nxcli.net
cloudhost-8448367.us-midwest-1.nxcli.net
cloudhost-6963373.us-midwest-1.nxcli.net

US-West-1:
cloudhost-74972.us-west-1.nxcli.net

Websites hosted on these cloud hosts may experience a temporary service interruption during the maintenance window.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.nexcess.net/

Email: support@nexcess.net

We appreciate your understanding and patience as we work to enhance our service.

Thank you for your continued support.

Ref: CC-12755

Aug 15, 14:06 EDT
Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 EDT
Scheduled - Nexcess Network Engineers will be performing emergency maintenance on equipment in our Melrose Data Center (Southfield, Michigan) on Thursday, August 14, 2025, between 9:00 PM and 11:00 PM ET.

No service disruption is expected, as redundancy will remain in place throughout the work. Our engineers will actively monitor and manage the process to ensure stability, and any potential interruption will be kept as brief as possible.

Our support team is available should you have any questions or need assistance:

Live Chat & Support Tickets: https://my.nexcess.net/

Maintenance Reference: CC-12747

Thank you for your understanding as we work to maintain the reliability of your services.

Aug 14, 16:24 EDT
Aug 13, 2025

No incidents reported.