Resolved -
We have not observed any further failures since implementing the fix. Thank you for your patience while our team worked and resolved this issue.
As always, if you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Have a good one!
May 16, 07:17 EDT
Monitoring -
The fix has been applied and we are seeing the the successful provisioning of accounts. Our team is continuing to monitor this to ensure we are seeing no further issues.
May 15, 21:48 EDT
Identified -
Our engineers have identified the cause behind the error and are working on implementing a resolution.
May 15, 20:54 EDT
Investigating -
Our team has identified an issue causing sites to fail during their provisioning. They are working to rapidly address the issue and we will update here with any further information.
We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
May 15, 19:51 EDT
Completed -
The scheduled maintenance has been completed.
May 14, 06:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 04:30 EDT
Scheduled -
Nexcess Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting the following cloudhosts and containerhosts:
Websites configured on these cloudhosts, or with services configured on the containerhosts such as ElasticSearch, Varnish, and RabbitMQ, will experience a service interruption during the maintenance window. You may subscribe to further updates for this maintenance above.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Resolved -
The incident is resolved. The server is accessible now.
May 4, 13:46 EDT
Identified -
The server is back online, and our team continues working on the issue.
May 4, 13:14 EDT
Investigating -
We are currently investigating service interruptions on cloudhost-3597813.us-midwest-2.nxcli.net
We will continue to provide updates as they are available.
The Nexcess support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: - Live Chat via Customer Portal: https://my.nexcess.net/ - Email: support@nexcess.net - Phone: 1-866-639-2377, 1-313-279-0722 (international).
We appreciate your understanding and patience as we work to provide you with a better service. Thank you for your continued support.
May 4, 13:01 EDT